Customer Service Administrative Assistant

Monica Trevino

**** ******* **

Houston, TX *****

832-***-**** Cell

*******@*********.***

PROFILE Multi-dimensional healthcare business assistant supporting different levels of office administration. Liaison between dental staff and patients. Primary point of contact for Spanish speaking patients with Providers, Financial Services and Health Information Management. Have the ability to build relationships with Patients. Awarded Employee of the Month for going above and beyond and always willing to help the Team. Compliant with HIPAA laws and Release of Information consents and procedures. Service Manager with the ability to use logical reasoning principles to arrive at solutions to problems for which no established procedure exists.

EXPERIENCE

07/2014 – current The Ob/Gyn Centre – Houston, TX

Front Office Supervisor / Administrative Assistant

-Currently supervising 4 front office personnel

-Assist in posting, medical billing and coding

-Complete bank deposits

-Work the aging reports

-Handle Patient complaints

-Verify insurance

-Collect co-payments and co-insurance

-Confirm, make and reschedule appointments

05/2014 – 07/2014 iCare Dental – Houston, TX – part-time

Administrative Assistant / Appointment Coordinator

-Verify Insurance

-Collect co-payments

-Call prospective clients

- Interpreter for Spanish Speaking Patients

-Review Treatment Plans with Patients

11/2013 – 07/2014 Walgreens – Houston, TX – part-time

Sales Associate / Cosmetic Department

-Cashier, assist customers with purchases

05/2012 – 10/2013 Marshfield Clinic – Marshfield Dental Center – Marshfield, WI

Administrative Business Assistant /Regional Center Assistant

-Worked in a fast paced office with 5 dentists and 4 hygienists

- Back up for Appointment Coordinators, HIM and Cashier

- Roomed patients when needed

- Assessed the needs of patients to determine appropriate scheduling, billing and insurance

- Processed Prior Authorizations which included verification of insurance eligibility and knowledge

of coding for proper pricing of procedures

- Processed referrals for Doctors to Oral Surgery, Orthodontists, Periodontists and Endodontists

- Assisted in maintaining and updating procedure manuals

- Audited daily work to ensure policy and procedures were followed and that all patient

information was correct

- Interpreter for Spanish speaking patients during:

1)Doctor/Patient appointments and procedures

2)Call backs to check on patients after procedures

3)Patient Financial Services while applying for financial assistance or when verifying insurance

4)Set up payment plans and collected payments

5)Made, cancelled and rescheduled appointments

09/2011 – 04/2012 Sound Choices LLC - Houston, TX

Ultrasound Tech Aide

- Wrote preliminary ultrasound reports to be given to the Doctors and to be sent in for

interpretation.

- Collected co-payments from patients.

- Verified insurance, including Medicaid eligibility.

05/2003 – 06/2010 Wells Fargo - Houston TX

Service Manager

-Responsible for day to day operations of the branch including:

Ordering, shipping and maintaining minimal operating cash

Night Drop Deposits

Balancing and filling ATM

Auditing vault and tellers

Maintaining Records and Retention

Key logs

Employee Time sheets

Scheduling sufficient staff

Updated Personnel files with quarterly and annual reviews

Safety Inspection Reports

Adhered with Bank Compliance this included:

Bank Secrecy Act, SAR (Suspicious Activity Reports), MIL (Monetary Instrument Logs), CTR

(Currency Transactions Report), Elderly Abuse, Patriot Act, HMDA (Home Mortgage Disclosure

Act), CRA (Community Reinvestment Act), Security Training, FDIC, Reg D, and Reg C.

-Recruited, Managed and Coached Team to provide courteous and efficient customer service

-Built and maintained relationships with Customers

-Motivated my Team to reach Individual and Store goals

-Supervised 9+ Tellers and 4+ Bankers

-Achieved “Gold Level” in Customer Service numerous times

-Reached sales goals for the Team of 100 per FTE every quarter

10/1995 – 11/2001 SST Travel School

Evening Instructor

-Taught new students where in the World they were (geography)

-How to disclose and understand rules, terms and conditions

-Most importantly, how to sell a trip of a lifetime to clients.

School Administrator 06/1999 – 11/2001

-Kept abreast of day to day operations of the school

-Enlisted New Students

-Coached Instructors

-Maintained and updated the curriculum

-Scheduled field trips and guest speakers

-Handled disciplinary issues and counseled students

06/1991 – 06/1999 Mercury Travel

Travel Agent

-Planned domestic and international trips for clients.

-Planned Group Travel up to 100 People

-Attended Seminars and Travel shows

-Solicited new customers at local functions

-Reached $1,000,000.00 in sales 2 consecutive years.

EDUCATION

05/1983 Klein Forest High School

04/2011 Villanova University Human Resource Management Certificate

01/2014 LoneStar College currently enrolled for AAS/Medical Specialty

LANGUAGES Bilingual in Spanish Speak, read, and write.

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