coordinator, public and non profit sectors
Resume:
Sault Ste. Marie, Ontario, Canada
P6B 2B3
August 14, 2015
Beginning in spring 2014, I started working as a Packaging Coordinator with Tourism Northern Ontario. In this role I have worked with colleagues at Tourism Sault Ste. Marie, Tourism Northern Ontario and the Algoma Kinniwabi Travel Association. This is my current position. In this role I have been tasked with Developing an online reservation system for the Algoma Kinniwabi Travel Association. This involves understanding my client’s business requirements and their opportunities in the tourism market by gathering business and statistical data in relation to consumer trends. In this position I work closely with regional tourism operators, other marketing, product managers and commercial teams throughout the region in order to develop understanding of market needs. We share market intelligence, define value propositions, drive strategies and new solutions. My role’s responsibilities are to establish and maintain a marketing plan, act as a subject matter expert for tourism operators and assist in the maintenance and evolution of the reservation system offerings and sales. I work closely with the regional operators to help them achieve their sales objectives through regular reporting, specific campaigns, pilot offerings, develop key industry relationships, identify and analyse strategic trends and draw conclusions. In this role I promote Algoma Kinniwabi travel Association services to our clients. In this position I develop visitor experiences, consumer packages and specific workshops with partners to evaluate how we could be doing a better job for tourism in the region. Daily tasks include discussion over strategic offerings, aligning operator and package development priorities outlined by Tourism Northern Ontario`s mandate. This position requires adhering to TICO and Ontario Travel Act regulations.
Through the summer of 2014, I worked for the Sault Ste. Marie Economic Development Corporation (SSMEDC), as part of Tourism Sault. Ste. Marie. My primary function was to support the area’s largest attraction, the Agawa Canyon Tour Train. This included working with the tour train operator, local hotels and accommodation providers and engaging with potential tourist/clients. The position required sales skills to sell the city and the tour train as a tourist destination. In this role I became acutely aware of Sault Ste. Marie’s tourism market, as well as the strategic direction of the regional tourism industry. Other various tasks included liaising with any prospective organizations looking to do business in the local market, researching for specific projects, maintaining databases, accounting and bookkeeping spreadsheets as well as inquiry call logs.
During the summer of 2012 I worked in the Northern Ontario Heritage Fund Corporation (NOHFC) where I collaborated with the communications department to complete a client satisfaction survey. This included design and implementation of the survey, interpreting the data gained into statistics and collating the English and French versions into a final report. As well I researched best practices of communications for achieving a paperless office and electronic meetings, while still maintaining ministry requirements and standards. Additionally, I prepared pre-board meeting minutes, analyzed data relevant to the Northern Ontario Growth Plan, and assisted with preparation of data for unit and department meetings. The position also required working with parent organization, Tourism Northern Ontario to ensure initiatives fell in line with provincially mandated objectives, missions and goals.
While completing my degree in Political Science at the University of Windsor I have participated in many case studies of Canadian government institutions, including the Canadian Tourism Commission. I have a deep understanding of its mandate, strategic direction, legislation and policies. I have used various computer software packages to analyze studies; have delivered numerous presentations to relate information on topics current to global and local concerns; worked as part of a team to present cohesive reports; and researched data through the use of internet and social media trends. I am competent using databases, electronic mail systems, spreadsheets and have experience packaging information into marketable formats.
Through an internship with the City of Windsor I completed a customer satisfaction survey, working with the communications and internal divisions of the building department where the main objective was to identify service gaps and perception of services. This included assisting with weekly presentations to various departments, responding to enquiries of staff, and delivering final report to the department. A recent volunteer role with this office also provided me with an opportunity to work as a member of the Host Organizing Committee that planned and organized a large provincial symposium, including greeting and issuing conference credentials, assisting with program delivery through stewarding participants during presentations, organizing busing of event delegates and general program assistance.
During my post-secondary education I have worked in a customer service role where I learned to deliver quality customer service to foster trust, integrity and respond to customer inquiries promptly and accurately. Additionally in my summer position with the Community Centres Division of the City of Sault Ste. Marie I worked as a team member to set-up for several functions such as conferences, trade shows, concerts and sporting events. Through my combined education and experience I have the competencies required to successfully complete the responsibilities of this position. I am comfortable speaking to large audiences and presenting material to foster understanding of specific data.
