Project Manager

PROJECT MANAGEMENT PROFESSIONAL

A motivated and goal-driven Project Management and Quality Assurance Professional with 16+ years of IT Management and Consulting experience. Delivered QA Project Planning, Monitoring and Execution efforts involving up to 50 persons on a wide variety of projects for high profile private and public sector clients such as OTPP, HOOPP, SAP, McDonalds, The Globe & Mail and Workopolis. Offers an extensive information technology background with a lengthy list of technical skills and proficiencies. Superior communication and documentation abilities. Proven success as a Team Manager/Consultant (both in Canada and internationally). Easily adaptable to various industries with prior experience in web and new media. Exhibits hands-on technical leadership of teams while leading specific projects, implementing new processes and providing support and training to team members. A keen understanding of business needs, able to establish trust among key stakeholders.

Holds PMI-PMP, PMI-ACP, ITIL V3, CSQA and CTFL certifications.

AREAS OF EXPERTISE:

Project Planning and Coordination

Technical Leadership

Consensus Building

Key Stakeholder Engagement

Technical Writing / Documentation

Communication Skills

Software Development Lifecycle

Agile Methodology Transformation

Process Improvements

Risk Analysis

Hybrid Methodologies

Leading and Motivating Teams

TECHNICAL SKILLS

OS:

Windows 7, Mac, UNIX, iOS, Android

Tools:

MS Project, SharePoint 2013, HP ALM/UFT/QTP/LoadRunner, JMeter, Escenic, DynaTrace,

MS Test Manager 2010, Team Foundation Server 2010

Defect Tracking:

HP QC / HP ALM v11.5, JIRA, Bugzilla, Mingle

Web Technologies:

.Net, CRM, Java, JavaScript, Ajax, CSS 3, HTML5, Confluence, GitHub, IntelliJ IDEA 10.5.4, Putty, BeanStream, SAP Payment, WebLogic, MS Office 2010, SharePoint, Agile, Pluck, XML

Languages:

Groovy, C, VB Script, SQL, Python

RDBMS:

Oracle 10i, SQL, Cassandra

SELECTED PROFESSIONAL EXPERIENCE

Ontario Teachers’ Pension Plan (OTPP) - Toronto, ON

Service Delivery Process CoE Specialist Sept 2014 – June 2015

Helped identify, plan for and execute Center of Excellence Dept. tasks to deadline

Helped the SDP CoE team in overcoming interdepartmental hurdles during CoE implementation

Daily tracking of work completed and problem reports

Service Delivery Team Process representative for multiple simultaneous projects

Presented to teams during the Service Delivery Process CoE rollout

Responsible to help communicate the vision, mission and ensure alignment to the CoE implementation

Played strong role in getting multiple teams buy-in to new methodology

Worked to help define, document and communicate all Service Delivery artifacts, templates, processes, improvements

Ensures adherence to Service Delivery department processes, standards and Project Delivery Process Framework

Provided technical and process leadership in support of the Service Delivery CoE implementation

Created and executed Training documentation for the new Service Delivery CoE implementation

Trained the Leads and Analysts on the new Service Delivery framework, processes and artifact completion

Collected, compiled, analyzed and reported on KPI and Project Delivery Metric results

Served internal customers as Primary Tool Support Specialist for HP ALM 11.0, HP UFT / VSTS / TFS

Helped evolve and improve the Service Delivery methodology across multiple teams

Worked closely with the SDP CoE Manager to identify opportunities to drive continuous process improvement

RELEVANT PROFESSIONAL EXPERIENCE – CONTINUED

Teranet Inc. - Toronto, ON

Practice Lead – QA CoE Implementation Feb 2014 – May 2014

Collaborated with LOB Management to assess and measure performance and delivery of the software testing function

Provided technical leadership to multiple teams in support of the QA Center of Excellence implementation

Evolved and improve the test methodology (building on testing techniques, skills, policy and procedures)

Assessed and measured performance and delivery of the software testing teams function

Mentored QA teams and supported key decisions consistent with realistic time, cost and scope constraints

Identified, established and helped implement Quality Assurance standards across multiple project teams

Identified and helped implement Quality Assurance best practices

Worked closely with the Senior QA Manager to drive continuous process improvement

