Certified Network Center Technician With At&T And Contract Project Mgr
Resume:
ADRIAN GONZALES
Dallas, 75252, Texas, US
Mobile Phone: 972-***-****
E-mail: ******@***.***
OBJECTIVE
I AM A NETWORK CENTER TECHNICIAN WITH 15 YRS EXPERIENCE WITH AT&T INC. EVENTHOUGH, I RETIRED IN OCT. 2009, WOULD LOVE THE OPPORTUNITY TO CONTINUE WITH THE COMPANY AS A CONTRACTOR.
WORK EXPERIENCE
PROJECT MANAGER
March 2011 - present
AT&T Inc. Dallas, TX
Telecommunications Services
HIRED AS A CONTRACTOR BY AT&T'S CUSTOMER SERVICE DESIGN CENTER (CSDC), TO HELP IN THE REDUCTION OF THE CUSTOMER NOT READY BACKLOG FOR DS1 CIRCUITS FOR THE MIDWEST/SOUTHWEST 2011 MOBILITY WIRELESS PROJECT.
WORKED DS1 RID BACKLOG SPREADSHEET/EXPORTED TO MICROSOFT EXCEL UP TO DD+5 AND KEPT NOTES UP-TO-DATE. REVIEWED AND UPDATED GCNOTES, ALSO VALIDATED AND UPDATED JEOPARDY CODES IN GCPOST.
DEALT WITH ROADBLOCKS INVOLVING: CONSTRUCTION/ENGR'G (C&E); END-USER; NETWORK PLANNING & ENGR'G (NP&E); INDEPENDENT TELCO (ICO); ORDERING CENTER (ASC). REMAINED PRO-ACTIVE WITH ALL MY INTERNAL/EXTERNAL CUSTOMERS: OSPE'S; CAP MGRS; SVC REPS, ESPECIALLY DEVELOPED A GOOD REPOIRE WITH MOBILITY'S PROJECT MGRS.
WOULD THEN REQUEST THAT THE MOBILITY PROJECT MGRS CONTACT MOBILITY (CUSTR) TO ADVISE OF ROADBLOCKS AND IMPLEMENT PROPER PROCEDURES/AGREEMENTS VIA-EMAIL. (ex. CONCIERGE AGREEMENT). ESCALATED TO AREA MGRS/DIRECTORS IF NOT DONE ACCORDINGLY.
GOOD PRESENTATIONS ON ACCOMPLISHMENTS FOR AREA MGR AT SCHEDULED MEETINGS.
ISOR, Microsoft Office Excel, Client Relations, TIRKS DATABASE, PRO ACTIVE, Phone Etiquette, PUNCTUAL,
NETWORK CENTER TECHNICIAN
July 1978 - October 2009
AT&T Dallas, TX
Telecommunications Services
AT&T'S CIRCUIT PROVISIONING CENTER: DESIGNED 1.544 MBPS AND ABV TYPE CIRCUITS (HI-CAPACITY). BASICALLY, DESIGNED A CKT FROM START TO FINISH. DEALT WITH ENGINEERS TO ACQUIRE PROPER FACILITIES TO BE USED ON A CKT DESIGN FOR A SPECIFIC CUSTR.
THROUGHOUT MY CAREER WITH AT&T (31 YRS OF SERVICE) I WORKED FOR THE "CIRCUIT PROVISIONING CENTER", STARTED IN SAN ANTONIO,TX AND ENDED UP HERE IN DALLAS,TX.
I HAVE HAD MANY TITLES THROUGHOUT, BUT IN 2000 ATTENDED EASTFIELD
COLLEGE AND TOOK: AC/DC, SOLID STATE, DIGITAL CLASSES, WHICH WERE
REGUIRED BY AT&T FOR CERTIFICATION TO BECOME A NETWORK CENTER TECH. ALSO WAS REQUIRED TO ATTEND AT&T'S PASS/FAIL CLASSES AT THEIR TRAINING CENTER IN LAS COLINAS IN WHICH I SUCCEDED.
FOR AT&T I DESIGNED DS1 CIRCUITS AND ABOVE. I AM PROFICIENT WITH TIRKS DATABASE, WFA-DO.
Reviewed missed RIDs to determine if delay is company or customer.
Validated the posted jeopardy and corrected/changed as work progressed.
Contacted and escalated to involved work groups to remove roadblocks, etc.
Checked status of needed facilities to ensure that facilities are issued to meet customer due dates.
I HANDLED ESCALATIONS AND ANALYZED ROADBLOCKS FOR RESOLUTIONS.
WORKED VERY WELL WITH MY CO-WORKERS AND OUR EXTERNAL CUSTOMERS, INCLUDING ENGINEERS AND SERVICE REPRESENTATIVES.
DESIGNED HI-CAP OR 1.544MBPS TYPE CKTS AND ABV FRM START TO FINISH. DEALT WITH ENGINEERS FOR PROPER PROVISIONING FOR A PARTICULAR CUSTOMER. ALSO, IN CONSTANT CONTACT WITH OUR C.O. TECHS AND OUTSIDE FORCES TO INSURE A SUCCESSFUL CUSTOMER DESIGN.
WAS KNOWN AS A VERY HIGH-PRODUCER AND VERY FAST TYPIST WITH
GOOD QUALITY WORK
DS1 AND ABOVE CIRCUIT DESIGNER, EXCELLENT TYPIST, TIRKS; WFA-DO, personable,
EDUCATION
Certification, ELECTRONIC TELECOMMUNICATIONS - TECHNICAL PLATFORM,
July 2000 - December 2001
Eastfield College DALLAS,TX
SUCCESSFULLY COMPLETED THE REQUIREMENTS OF THE CERTIFICATE PROGRAM IN ELECTRONIC TELECOMMUNICATIONS TO ACQUIRE THE NETWORK CENTER TECHNICIAN TITLE WITH AT&T INC.
CERTIFICATION
ELECTRONIC TELECOMMUNICATIONS
December 2001
EASTFIELD COLLEGE
SUCCESSFULLY COMPLETED THE REQUIREMENTS OF THE CERTIFICATE PROGRAM IN ELECTRONIC TELECOMMUNICATIONS TO ACQUIRE THE NETWORK CENTER TECHNICIAN TITLE WITH AT&T INC.
SKILLS
DS1 AND ABOVE CIRCUIT DESIGNER
Expert
GOOD PHONE ETIQUET
Expert
People Skills
Expert
PUNCTUALITY
Expert
TAKING RESPONSIBILITY
Expert
WILLINGNESS TO ADVANCE
Expert
TIRKS DATABASE AND WFA-DO
Expert
ESCALATIONS; ROADBLOCKS
Expert
ANALYZING SERVICE ORDERS
Expert
LANGUAGES
English
Fluent
Spanish
Fluent
REFERENCES
SHIRLEY POTESTIO
Manager, AT&T Inc.
Professional
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