Senior Maximo Technical & Functional Consultant

NICHOLAS JAY WATKINS

*** ******* ****** ● Wabash, IN ● 46992

765-***-**** (Mobile)

**********@*****.***

INTRODUCTION

IT professional with broad experience straddling project roles. Over ten years experience with Maximo from versions 4.11 through the latest fix packs for 7.5/7.6 supporting implementation as well as upgrade and support projects. Over four years in energy industry, and over 6 years in utilities overall, with projects from detailing processes through system configuration and delivery. Skilled at meeting with clients, creating process flows, working with functional design then configuring to meet client needs from a highly specialized technical standpoint. Has worked with Maximo in highly customized as well as standard (out of the box) implementations, understanding the business rules for each client. Able to lead clients through multilayer upgrades. Skilled at working with all levels of clients as well as training teams prior to turning up and going live. A strong and reliable resource to have available throughout Maximo projects from requirements gathering, to detail design, to technical implementation, to post Go-Live support & continuing maintenance of Maximo Systems.

EXPERIENCE

2009 - Present CHS, Inc. Laurel, MT/Mankato, MN/Kalama,WA

Senior Maximo Consultant

Completed upgrade of highly customized Maximo 6.2.4 instance to Maximo 7.1.1.5 utilizing IBM’s Maximo Database Upgrade Utility.

Completed upgrade of stripped customization 7.1.1.x instance to Maximo 7.5

Currently Supporting & Maintaining 3 Separate Production Maximo Systems

Maintains 8 Devlopment, QA, or Testing Servers

Focus shift from Maximo 6.x to Maximo 7.x

Completed User Acceptance Testing Guide for Maximo 7.1.x as to the client's needs

Collected and analyzed screens from existing production system and ensured those “configured” screens were carried in the upgrade

Implementation of Actuate 9, BIRT 2.1.2/2.3.2/3.7.1, & Cognos 8 for reporting

IBM/MRO Maximo (MXES) Integration & Migration Experience (MEA/MIF)

Completed Data Mapping, manual and automated data conversion from Maximo 6.x into Maximo 7.x through SQL Scripts, MIF iFace Tables, & Import/Export (v.7.5)

Requirements Gathering Exercises, Proposal Writing

Utilized Application Designer for Screen & Application Changes

Utilized Workflow Designer for creating and editing Work Flows.

IBM Maximo 6.x troubleshooting, preparation for upgrade to 7.x

IBM Maximo 7.x Upgrade troubleshooting & system administration duties

IBM Maximo Mobile v. 6.x Troubleshooting, 7.1.x Testing & Upgrade

Installation of IBM Maximo v. 7.1.x (clean new install for new facility)

Preparation & Delivery of IBM Maximo v. 6.x & 7.x Training Materials

MSSQL 2005/2008 Database Configuration & Preparation for Maximo 7.x & 7.5

Currently Supporting Client with 10-20 hours of afterhours support

2012 - 2013 Cook Pharmica (Practive Solutions) Bloomington, IN

Senior Lead Maximo Consultant/Project Manager

Completed upgrade of highly customized Maximo 6.2.3 instance to Maximo 6.2.5 w/ Calibration utilizing the IBM Process Solution Installer.

Completed User Acceptance Testing & Validation Guide for various Maximo Apps.

Analyzed screens from existing production system and ensured those “configured” screens were carried in the add-on and verified against existing validation documentation.

Utilized Application Designer for Screen & Application Changes.

Utilized Workflow Designer for creation of Data Sheet Approval Workflow.

Troubleshooting Application Errors post upgrade via WebSphere & Maximo System Logs.

Data Migration of Data Sheets from Flat Files through MEA Integration Application

Configuration of MEA Interface through standard Object Structure,Enterprise Service, External System configuration as an iFace Interface.

Completed Migration of Configured/Customized Screens for Calibration

2012 - 2012 Tyco Electronics (Total Resource Management) San Francisco, CA

Senior Lead Maximo Consultant

Led the technical side of the Maximo 4.11 to Maximo 7.5 project.

Completed Data Mapping for entire 4.11 to 7.5 system.

Completed Data Migration via Rules Manager Migration, SQL Scripts, & MIF Imports.

Implemented, Configured, Trained, & wrote several reports in BIRT 3.7.1.

Compiled and Wrote the Training Curriculum and performed train the trainer sessions.

Completed the Data Migration & Setup for the Service Request Workflow to replace an existing .NET implentation to 4.11.

