Manager Management

**** ******* **., *********, ** L*X *C* 416-***-**** **********@**.***

Tariq S. Noqrashy

Profile

High energy Senior General Manager with multi-unit management experience and a particular strength in people/business development and expansion

Strong experience in project management, resources optimizing, needs analysis, forecasting, systems development, corporate operations planning and continuous process improvement in both corporate and franchise operations

Proven track record in taking diverse teams of individuals to optimal performance

Strong in oral and written communication at all levels, both inside and outside the organization

Work Experience

Achievements

Second Cup Ltd

2000-June 2014

BDM-Director, Corporate & Franchise Operation Role

Reported to COO/VP-Operations

Led a team of Regional Operations Managers accountable for the business in East GTA, Ontario, Manitoba and Saskatchewan and BC with 82 franchised and corporate locations while leading project management in operations development

Led the corporate operations division for 8 years, with a team of two Operations Representatives up to 32 Corporate Managers operating a varying number of stores

Developed The Second Cup operations standards manual 2008

Established and updated the QSR measuring tools (Operations Score Card) currently utilized online via third party service provider www.compliantia.com

Turned around the business successfully in 75 corporate cafes which resulted in them being franchised cafes which that generated ongoing royalty stream for the company

Developed Corporate Managers who became franchisees and Regional Business Managers

Streamlined the cafe resale process from the operations side to comply with legal requirement of the turn without business interruption

Established cafe financial audit and control system which resulted in reduction of sales under reporting

Evaluated the innovation in next generation Second Cup café, in terms of layout, durability, efficiency of service, equipment allocation, return on investment and recommended improvements that will be implemented on another new build

Taught business package, Food Safety and equipment sections of the classroom training program (Coffee College and Franchise Fundamentals)

Celestica Inc.

1999-2000

Failure analysis technician

Memory Solution Business Unit

Darden Restaurants (Red Lobster)

1998-1999

Beverage and Hospitality Manager

Responsible for front of the house and bar operations in the busiest Restaurant in the chain (Bay & Dundas- Toronto)

Achievements:

Burger King

USA, UK, Middle East and Canada

1993-1998

Director of Operations -UAE

Member of a team of 3 managers, that started Burger King business in the Arab Gulf peninsula in the Middle East; expanded business in both UAE and Sultanate of Oman after 4 months of extensive training in Louisiana, USA and 6 weeks on managing Heathrow Airport, London UK

Progressed from a store manager to leading the operations department as well as heading supply chain

Started and expanded the business in 3 cities of UAE to 10 stores with revenue exceeding 15 million dollars by the end of 1997

Planned activities with marketing agencies to accomplish desired revenue goals for UAE division

Developed Leadership Team that most current senior operations leaders were from the team I hired and developed in the restaurant in 1994

Established distribution center which managed the product deliveries to the restaurants from our own storage facilities which ensured that we exceed the health and Food Safety code requirements

Owned the forecasting for distribution center stock levels which ensured profitable operation with products that had considerably low shelf life that which were imported from USA, Australia, Turkey, KSA and Germany

Education

Hardee’s UAE 1992-1993

Senior Assistant Restaurant Manager

Esso Egypt

Retail Outlet Manager 1989-1991

Sony Egypt

AV Service Technician 1986-1988

CCTV installation, AV repair and setup

Ain Shams University (Heliopolis) Cairo/Egypt

Bachelor of Commerce

Major in Business Administration

Minor in Accounting

Seneca College Ontario/Canada

Introduction to Microsoft Networks (MCSE)

Currently pursuing Project Management Professional (PMP) certification through (PMI)

References Available upon request

Flexible to travel for business up to 70% of the time

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