HOOPP (Healthcare of Ontario Pension Plan) – Toronto, ON

Quality Assurance Consultant Nov 2013 – Feb 2014

QA Analyst, IT Business Applications, responsible for QA tasks surrounding testing for .Net applications within the IT Business Applications Dept. employing a Waterfall methodology

Analysed and communicated impacts of specific requirement changes

Tracked work completed and any outstanding priority issues

Recommended QA process and standard improvements

Collaborated with Project Management, QA, Business Analysis and Development Teams

Softchoice Corporation – Toronto, ON

Senior Quality Assurance Analyst (Agile) – E-Commerce Website Redesign May 2013 – Oct 2013

Helped identify, plan for and execute QA tasks to sprint deadline

Discovered, Documented and Communicated high priority issues to the Development Team for resolution

Worked with the team leads to recommend QA / Dev procedural improvements

Responsible for creating and executing test cases against a .net e-commerce website redesign portal project

Helped educate Team Members in using an Agile SCRUM methodology

Managed and mentored a Quality Analyst (on an 11 person web team)

The Globe & Mail – Toronto, ON

Senior Quality Assurance Analyst (Agile) – Pay Wall Project – Agile SCRUM methodology Jan 2012 – Dec 2012

Primary QA Analyst on the 12 person Management Authentication Registration Subscription team on a pay wall project

Monitored progress of test case creation, execution and communicating issues to the project team and leadership

Worked with Scrum Master and Product Owner to identify user story scope and complexity (QA pov)

Provided estimates for tasks as identified during sprint planning sessions

Responsible to identify, communicate and help mitigate QA related risks

Responsible to ensure environment setup and configuration were correct per build (through Groovy automation scripts)

Provided oversight and guidance regarding Performance Testing (using JMeter)

Worked with the Project Team to identify, analyze and provide recommendations to resolve issues.

Communicated constructive feedback to Project Team both during and after sprint completion

Presented UAT Test Case walkthroughs to Product Owner and project team members

Worked with Beanstream & SAP vendor teams to ensure payment functionality quality requirements had been satisfied

Educated others on the usage of Agile SCRUM Methodology

Participated in the release of code into the Production Environment

Mentored and managed co-op students

Provided support to and interacted with Integration, Project Management, Operations, Mobile & Business Teams

*This was the most recent of many successful contract positions I completed at The Globe and Mail over a 10 year period

RELEVANT PROFESSIONAL EXPERIENCE – CONTINUED

Postmedia Network Inc. – Toronto, ON

QA Lead Aug 2009 – Jan 2012

Hired into a full-time permanent role to create the QA function in the organization through:

oDetermining proper QA processes, resources, artifact templates and standards for successful QA execution

oNegotiating with, managing and monitoring the efforts of 3rd party QA vendors under contract for the project(s)

oCreating and reviewing test cases, test strategy and plans – ensuring alignment to the project goals and objectives

oIdentifying, implementing and monitoring organizational standards for test execution

Member of the PMO Team and Waterfall to Agile Transition Teams

Participated in Project Definition meetings with the Business Owners

Identified QA resource timeline estimates & approximate costs

Responsible to identify & mitigate QA related project risk

Ensured QA Testing resource allocation for each project was sufficient

Determined defect documentation standards & status flow per environment

Reviewed candidate resumes and interviewed candidates for hire or contract for particular projects

Coordinated and directly participated in UAT testing with the Business Community

Project Administrator for Defect Tracking Tools (Bugzilla and JIRA)

Worked independently managing smaller projects, or when necessary, facilitating teams of up to 50 internal and external testers on simultaneously occurring web development projects

Working with the PMO and Business Analysts, helped define the standards and templates for requirements documentation

CanWest Digital Media – Toronto, ON

QA Consultant Oct 2008 – Dec 2008

Project Managed the testing efforts of 50 remote testers (Canada wide) to redesign ten online newspaper websites

Worked with various internal stakeholders to create the Test Strategy and Test Plan

Presented walkthroughs of the test related documentation to the project teams

Created and monitored adherence to the QA Project Plan – adjusting the strategy as necessary

Trained and Managed Business Users (without QA background), ensuring that they kept to the QA Project Plan