Completed the Implementation of LDAP w/ Active Directory through WebSphere & LDAPSYNC cron tasks.

Troubleshooting of WebSphere memory leak(s) and Java Heap Sizes for optimal performance on a single (test) system as well as a clustered (production) instance.

Building EAR files for configuration & Implementation of TRM Rules Manager

Wrote several Rules for Service Request/Ticket App & Work Order App

Implemented and Configured TRM Rules Manager for Rules & Data Migration use.

2011 - 2012 The Walt Disney Company (Software Resources) Orlando, FL

Senior Maximo Workflow Consultant

Led the Design & Architecture of Maximo 6.2.3 Workflow Implementation

Focused on the TICKET Maximo Business Object & the related Service Request ticket class

Designed Workflow with several sub processes and complex condition nodes with over 240 lines (sum of positive connection lines & negative connection lines) connecting said nodes

Designed & Completed the successful backend migration of Maximo 6.2 workflow from development instances to quality, stress, and finally production instances

Participated in a full Quality effort with defect tracking through HP Quality Center

Developed Actions, Roles, & Escalations to tie workflow into status changes, roles to manage personnel, and Escalations to fire off requests generated from an .net based web form

Created a Custom App to contain a Custom Attraction Responsibilities Matrix which drove auto-populated fields which in turn drove Maximo workflow assignments from roles based on those auto-populated data sets.

2010 - 2011 GenOn (CCCi) Atlanta, GA/Houston, TX

Senior Maximo Consultant

Completed Data Mapping for portions of the Maximo 6.2.4 system in preparation for migration to SAP EAM

Troubleshooting of Actuate 8.5 system for legacy Maximo Reports.

Completed several Crystal Reports as conversion from Actuate Reports.

Maintained the legacy Maximo System until all sites had been migrated to SAP

2008 – 2009 Reserve Consulting / BGE Energy Baltimore, MD

Maximo SME Consultant

IBM Maximo v. 6.x/7.x Design, Implementation, & Deployment

IBM/MRO Maximo (MXES) Integration & Migration Experience

Completed Data Mapping, manual and automated data conversion from a legacy system into Maximo

Syclo Agentry Platform Compatibility with Workflow Research & Design

Documentum DOC Application Support & Installation

Documentum DQL Troubleshooting & Support

Utilized Maximo Data Loader (MDL) & MEA for Data Migration

Configured & Installed TAMIT Modules, ITAM for MXES, & TSRM

Experience with ITUP & ITIC (Tivoli Unified Processes & Composer)

Completed Several Technical Designs, Functional Designs, & Detail Designs

Completed Workflow design using Workflow Designer

Resolved Technical, Functional, & System Issues

Preformed Business Analyst Processes Definitions among other BA Duties

Installed & Configured the Maximo Discovery Product

Assisted in Java Development, Troubleshooting, & Design

Led the project design of Workflow through the business processes

Project Design of Workflow processes included Syclo Platform Liaison for Workflow

Collected information and interviewed based upon process definitions

Preformed development and testing of integration components

Tuning Oracle 10g for Performance & Stabilization

Worked as a Functional and Technical Consultant for Maximo, TIBCO, Documentum, & SAP

Configured & Tested Transportation, Utility, CS, ITSM, & ITAM versions of Maximo v. 6.x

Worked with several integration points (Ariba, Documentum, SAP)

Installed, Configured, & Wrote Reports in Actuate Reports

2007 - 2008 The Mosaic Company / DTE Energy Detroit, MI

Maximo Systems Functional & Technical Consultant

IBM Maximo v. 6.2 Design, Implementation, & Deployment Experience

IBM/MRO Maximo (MXES) Integration & Migration Experience

Documentum Integration & Interface Configuration & Deployment

Documentum Data Migration & DOC Application Installation/Support

Utilized Application Designer for custom layouts, fields, & menus

Worked over the entire lifecycle of the Maximo Implementation

Developed Technical Designs for Maximo Customizations

Preformed multiple Data Migrations & Conversions

Configured & Wrote custom Actuate & Crystal Reports

Developed key interfaces between Maximo and 3rd Party Systems (Ariba)

Preformed testing of entire enterprise system prior to Go-Live

Configured Domains, Custom Lookups, Queries, & Escalation Tasks

Conducted instructor lead training and 1 on 1 support of Maximo, Advantex, & SAP Systems to Power Users, Super Users, & End Users

Support & Process Development of CMMS Software (Maximo 6.x Enterprise Suite), Mobile Work Order Software (MDSI Advantex), & Accounting Software SAP.

