Human Resources Customer Service

STEVEN EMMANUEL SAMSON GIWA

**** ***** **** *****. # **, Wilmington DE 19806 302-***-**** ******.****@*****.***

GLOBAL MANAGEMENT LEADER

STRATEGIC PLANNING SERVICE DELIVERY OPERATIONS & ADMINISTRATION HUMAN RESOURCES

Highly accomplished and respected management leader with more than 30 years’ experience driving operational improvements through leadership roles spanning human resources, administrative functions, facilities management, customer service, advocacy, and logistics. Keen attention to detail and exceptional communication skills. Unparalleled work ethic, creative leadership and commitment to ensuring cost efficiency. Key competencies include:

General Management Administration General Services Human Resources Facilities Management Staff Relations Customer Service Mediation Advocacy International Relations Diplomacy Education Interpersonal Relations

PROFESSIONAL EXPERIENCE

INTERNATIONAL ATOMIC ENERGY AGENCY (IAEA) Vienna, Austria 2008 to 2015

Director, Division of General Services

Led and managed 177 staff and a $65M annual operating budget while directing cost savings and ensuring efficiency of service delivery and general administrative leadership. Directed all facets of operations including buildings, facilities, property management, infrastructure, technical and engineering, archives, records and mail management, travel and transport, visa and customs, privileges, immunities, security, commissary, and housing. Served as Point Person for Austrian Host Government Authorities on these operational issues. Drove customer-oriented services through quality management, providing direction and motivation for staff to ensure optimal performance and teamwork.

Key Accomplishments

Re-organized General Services Division and reduced staffing levels by 15.6 % (from 210 to 177); cut operational costs by 15% and restructured the five sections to strengthen operational structure and improve service delivery.

Cut processing costs by 10% in implementing technical solutions to improve administrative processes, including creating paperless versions of applications and requests for services...

Secured funding, installed, and implemented Agency Radiation Protection Project or second line of defense to enhance security, particularly by decreasing the danger of dirty bombs entering the premises.

Reduced facility costs in introducing and implementing Agency Office Space Policy.

UNITED NATIONS MISSION IN SUDAN (UNMIS) Juba, South Sudan 2007 to 2008

Deputy Director Mission Support

Evaluated efficacy of internal controls and administrative issuances across all administrative functions (Human Resources, Staff Welfare and Counseling, Medical Services, Finance, Administration, General Services, Procurement and Supply, Contracts, Information and Communications Technology, Transport, Logistics, Aviation, Engineering, and mission supply chain). Ensured alignment of mission support plans with results-based budget framework. Participated in key cross-functional collaborations with other senior managers and participated on high-level multidisciplinary working groups and task forces (e.g. Crisis Response Team and Operations Management Team). Maintained proper relations with the Host Government Authorities. Led coordination and planning for common services arrangements with members of UN System.

Key Accomplishments

Managed proper acquisition of new UNMIS/UN South Sudan Headquarters; obtained ownership of the land from the Government and commenced construction for safe and secure UNMIS site.

Established administrative operational committees to streamline operations, such as the Tender Opening, Vehicle Establishment, Welfare, Appointment and Promotion, and Finance Committees.

Led reorganization and decentralization of UNMIS Mission Support functions in the South region in preparation of the creation of an independent South Sudan.

UNITED NATIONS WORLD FOOD PROGRAMME (WFP) Kabul, Afghanistan 2006 to 2007

Deputy Country Director, Support Services

Provided sound and practical advice and support to Country Director in managing of one of the largest WFP Country Office emergency programs. Collaborated with Country Director, Afghanistan national authorities, and implementing partners to ensure effective management of operations. Multifaceted role overseeing Finance, Human Resources, Administration, Information and Communications Technology, Procurement, and Oversight initiatives. Strong focus on evaluating national food security situation and collaborating in delivering food aid information and coordination services. Coordinated support services operations in Afghanistan with other UN and international agencies, donors, and NGOs to promote joint programming when possible.

Key Accomplishments:

Spearheaded mobilization of resources for Country Office to provide resources for displaced people.

Established two-year Training Plan for Country Office to increase staff skills and enhance morale and motivation.

Improved staff diversity by increasing recruitment of female staff by 5%, staff from under-represented donor countries by 20% and staff from developing countries by 10%.

Increased efficiency, reduced turn-around, and improved response times by 50%.

UNITED NATIONS WORLD FOOD PROGRAMME (WFP) Rome, Italy 2002 to 2006

Chief, Staff Relations Branch Human Resources Division

Directed corporate staff relations strategies and functions, including audits, investigations, and recommendations for human resources related initiatives. Managed all processes related to protocol, Visa, privileges, immunities, counseling, registry, and medication services. Oversaw justice and disciplinary actions including serving as a representative and conducting investigations for complaints, discipline, and other performance matters. Leading a team of twelve officers; collaborated with the Audit, Inspection and Investigation Division and the Legal Division.

Key Accomplishments:

Established WFP global medical insurance for locally recruited staff without coverage in the 88 countries in which the Organization operated.

Clarified administrative policies negotiated with Staff Association and wrote policy document for recruitment, selection, appointment and promotion of General Services Staff at HQ.

Created Crisis Management Unit to support staff in critical incidents, especially in remote and war-torn countries.

PREVIOUS EMPLOYMENT INCLUDES:

UNITED NATIONS WORLD FOOD PROGRAMME (WFP) Rome, Italy

Chief, Policy Development, Monitoring & Support Branch. Human Resources Division

AFRICAN DEVELOPMENT BANK (ADB) Abidjan, Ivory Coast

Division Manager, Recruitment and Staff Development Division

UNAIDS Geneva, Switzerland

Manager, Human Resources

UNITED NATIONS CHILDREN FUND (UNICEF) Eastern and Southern Africa Region. (ESARO)

Regional Personnel Officer

WORLD METEOROLOGICAL ORGANISATION (WMO) Geneva, Switzerland

Personnel Officer and Secretary, Staff Pension Committee

UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANISATION (UNIDO) Vienna, Austria

Personnel Officer

PHILIPS ELECTRICAL PVT. LTD. Harare, Zimbabwe

Personnel Manager

LEVER BROTHERS PVT. LTD. Harare, Zimbabwe.

Training, Development and Public Relations Manager

DAVID WHITEHEAD TEXTILES LTD., LONRHO Chegutu, Zimbabwe

Group Industrial Labour Relations Manager

STATE HOUSE OF ZIMBABWE Harare, Zimbabwe

Assistant Comptroller

GWERU TEACHERS COLLEGE Gweru, Zimbabwe

Lecturer in Education, Humanities and Social Studies

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

Master of Education University of Delhi, India

Bachelor of Education University of Delhi, India

Bachelor of Arts (Honours) Aligarh University, India

Diploma in Statistics Aligarh University, India

Advanced Diploma in Personnel Management Institute of Personnel Management, South Africa

Advanced Diploma in Training Management

Institute of Personnel Management, South Africa

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