Customer Service Manager

Hardworking management professional versed in all aspects of running a high-end store, including opening and

managed a team of 100+ employees

Managed the day to day tactical and long term strategic activities within the business, which included customer service,

Opened and closed the store, including counting cash, opening and closing cash registers, and creating staff assignments

TENESHA BLAKE

1452 La Vista Avenue, Concord, ca 94521

Cell: 510-***-****

***************@***.***

SUMMARY

closing procedures, banking, merchandising, recruiting, and customer service

HIGHLIGHTS

dealt professionally with customer queries and

complaints shrink and waste management

analyzing and forecasting sales volumes to payroll processing

maximize profits excellent multi-tasker

EXPERIENCE

SEARS HOLDINGS CORPORATION

San Leandro, CA

Store Manager

Maintained, hired, and trained a staff of 100+ employees in a $13 million retail store.

Drafted business plans and budgets for monthly, quarterly, and semi-annual business reviews

Reviewed and approved billing invoices and expense reports

merchandising, shipping, and receiving

Collected, monitored, and evaluated customer online orders

SEARS HOLDINGS CORPORATION

San Mateo, CA

Store Manager

Promoted to manage a higher volume store

Completed weekly schedules according to payroll budgets

Completed weekly payroll for 80+ employees

Balanced cash, debit, credit, layaway, and money transfer transactions

Reconciled all daily records cash, shipping, and receiving transactions

Conducted daily customer service and merchandising meetings

SEARS HOLDINGS CORPORATION

Pinole, CA

Sales Coach

Promoted to Store Manager

Contributed to merchandising ideas at team sale meetings

Trained associates on visual merchandising in apparel, home, and hardlines departments

Ordered merchandise based on sales trends and forecasted sales and holiday events

Reset departments based on planograms and seasonal layouts given by the company

SEARS HOLDINGS CORPORATION

Newark/Hayward, CA

Softlines Manager

Promoted to Sales Coach

Designed displays, in the apparel department, to make the store experience interactive and engaging

Displayed the appropriate signage for products and sales promotions

Completed markdowns on slow selling merchandise

KMART-SEARS HOLDINGS CORPORATION

Oakland, CA

03/2007 to 01/2015

12/2006 to 03/2007

08/2004 to 12/2006

12/2002 to 08/2004

Operations Manager 11/1995 to 12/2002

Managed daily operations of a $102 million Super Kmart location

Oversaw the daily execution of company policy in Human Resources, cash office, loss prevention, receiving, layaway,

pharmacy, restaurant, bakery, deli, meat, and produce departments.

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