Customer Service Human Resource

JASMINE OUSLEY

**** ******** ****, ***. **, North Royalton, OH 44133, 440-***-**** (cell)

************@*****.***

PROFESSIONAL SUMMARY

Passionate and dedicated Manager with a strong work ethic and quality experience in delivering excellent Team-Leadership/Training, Human Resource Development and Customer Service. Experience in managerial and food service industries. Excellent communication skills aimed at motivating staff to their best personal achievement and known for exceptional organizational/planning skills.

WORK EXPERIENCE

KENTUCKY FRIED CHICKEN, N. Royalton, OH 2012-Present

Manager

Supervise entry-level employees, ensure customer satisfaction, and perform various administrative job duties. Set schedules, hiring and training new employees, answering telephones, and overseeing restaurant protocol.

Achieved record profitability of restaurant operations for the past three years. Cut food and labor costs by 15% while increasing sales, food/service quality and guest satisfaction.

Recruited, trained and managed 10-15 person crew personally ensuring continuity and excellence in quality assurance according to Company and ServPro standards.

Improved productivity and morale by initiating systems for accountability and by instituting effective training programs.

ARBY’S RESTAURANT, N. Royalton, OH 2013-2014

Cashier

Perform all cash transactions, promote product to customers and perform opening and closing cashier duties on the POS terminal. Stock cups, condiments and other items as needed.

Delivered excellent customer service during peak meal times and special promotions, providing a pleasant dining experience while striving to maintain customer retention.

Trained and provided team leadership to new crew members, instructing in procedures, health and safety standards and Arby’s Ten Steps of Customer Service.

CUYAHOGA COMMUNITY COLLEGE, Cleveland, OH 2012-2012

Human Resource Intern

Assist Human Resources personnel in documentation processing, data entry, new staff hires and training. Provide resources to all staff and management about Human Resource programs, benefits and procedures.

Address employee relations issues such as harassment allegations, work complaints or other employee concerns, documenting all conversations per procedure.

Provided training and explanation to all staff regarding human resources policies, procedures, laws, standards and regulations.

Analyzed employment-related data and researching information as needed, preparing and presenting reports to administration as needed.

EDUCATION

CUYAHOGA COMMUNITY COLLEGE, Parma, OH

Business Management Degree, Graduating 2016

CUYAHOGA VALLEY CAREER CENTER, Brecksville, OH

Business Management Certification

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