Customer Service Technical Support

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

OTHER ACTIVITIES

LANGUAGES

CHRISTOPHER GARDNER

**** ******** **. *** ***, Houston, Texas 77080

Home: 832-***-**** - **********@*******.***

Proficient business administrative professional with background in Business, Finance, and Management. Expert knowledge in Microsoft Excel and Microsoft Word. Certified Microsoft Excel Specialist

Certified Microsoft Word Specialist

Microsoft Powerpoint

Outlook

Quickbooks 2014

Types 52WPM

Critical thinking

Team Player

Quick Learner

Adaptable to changes

Problem solver

Organized

Natural Leader

01/2011 to 05/2013 English and Business Tutor

Ave Maria University Latin American Campus – San Marcos, Carazo Helped students with their Business classes such as Accounting, Finance, and Management. Helped students by providing guidence, supervision, follow-ups, and feedbacks to individual and groups of students (5-10) at the time of working in business projects such data entry and processing, marketing research and reports, and research papers about macro and micro economic factors of a country, industry, or company. Provided help to students with their English composition classes and English academic papers.

05/2013 to 08/2013 Technical Support Agent

Stream International Services – San Salvador, El Salvador Provided Internet Technical Support to clients for Bell Canada. Help customer with they daily issues regarding internet connections such as disconnections, slow speed, and anti-virus services.

Help customer with issues regarding telephone lines and schedule appointments with technicians to solve the problem in a efficient and effective way. Answered questions and doubts to clients regarding technical aspects of the internet and the routers Bell Canada offered their clients.

05/2011 to 08/2011 Bilingual Cashier Associate

Home Depot – El Cerrito, California

Provided excellent customer service as a cashier.

Provided help for Spanish speaking customers who could not speak English with their questions, doubts, and needs related to the store's products and services. 2015 Bachelor of Arts: Business Administration

Ave Maria University - Ave Maria, FL

Emphasis in Financial Economics

Graduated Cum Laude (GPA 3.59)

Coursework in Business Administration, Finance, and Management including: Management and Ethics, Human Resource Management, Spreadsheet Model for Managerial Decisions, Accounting, and Investment and Project Evaluation. Previous Vice president of the Business Club in AMULAC Previous Treasurer for Fellowship of Christ Household in AMULAC ACCOMPLISHMENTS

CERTIFICATIONS

REFERENCES

English Fluent: Read, Write, Speak

Spanish Fluent: Read, Write, Speak

Highest Score in Microsoft Word Specialist Certification Dean's Merit List Fall 2012 for obtaining a 3.4 or higher GPA Provost's Merit List Spring 2013 for obtaining a 3.8 or higher GPA Dean's Merit List Fall 2014 for obtaining a 3.6 or higher GPA Dean's Merit List Spring 2015 for obtaining a 3.6 or higher GPA Completion of 2015 Economic Seminar about Latin America offered by Keiser University Latin American Campus

Certified Microsoft Excel Specialist

Certified Microsoft Word Specialist

Ricardo Pineda: Supervisor at Stream Services 65 Ave. Sur y Alameda Roosevelt Col. Escalon San Salvador, El Salvador Work Phone: (503-****-**** Cell Phone: (503-****-**** Cathy Cripps: Director of Center of Acedemic Excelence at Keiser University Latin American Campus (previously known as Ave Maria University Latin American Campus) Gasolinera UNO, 2 c. al Sur San Marcos, Carazo Nicaragua Work Phone: 1-800-***-**** ext. 119

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