Service Manager, Assitant Service Manager, Internet Service Manager, +
Resume:
William C. Simpson
Milford, OH
********@****.***
Work Experience: Duties and Skills
Fiehrer Buick GMC - Provide professional service consulting for customers
Asst. Service Manager - Create & Finalize repair orders using Reynolds & Reynolds OS
Hamilton, OH - Create & Finalize repair orders using AutoMate OS
2004 - Present - Organize estimates and explain necessary repairs with customers
- Management of technicians and shop work flow
- Certified Technology Expert and Certified Internet Manager
-Accept & process payment from customers
Borcherding Buick GMC - Managed day to day operations of team technicians
Asst. Service Manager - Resolve concerns of customers
Cincinnati, OH - Process and program design and implementation
2001 - 2003 - Explained estimates and factory recommended maintencance to customers
- Responsible for shop productivity and work flow
I-Motors - Test and confirm functionality and operation of vehicle
Test Drive Inspector - Diagnose all vehicle concerns
Prime Prep. Dept. - Prepare vehicle for paint
West Chester, OH - Mark and protect vehicle finish
2000 – 2001
Joseph Buick GMC - Diagnose and repair vehicle
Automotive Technician - Inform customers of factory recommended maintenance
Colerain, OH - Organize estimates for service advisors
1994 – 2000
Education:
Sinclair Community College - Associates Degree in Automotive Sciences, GMASEP
GM Training - 1000 + hours of GM Factory Training
Edwards and Associates - Service Consultant Training
William C. Simpson
1303 Woodville Pike
Milford, OH
********@****.***
Certifications:
- 1999 – Current ASE Certifications in Steering, Suspension, Alignment, and Electrical
- 2003 – Current Mark of Excellence
- 2005 – 2009 Platinum Award Winner
- 2003 – 2004 Gold Award Winner
Personal Information:
-More than 20 years of Automotive Service Experience
-Ability to direct complex projects from concept to fully operational status
-Goal oriented individual with strong customer service and leadership capabilities
-Organized, highly motivated, and skilled problem solver
References:
References are available upon request.
Contact this candidate