LEONARD COLLINS

7 Walmer Rd Apt #1109 • Toronto, ON • M5R 2W8 • 647-***-**** • *****************@*****.**

Brainhunter Canada Inc. – Toronto, ON

QA Manager Aug 2007 – June 2008

Established, trained and managed a QA team of 6 in India

Determined the correct tools and processes to complete goals in order to effectuate a transition of duties from an existing QA team in China to a new QA team in India

Managed and lead for ongoing simultaneous remote QA team efforts (from abroad via Skype, WebEx, NetMeeting, Yahoo Messenger, E-mail and daily activity reports)

Reported the Quality Situation per project to Brainhunter Project Services Management Team

Acted as consultant during the transition of the QA/Testing effort from China to India teams

Quality Consultant – QA Testing Maturity Assessment May 2007 – Aug 2007

Performed a Testing Maturity Assessment on a third party QA/Testing Team on behalf of Brainhunter Canada Inc.

Benchmarked and evaluated people, processes, tools, techniques & determined applicable QA standards for delivery

Identified issues and recommended solutions to Project Services Dept.

Delivered the Assessment Strategy, Questionnaires, and Final Assessment Report to Brainhunter Management

Created an action plan to ensure Brainhunter QA Testing Team had appropriate infrastructure to support delivery of products to the marketplace

Introduced QA processes and standard of deliverables by which new tools and teams interacted on the project level

Played a primary role in the implementation of the Action Plan

RELEVANT PROFESSIONAL EXPERIENCE – CONTINUED

ReportOnBusiness.com – Toronto, ON

Quality Consultant – ROB Website Redesign March 2007 – April 2007

Contracted as a Quality Consultant on the Business News Network website redesign project.

Created and executed functional and non-functional test cases against the newly redesigned website

HOOPP (Healthcare of Ontario Pension Plan) – Toronto, ON

Quality Analyst – Pension Audit & Remediation Integrated Solution Dec 2005 – Feb 2006 & Sept 2006 – Dec 2006

Interviewed internal stakeholders to identify, clarify, document and communicate product solution technical requirements

Helped create the WBS, sequence tasks, estimate against task execution and track QA resource execution

Functional and integration test case creation and execution against a Pension Plan Remediation Solution

Managed data originating from multiple legacy source dbs into a central database

SAP Canada – Toronto, ON

QA Team Lead – Allegiance Analytics v6.0 June 2006 – Sept 2006

Provided test case creation/execution against POS and database reporting systems for two simultaneous projects

Acted as the main liaison between International Development and QA teams

Canadian Tire Corp – Toronto, ON

Senior QA Specialist – Transportation Destination & Scanning Feb 2006 – April 2006

Analyzed Business Requirements for the purpose of test case creation and execution of a transportation and destination scanning wireless networking solution for tracking arrival/departure event times using the web and a handheld scanner

McDonalds Canada – Toronto, ON

Quality Consultant – McDonalds Restaurant Operations Improvement Project Nov 2004 – Aug 2005

Lone QA, working with a remote third party development group to test custom Palm Pilot software functionality

Verified the correct migration and storage of McDonalds data from palm pilot through intermediate servers and corporate oracle databases through to the reporting systems

EDUCATION & CERTIFICATIONS

PMP Certification – (PMI PMP Cert #1774832)

PMI-ACP Certification – (PMI-ACP Cert #1803361)

Agile Scrum Master Course - Berteig Consulting – (2011)

ITIL V3 Foundation Level Certification – (itSMF Canada License #100*******)

Fundamentals of Project Management (Ryerson University) Toronto, Ont.

Software Engineering Management Certified Professional - Learning Tree International (2003)

CSQA Certification – (QAI International Cert #31478)

CTFL Certification – (ISTQB – Cert# 3154590-40114CAN)

Creating Effective Use Cases Course (SQE International - 2003)

C Programming (Seneca College - 1994)

HP Test Management Tool Suite Training (2003 – HP QC / ALM, QTP, UFT, WinRunner, LoadRunner)

Electronics Engineering (CET) Honors Diploma – GPA: 3.8 – Seneca College (1993 – 1995)

INTERESTS & LANGUAGES

Digital Media

Guitarist

Bodybuilding / Weight Training

Scuba Diving - Master Scuba Diver Certified (PADI)

English – Native English Speaker (born and raised in Canada)

French – Written primarily and basic spoken

Thai – Spoken and not written

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