Customer Service Microsoft Office

Personal Summary:

Skills:

Education

I take pride in my proven 20-year track record for exceptional administrative support in demanding work environments. I am a hard worker, a team player, personable, proactive with substantial administrative experience. I possess a competitive spirit along with a a strong desire to succeed. I am always eager to learn new material, skills and ways to leverage the time of my managers.

Expert - Microsoft Office, Payroll, Desktop Publishing, Customer Service, Writing & Editing Manuals.

BA Journalism/Communication, College of St. Francis, Joliet, Illinois

Awards

Whatever It Takes Award – January 2004, Planet Tan

Work Experience

October 2012 – Current

Macy’s

Sales Associate in the Fragrance and Cosmetic Department. Handle customer questions and suggest items for purchase.

May 2013-December 2014

United American Insurance

License Renewal Specialist (7/13-12/14)

Review multi-state invoice appointment/renewal billings for accuracy and prepare/submit check requests to accounting. Electronic scanning of all documentation for file maintenance. Update agent records with state license and appointment renewal information and/or terminating agent’s authorization. Created a training manual for the license renewal department.

July 2011-July 2012, Land Administrator

EXCO Resources, Inc.

Create and send out well offerings, handled coding of bills to AP for JV partner, created divestiture books for filing, research offering issues, assist Royalty Relations and other departments as necessary.

September 2006 – June 2011, Administrative Assistant

Comstock Resources

Receive, print & analyze well reports from field consultants and distribute them to working interest owners. Saved all well information to Virtual Well File. Helped build and maintain the Virtual Well File; a file that housed all pertinent well information and was accessed by all company departments.

December 2005 – September 2006, Executive Assistant

The Ward Group

Provide administrative assistance to the President and Human Resource Office. Provided training on Outlook and upkeep of data in Outlook, Ordered all office supplies.

March 1997 – December 2005, Corporate Office Manager

Planet Tan

Managed and coached the Support Staff, Responsible for Accounts Receivable and Payable, Payroll and Human Resources. Assisted in onboarding new employee paperwork and exit interviews. Handled confidential matters with sensitivity and discretion. Wrote various Manuals and Training Documentation, was in charge of all company computers and their upkeep. Handled all supply ordering.

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