Management Information Technology

Summary:

Sixteen solid years of experience in Technology Operations, Information Technology, Managing IT across the Enterprise with vast experience ranging from System and Network Infrastructure, Delivery Management, Service Revenue Management, Gross Margin profitability, Service Delivery, Strategy Planning, IT Infrastructure Services, IT Consulting, Data centre Operation and migration

Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications.

Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements.

Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.

Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.

Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.

Experience Summary:

Total Experience 11 years 11 months

Team Management Experience 8 + years

Project Management Experience 3.1+ years

Delivery Management 3.1 + years

Contact Details:

Address: Plot No 19, Sector 55, Huda Layout, Gurgaon – 122011, India.

Email: **********@*****.**.**

Mobile: +91-813*******

Date of Birth: 28th July 1982

Current Location: Gurgaon (India).

PAN Number: ATIPP8885B

Passport Number: G8578194, Valid up to 2019

Experience:

Company Name: Walmart India

Designation: Assistance Manager - Network Infrastructure and Service Delivery

Current location: Gurgaon

Duration: From Jun 2013 to Till

Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e. data, voice network, call centre equipment and communication systems.

IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP.

Ensure the continuous business operations through contingency planning and implementation and integrity through security administration.

Successfully delivered CUCM Migration from old Version to new Version 10.5

Successfully delivered DMVPN DMZ Project Services

Successfully delivered HP NNMi with Network and Server Monitoring Tool

Successfully delivered L2 to L3 International MPLS migration Project.

Successfully delivered EOL Replacement at Data Center

Responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e. systems development if applicable, security and control, network and communications and end-user systems support.

Efficient management of technical services delivery to the organization.

General management of IT within the organization.

Manage the fast paced growth in the number of processes and the expansion of existing business processes.

Guarantee continuous business operations.

Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business.

Vendor Management and vendor pay-outs.

Company Name: Infosys

Designation: Senior System Engineer (Lead)

Current location: Bangalore

Duration: From Feb 2007 to Jun 2013

To manage and set up IT Infrastructure of Infosys, Bangalore Office and connectivity between US, Mexico and India office.

Oversee the administration and maintenance of IT infrastructure.

Oversee the administration of LAN / WAN.

To strategies, plan, develop and implement the company’s IT budget and infrastructure plan.

To manage and mentor the IT support team.

To evaluate user need and system functionality.

To ensure that all the facilities meet the needs of the end user with appropriate advice & support.

Introducing and installing new system upgrades and security backups for hardware and software systems.

To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.

To adhere the software licensing laws.

To provide secure access to the network for remote users.

To manage crisis situations, this may involve complex technical hardware or software problems.

To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.

To manage and oversees all telephone changes, including routing for seating assignments.

Oversee all help desk activities at the regional level.

Build and maintain vendor relationships and manage the purchase of hardware and software products.

Manage the purchasing of all software, hardware and other IT supplies.

To ensure that company assets are well maintained.

Updating and upgrading with the latest Technologies.

Company Name: TELESIS INFORMATIC

Designation: Network Administrator

Current location: Bangalore

Duration: From Aug 2003 to Feb 2007

Worked Data Center migration for Telesis

Configuration & trouble shooting of protocols like HSRP, EIGRP, and OSPF & BGP

Network support to Infosys intranet connectivity across India, Manila & Mexico

Configuring & Administering the ASA Firewall that includes creating Access list and VPN, Static & Dynamic NAT’s

Managing & Administering the DS3& T1 links using Routers

Installation of new switches in the network

Responsible for all the issues across Infosys WAN network

Configuration & administrating of Cisco routers like 7200 and Layer-3 switches like Cisco 3750, 6500

Troubleshooting VPN Tunnel related issues

Upgrade Cisco Routers & Switches IOS / configuration files Using TFTP Server

Worked on routing protocols like EIGRP, OSPF and BGP

Designing VLANS and configuring routing between them. (Layer 3 Switches)

Troubleshooting day to day Network related problems. (Switches, Routers and routing problems)

Working in different network management applications

Windows 2003 Enterprise AD Administration

Configuring DNS, DHCP Servers

Configuring Symantec, CA, McAfee EPO Anti-Virus Server

WSUS Installation and SCCM management and troubleshooting

Attributes and Qualifications

Ability to prepare and present C-level presentations

In-depth experience of application development, support, technical services

Experience with issues, constraints and problems typically found in a support or development team

Understand and experienced in issues such as IT productivity, performance management, service level management, quality and rework metrics

Consultative Skills

Strong listening skills

Strong facilitation and consensus building skills

Ability to establish and maintain an environment of change and improvement

Ability to build and maintain support and buy-in at all levels

Synthesize disparate pieces of information and communicate recommendations in non-technical terms.

Leadership Skills

Ability to create plans to achieve specific results

Take ownership for achieving objectives

Motivator and strategist

Know how and when to get into details to solve issues: Situational Leader

Direct others to achieve objectives

Problem solver

Able to achieve results while strengthening capabilities of the team

Provide Leadership/Oversight to other project managers to ensure quality delivery

Can create delivery strategies to ensure quality delivery of multiple projects

Personal and Inter-personal Skills

Ability to see the big picture and communicate its value

Ability to build trust and show empathy with developers and IT staff

Communicate effectively with IT management (line and exec)

Demonstrate confidence in outcome of project

Process focused

Education:

Diploma

DCT – Computer Technology

TN Tech University

89.22%

2003

12th

10+2 – Science

Gov. Higher Sec School

65.00%

2000

10th

S.S.L.C.

SNP School

60.67%

1998

Ongoing MBA in ICFA

Professional Certifications:

CCNA

ITIL Founations V3 Certification

Interests:

Networking with contacts, reading, surfing and music.

Contact this candidate