Customer Service Representative

Gregory A. Arriola

**** ******* ******, *****, *** York 10456 *************@*****.*** 347-***-****

EDUCATION:

Berkeley College New York, NY

Bachelor of Arts in Marketing Communications Current GPA: 3.3 Expected May 2018

PROFESSIONAL SKILLS

Trained in Anti-Money Laundering, Anti-Corrupt, Resiliency Awareness, Cyber Security Awareness, Antitrust Competition Law, ADA Awareness Certified First Aid and CPR

Highly Adept Written & Oral Communication Skills

Proficient in Photoshop, Illustrator, Microsoft Word, Excel, and PowerPoint

Fluent in Spanish

LEADERSHIP EXPERIENCE

Hurricane Sandy Volunteer at JPMorgan Battery Park Location Nov 2012

Boys and Girls Club Inspirational Speaker for young kids and teenagers Mar 2014

Community Service Mentor Lead on demonstrating professionalism for teenagers

Recruited a JPMorgan staff member

StreetWise Partners, Career Ventures Program New York, NY

NYSE Career Ventures Program Graduated: June 2015

Participate in a selective thirteen-week career development and mentoring program focused on improving professional competencies including networking, professional etiquette, job search skills and interview preparation, and MS Office proficiency.

PROFESSIONAL EXPERIENCE

JPMorgan Chase & Co New York, NY

Global Security Investigations Officer April 2014 – May 2015

Investigated disturbances and respond to alarms

Monitored and authorized entrance and departure of employees and visitors to avoid trespassing

Served as customer service representative for both clients and staff

Lead private clients to the private client floor

Responded to command center emergency calls within corporate sector security expectation

Executed emergency contingency plans for Juno blizzard through patrol, investigation and reporting work

Performed identification screening for 2015 Investor Day event to secure safety of executives and staff

Escorted high profile executives to remote locations during annual JPMorgan CEO Summit event

JPMorgan Private Banking New York, NY

Global Security Investigations Officer Dec 2010 – April 2014

Supervised Security Operations in Private Banking division to secure safety of staff and clients

Ensured entrance of private functions, patrol and maintained the records of all security incidents

Responsible for providing security services for residents and visitors

Responded to all emergency situations to secure safety of clients and staff

Performed identification verification and vehicle inspection on daily basis

Monitored digital security center to detect and react to suspicious vehicles and personnel

JPMorgan US Open Tennis Event Work at JPMorgan Hospitality, Chase Private Client Lounge, and JPMorgan Arthur Ashe Stadium Suites (Aug/Sept 2011-2013)

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