Sales Customer Service
Resume:
Idowu Abideen
Alakuko Alagbado, Lagos
Tel: +234********** & +234**********
************@*******.***
https://ng.linkedin.com/pub/abideen-idowu/36/621/4b4
Career Brief
Self starter with over 6 years cognate experience in client services management, sales and marketing with emphasis on the FMCG sector
Analytical mindset good problem solving skills and excellent I.T skills (strong command of MS office suite: Word, PowerPoint and Excel)
Strong communication skills: good command of both oral and written English, Hausa and Yoruba languages.
Result oriented with a verifiable track record for meeting key performance indicators (KPIs) within strict deadlines and budgets.
Interested in a sales managers role that will provide opportunities for development of business sense, team work and all round skill competencies whilst contributing to organizational set goals and objectives.
Have the ability to grow a new business to a brand name in the market.
Professional Work Experience Dates
Multi – Pro Consumer Products Ltd
Dufil Prima Foods P.L.C
Raffles Oil LFTZ Enterprises, Senior Sales Supervisor April 2014 – till present
Part of sales team responsible for the launch and roll out of the Emperor 25 litres JC, the 5 litres and Pillow Packs Vegetable oil brands in the whole of Nigeria.
Grew the business from 0% to over 60% within a year and continued to grow the business in 15% growth month on month.
Key Account Manager of all the customers under my territory.
Analyze and report competitive activities as per market needs and monitor the implementation of all company initiatives
Manages a team of six (6) sales officers in my team including distributor sales representatives.
Develop strategic plans to address short, mid and long term sales execution needs so as to meet key account product demands
Maintain consistent and relationship with established key accounts and business development to convert potential accounts to Multi – Pro Enterprises books
Develop and maintain customer relationship for continuous business.
Ensures customers load their stock in due time with any delays.
Came up with different strategy that made the Emperor vegetable oil and Power oil as a premium brand in the market.
PZ Wilmar Foods Ltd, PZ Cussons PLC, Sales Supervisor Jan 2012 – April 2014
Part of an eleven member sales team responsible for the roll out and execution of PZ Wilmar new vegetable oil product the Bulk Olein and the Devon Kings Vegetable oil line within the six geopolitical zones in Nigeria.
Analyze and report competitive activities as per market needs and monitor the implementation of all company initiatives
Develop strategic plans to address short, mid and long term sales execution needs so as to meet key account product demands
Maintain consistent and relationship with established key accounts and business development to convert potential accounts to PZ Wilmar books
Achieved 65% of sales volume within the first month of employment and 30% month on month increment in sales target.
Among the team that recently launched the Mamador pure vegetable oil consumer packs as well as the Devon Kings pillow packs line in to the market. The latest brand of PZ Wilmar foods Ltd.
PZ Wilmar Foods Ltd, PZ Cussons PLC Lagos 2011- 2012
Sales officer, conducted market research for the roll out of new product line (Devon Kings Vegetable Oil) under the PZ Wilmar foods brand
Created database of potential key accounts around the Lagos metropolitan area for follow up and
Created sales distributor model for potential key distributors which achieved a 90 percent conversion rate
Created database for potential distributors required for business continuity and follow up
Achieved a 0% to 80% growth in the 1st 6 months of business.
Tranter IT Infrastructure Services limited (TITIS) 2009 -2010
Sales/ Field Maintenance officer
Carried out state migration of more than 100 First bank users’ PCs from window XP to
Windows 7 in different branches across Lagos and Ogun state.
Configured and installed various banking software on the new environment.
Installed and configured local and network printers after the state migration.
Trained the users on the new environment.
Sales of system hardware and software application
Installation and maintenance of Operation System.
Application software installation, repair and configuration.
Maintained the company’s reputation for excellent customer service.
Marketing of computer system / hardware.
Met all set key performance indicators (KPIs) by over 150%
Educational Qualifications Dates
LASU: BSc (Hons) 2004-2008
Undergraduate degree, graduated with honors
Courses offered include: urban and regional geography, economic geography, quantitative, techniques, project management, sociology et al.
Dissertation topic: Quality of underground water: “A case study of Ikeja LGA”
West African Examination Council Certificate 1999
Others
Certificate in Computer Engineering 2002
Languages Spoken: English, Yoruba & Hausa
Personal Interests: Reading, travelling and meeting people
References
Mr. Niyi Thomas Engr. Babatunji Yoloye
PZ Wilmar Ltd Bonny Island Bayelsa State
45/47 Town Planning Way Tel: 081********, 080********
Ilupeju Industrial Estate
Lagos.
Tel: 080********
Esq Ngozi Elumeze
Alpha Juris Associates
Tel: 080********
Contact this candidate