IT Operations manager/Director

Home: 845-***-****

Mobile: 845-***-****

GERARD DOHERTY, MCSE, CNE ****@*************.***

** ****** ******, ******, ** 10950

IT DIRECTOR

Highly accomplished IT Leader specializes in using IT business technologies to fulfill and enhance business plan in variety of industries, including Entertainment, Automotive Human Resources, Finance and Manufacturing. Effective leadership skills offer significant problem-solving capacity in difficult situations. Entrepreneurial approach uses cost-effective strategies for in-house and outsourced assets to develop, grow and market small business. Expert cost cutter and revenue maximizer with strong financial background and expertise in accounting systems works well with existing management teams. Experienced with Sarbanes-Oxley audits, Project Management and e-Discovery. Uses new technologies to grow Web space.

Conventional IT skills include:

Networking Servers Databases

Telecomm E-mail Messaging

Remote Connectivity Backup and Recovery Disaster Recovery

Legal Compliance Programming Financial Reporting

Audit Compliance Project Management System Integration

CAREER ACCOMPLISHMENTS

Subaru Distributors Corp

Implemented offsite cloud based backup solution

Improved user support matrix

Upgraded existing file servers to virtualization platform

Led evaluation of BI Products and implementation of I dashboards software for BI Project

Introduced project management methodologies for IT Implementations

Upgraded Phone system and internet connectivity upgraded old Disaster Plan

Analyzed and redesigned system managemt of outside company’s application in terms of how they affected SDC users.

Ryko Corporation

Stepped up completion of monthly close to six days instead of three months by increasing efficiency of company reporting systems and delivery of financial information.

Decreased cost of monthly outsourcing about 40%.

Implemented remote support solution to 100 users companywide including three branch offices and the UK office.

Optimized IT support to branch offices by upgrading company networks and centralizing IT functions to minimize reliance on external vendors.

Analyzed telecommunication infrastructure and reduced infrastructure costs about 20% by eliminating unnecessary T1, DSL and other telecommunication services.

Coordinated all aspects of system integration with Ryko parent company after recent acquisition.

Ensured that all necessary databases and programs in departments company-wide will be migrated successfully to parent company systems.

Managed multiple projects to ensure that Ryko's finance, infrastructure and were successfully integrated Web portal .with WMG's systems.

Profile Records

Managed company Web presence by analyzing and reporting to senior management on Web site performance, technical design and methodologies.

Prepared and coordinated full upgrade path from legacy system to Visual Fox Pro-based system. Sale of company prevented completion of upgrade.

PROFESSIONAL EXPERIENCE

IT Operations Manager February 2012 to May 2015

SUBARU DISTRIBUTORS CORP

Managed and coordinated operations activities of the IT Department.

Responsible for implementation, integration, installation and operation of Information Systems for the organization.

Responsible for all day-to-day operations of IT Department.

Achieved IT operational objectives by maintating current systems, evaluating, recommending, testing and installing new technology.

Determined IT operations and service requirements.

Provided information to senior management by analyzing data and trends in new technologies.

Developed and implemented documentation for core processes.

Accomplished IT Human Resource operation objectives by recruiting, selecting, orientating, mentoring and discipline employees, communicating job expectations, enforcing policies and procedures.

Prepared and completed action plans.

Coordinated and evaluated vendor contracts, monitored contract revisions and negotiated new contract SLAs and TOS.

Managed BI Team.

Project Management.

Director of IT April 2004 to August 2009

RYKO CORPORATION (Subsidiary of Warner Music Group), New York, NY

Analyzed, assessed, recommended, gained approval and implemented plans to fulfill computer and telephone system capacity, equipment, peripheral and maintenance needs.

Ensured accuracy of data, security and legal and regulatory compliance by implementing and monitoring IT policies and controls.

Managed all product and services contracts with consultants, technical staff and vendors.

Managed all technical support to end users by selecting, procuring, using and maintaining software, systems programs and hardware.

Coordinated, developed and maintained company financial systems and customer reporting. (Great Plains software, Crystal Reports and SQL).

Provided access to and support of Great Plains software for local and branch offices (Citrix).

Developed, tested and updated disaster recovery plans.

Investigated new technology for planning and potential implementation.

Managed and supervised IT staff: interviewing, hiring and training employees; assigning, planning and directing workflow; appraising performance.

Supervised Web sites and intranet development and procedures.

Managed and coordinated all integration projects with WMG.

MIS Director August 1995 to January 2001

PROFILE RECORDS, New York, NY

Managed all aspects of customized royalties and accounting system.

Programmed system upgrades to ensure Year 2000 compatibility.

Ensured data integrity by designing and coordinating all data access to accounting system.

Created quarterly and annual financial statements and royalties reports with CFO and CPAs.

Installed, maintained, repaired and upgraded multi-server Novell network WAN/LAN and company hardware including Novell servers, workstations, hubs and routers.

Researched and recommended all computer hardware and software purchases.

Maintained inventory of company computer, fax and telephone systems.

Designed, implemented and ensured compliance with computer security policy.

Managed all external vendor contacts and external consultants.

Communicated with legal department on all IT issues affecting company liability.

Managed all aspects of company Internet presence, including coordinating contract Web site designers.

Resolved all problems relating to hosting, domain registration and company internet policy.

COMPUTER SKILLS

Software: Great Plains, FoxPro, Citrix, Crystal Reports, Microsoft Project 2007/2010, Microsoft Project Professional 2010, Microsoft Project 2007/2010 Server, Microsoft Silverlight, Microsoft Sharepoint.

Operating Systems: Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000-Windows 2012, Windows NT, UNIX, Linux.

Programming Languages: Perl, HTML, PHP, SQL, Dreamweaver, and Adobe Flash.

Application Support: ACT, Counterpoint, Citrix applications, GoToMyPC, Logmein, PC Anywhere, Great Plains, Accountmate, Accounting Programs, Microsoft Excel (macros, pivot tables, vlookup, VBA) and other Microsoft Suite Applications (Word, PowerPoint, Outlook, Access). MS Reporting services, Crystal Reports

Databases: SQL, FoxPro, Dbase, Filemaker Pro, Access, SQL Server (versions 2000, 2005, 2008 2010), SQL, Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Oracle.

Networking: Windows Server (versions 2000, 2003, 2008), Windows NT, Exchange Citrix, Cisco hardware, Novell, VMware, Hyper-V Server. SonicWALL,

Red Condor (Edgwave), MDM

Hardware: Servers, Workstations, Hubs, Routers, Switches, Backup Systems, Laptops.

Telecomm: Toshiba Strata Digital Phone System/IP Hybrid Blackberries, Cell Phones, Mobile Devices.

Project Management: Upgrading Ryko's infrastructure (Servers, Operating Systems, and Telephone Systems) to allow company to deal with 25% growth.

Integrating Ryko's infrastructure and Web Portal with WMG and ADA.

Merging Ryko's financial system (Great Plains) with WMG's Oracle-based system.

Digital Media Quicktime Pro, Windows Media encoder, Roxio, Adobe Production Premium Suite, Sony Vegas Pro, Corel Creative Video Studio, Windows Movie Maker.

EDUCATION

Bachelor of Science, UNIVERSITY OF EDINBURGH, Scotland, UK

CERTIFICATIONS

MCSE (Microsoft Certified Sysytems Engineer)

MCP (Microsoft Certified Professional)

CNA (Certified Novell Administrator

CNE (Certified Novell Engineer)

INDUSTRY EXPERIENCE

Entertainment Industry

Media Industry

Automotive Industry

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