You will find me to be an effective leader and great communicator capable to make things happen. I possess the ability to identify business opportunities and create new solutions. I have a strong track record of business development evidenced in my current position and developed in past positions with the city of Windsor and the Northern Ontario Heritage Fund Corporation. I have the ability to quickly understand and summarize complex business situations and identify the most promising ideas and have produced many case studies during my academic and professional career to practice these skills. I am able to influence others, while actively listening to their opinions and suggestions to ensure adhesion and team support. I am a team player with a hands-on, energetic but realistic approach with a natural ability to network and negotiate compromise to solve complex issues. I am a Canadian citizen with complete fluency in English, and a high level of French in reading, writing and speaking. I completed an undergraduate degree (4 Year, Honours) at the University of Windsor in 2013. I consider myself to be an individual who can prioritize tasks, exercise sound judgment and deliver on deadlines. I am able to find success working independently and as part of a team. I am willing to work irregular hours, overtime, weekends and holidays as well as travel for work when required. I hold an Ontario Drivers License and have obtained reliability status security clearance for past positions, and would be able to do so if chosen for this position.
You can reach me at 705-***-**** or by email at *.**********@*****.***.
Thank you for your time and consideration.
Sincerely,
Erik Bringleson
Attachment (1)
Erik Bringleson
434 North Street
Sault Ste. Marie, Ontario P6B 2B3
Main 705-***-****, Alternate 705-***-****
*.**********@*****.***
Summary of Qualifications
Ability to accurately process and maintain files and records gained from experience in various municipal and provincial offices. Experience arranging meetings, taking minutes and distributing information to relevant parties.
Strong analytical abilities gained from working in municipal and provincial government positions through note taking, reporting and summary generation.
Excellent communication skills honed through work experience and various customer service positions; motivated with strong work ethics and discipline established from hospitality industry, sport specific training and well-developed post-secondary study habits.
Excellent leadership and teamwork abilities groomed through various clerical positions and through working in the service industry; attentive to quality and integrity customer service standards; enjoy working with others and independently to achieve common goals
Bachelor of Arts and Science (Honours), Political Science August 2013
Relevant Skills and Competencies
Knowledge and Experience
Experience working in various public offices, able to learn and operate under various office policies and
procedures.
Experience coordinating logistics for community and stakeholder consultations.
Superior knowledge of municipal, provincial and federal legislation and competent to address public inquires.
Participation in meetings requiring confidentiality regarding sensitive issues and privacy of clients;
recorded information, meeting minutes and shared data as required
Accurately managed budgetary spreadsheets for expenditures.
Well trained in adapting to various databases and record management systems for input and extracting data from various positions while completing undergraduate studies.
Sound judgment and capacity to make strong decisions and prioritize tasks to meet deadlines
Communication and Interpersonal
Ample experience interacting with fellow staff, members of the public, program and service participants and other professionals in a tactful and diplomatic manner.
prepared various reports, briefing notes and other written documents for public, non-profit and private offices
Analyzed and reported on programs and services in other jurisdictions for report of program
review that supported development of the Northern Ontario Growth Plan
Revised a 500+ page legal document outlining record retention and timeframes to a
three page checklist of data for internal department use
Experience working with members of the public with various backgrounds and challenges in a tactful, positive and energetic manner.
Erik Bringleson 434 North Street, Sault Ste. Marie, Ontario P6B 2B3
*.**********@*****.*** Page 2
Employment History
Packaging Coordinator Spring 2014 - Current
Tourism Northern Ontario
Economic Development Corporation of Sault Ste. Marie
Tourism Sault Ste. Marie/Algoma Kinniwabi Travel Association
Poll Clerk June 2014
2014 Provincial Election
Elections Ontario
Public Management Academic Internship Winter 2013
Academic Internship with City of Windsor Building Department
Supervised By Chief Building Official/Executive Director
Northern Ontario Heritage Fund Corporation (NOHFC) Summer 2012
Ministry of Northern Development and Mines (MNDM)
Ontario Public Service Summer Experience Program (OPS)
Piccolos Pasta House 2011- 2013
(part-time employment while attending University)
Server and Food Preparation
Corporation of the City of Sault Ste. Marie Summer 2010
Sumer student
City of Sault Ste. Marie Community Centers Department
Customer Service Clerk 2008-2009
Petro Canada
Hockey Canada Official (Referee) 2005-2009
Registered to Northern Ontario Hockey Association (NOHA)
Education
Bachelor of Arts and Science (Honours) 2009-2013
Political Science - University of Windsor
UWindsor/University of Michigan EU Study Abroad Program 2011
Course title - “European Union as a Global Actor” – Dr. Stephen Brooks
(Belgium & The Netherlands)
Ontario Secondary School Diploma 2004-2008
St. Basil Secondary School
Sault Ste. Marie, ON
Volunteer Experience
Sault Minor Football Association – Coach 2005-Present
Canadian Diabetes Association – Office/Events Assistant 2004-Present
Town and Gown Association – Host Committee 2013
Sault Grid Iron Boot Camp – Assistant Coach &Trainer 2008
Multiple Sclerosis Society of Canada – Walk Route Official 2003
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