Customer Service Representative

Cynthia B. Daza

*** *. ******* **. *** #*** 520-***-****

Tucson, AZ 85705 *********@*******.***

HIGHLIGHTS

Associates Degree in Business

Proficient in MS Word, Excel, Outlook, PowerPoint

Bilingual in Spanish and English – speak, read, and write

Quick Learner, Excellent Communication Skills, Team Player, Able to Delegate

Functions well under pressure, able to multitask

Works well with diverse parties

Education

Degree – Associates in Business Aug. 2011 - Dec. 2012

Brookline College Tucson, AZ

GPA – 3.25

Focus: Accounting 1, Business Principals, Management, Business Communications, Microsoft Word, Database Design, Spreadsheet, Customer Service, Marketing, Critical Thinking

High School Diploma 2001

Tucson High Magnet School Tucson, AZ

Experience

Customer Service Representative Feb. 2013 – Oct. 2014

APAC, Customer Service INC.

Responsible for resolving questions, complaints and requests

Provide pricing and delivery information and processes orders

Record and verify names, addresses, purchases

Enter all data in computer

Shuttle Livery Driver Mar. 2012 – Oct. 2012

Sahuaro Shuttle

Responsible for care and maintenance of vehicle

Collect and remit cash to company

Schedule passenger pick up

Load and unload luggage

Provide excellent customer service

Domestic Home Manager, Thrift Store Manager 2005 - 2012

Home Sasabe, Son., Mex.

Responsible for budgeting, shopping, cleaning, organizing for family

Purchased inventory for store

Assisted customers with purchases

Cashier Jan. 2001 – Dec. 2001

Carl’s Jr. Tucson, AZ

Provide excellent customer service

Responsible for maintaining dining area, restrooms, and front counter area clean and stocked

Welcomed customers

Volunteer 2000 - 2002

Project YES - Angel Youth Center, Gospel Rescue Mission, Tucson, AZ

South Tucson Police

Lead committee for youth dances

Box and organize food and clothing

Tidy up and maintain organization of mission

Participated in neighborhood clean up

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