Courseware development & Technical Writing for all 3 systems

Process Development & Support of Interfaces between application systems (WBI, FSA)

Oracle Database, Data Model(s), & MBO Relationships understanding

Provided developmental assistance in Advantex to Maximo Middleware in XML and Web services. Also configured WBI interface to convert data for Maximo. Utilized Data loader to import legacy data.

Created Web sphere Technical & Functional Design Specifications

Installed & Configured Web Sphere for Production, Test, & Development Environments

Utilized Maximo Workflow Designer to develop and design workflow

Utilized TSRM (Rules Manager) within MXES Applications & MEA

Used analytical thinking and problem solving to solve several major issues in system interfaces as well as Maximo and Advantex systems.

Utilities Domain Knowledge, Utilities Corporate Structure Knowledge

Assisted in the end user system configuration of HTML/Browser connection to Maximo 6.x

Maximo Enterprise Adapter Configuration (MEA)

Knowledge in ITAM & ITSM Modules

Used Workflow Designer & Interview Process to configure workflow for Preventative Maintenance, Work Order Tracking, & other modules

Utilized data flow diagrams to develop system workflows

2006 – 2007 Kelly Services / EDS / General Motors Marion, IN

Information Systems Administrator & Maximo Consultant

Conducted site wide system OS migration. (350 units WIN 2000 – XP)

Conducted On-Site training of employees to familiarize with WIN XP

Conducted 1 on 1 training of new Maximo CMMS system (5.x) for End Users

Analysis/Design/Development experience involving cost savings, increased productivity, and adherence to project timelines

Utilized Workflow Designer to design process workflows for Work Order Tracking

Assisted in the system configuration of Maximo 6 servers as well as end user Citrix connections

Assisted in model office testing of Maximo MEA

Obtained knowledge of the Oracle system and it’s working processes

Working knowledge of Microsoft & Oracle SQL

Expertise in XML Customization

Level 1 & 2 Tier help desk support for all GM/EDS systems including Unix, I Scheduler, Web Services, Maximo, Unigraphics, AutoCAD, & SQL (Server/Client (Vibration Analysis))

Preformed System Server Installation, Configuration, & Management on Windows 2003 & .Net Server Systems (7 Server Installs)

Support of the Windows Network Active Directory Structure

Installation, Configuration, & Support of Citrix Desktop clients & Server application software to handle Maximo 5.x & 6.x connections

2004 – 2006 Onyx System Consultants Wabash, IN

Network Specialist, Systems Administrator, & Maximo Specialist

Supported Linux, Windows, & Macintosh Machines on a corporate and residential level

Conducted Courseware Development as well as Classroom lead training

Supported MRO Maximo Software (4.x-5.x) in a variety of environments including 1 on 1 support, remote support, and call center support.

Configured/Customized PL/SQL as well as administrative functions

Documentum Installation & Support

Held Production Maximo Administrator Position (5.x) for 1 Year

Held acting Active Directory Administrator position for 1 Year

Introduced LDAP Functionality during period of Maximo & AD Admin

Developed system use process & implemented that process

Designed, Implemented, & Supported Help Desk Ticketing System

Overall General Information Systems Support & Technician

2001 – 2004 Ellie Advertising Syracuse, IN

Information Systems Administrator

Server System Support on Windows 2000 Server

End-User Support for Windows XP, 2000, & 98 se Machines

Installation & Configuration of Multiple VPNs

Multiple System Changeovers from 98se to XP Professional

Implemented System Upgrade from Windows NT Server to 2000 Server

Active Directory Installation, Configuration, & Support.

System Administrative Maintenance & Support

EDUCATION

2003-Present Ivy Tech State College Kokomo, IN

Associate of Applied Science in Computer Information Systems (12.08)

Emphasis on Microsoft Networking, Technical Writing, &

Courseware development

CompTia A+ Certification in Hardware and Software (May, 2004)

Net+ Networking Certification (May, 2004)

Microsoft MCSE Certification (May, 2006)

1999-2000 Heartland Career Center Wabash, IN

Cisco Certified Networking Course (CCNA prep)

1995-2001 Southwood Jr./Sr. High School Wabash, IN

General Studies w/ Core 40 Academic Diploma

REFERENCES

Available Upon Request

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