Customer Service Project Manager
Resume:
Bao Man (Ada) Liu
********@*******.***
EDUCATION
University of British Columbia
Bachelor of Applied Science
Sep, 2010 – Present
Chad Bennington Memorial Scholarship in Chemical and Biological Engineering, May 2015
Stuart D Cavers Memorial Scholarship, Nov 2014
Trek Excellence Scholarship Award, Aug 2013
WORK EXPERIENCE
Optima Manufacturing Inc. (Calgary)
Quality Assurance Assistant
Apr, 2013 – Aug, 2013
Assisted QA team with data entry, equipment calibration and PDF documentation during regular audits
Aided QC team with part inspections using apparatus such as coordinate-measuring machine (CMM), optical comparator as well as various gauges
Managed part inspection reports and data with high accuracy using Excel by generating and editing existing report templates
TestAmerica Laboratories, Inc. (Alaska & California) Customer Service/Sample Control Technician
Aug, 2012 – Nov, 2012
Assisted the project manager daily with data entry, managing and filing all necessary paperwork for each project in appropriate formats
Managed up to 100 client samples a day by logging in and subcontracting appreciate samples
Provided excellent customer service as a receptionist by building a strong relationship with clients in-person, over the phone and through emails
Lab Technician May, 2012 – Jul, 2012
Assist the Sample Control Technician with day to day activities when available
Carried out professional analytical experiments including gas chromatography on both solid and liquid environmental samples by following Standard Operation Procedures (SOPs) created by laboratory
Organized effective testing agendas to allow fast turnaround times (<12hours) as requested by clients
Performed and kept track of regular maintenance and calibrations with data on GC systems, micropipettes, oven and electronic scales with the QA manager to meet quality assurance requirements UBC Access and Diversity
Notetaker
Jan, 2011 – Apr, 2011
Assisted four students with note taking from two courses and delivered clear, organized notes daily
100% positive feedback from student clients throughout the semester EXTRACURRICULAR ACTIVITIES
UBC WiSE (Women in Science and Engineering) Conference Sponsorship and Budgeting Chair
Jan, 2013 – Mar, 2013
Attended weekly meetings to report progresses and to plan new strategies to improve the conference
Contacted prospective sponsors to negotiate sponsorship for the event
Secured $2200 in sponsorship for the event from different organizations on campus UBC Learning Exchange TREK Program
After-School-Program Assistant
Sep, 2010 – Dec, 2010
Assisted elementary teachers in guiding children aged 8 to 12 around Vancouver in Architect Adventures Club Junior Achievement (Calgary)
Vice President of IT; Board of Director
Oct, 2008 – Mar, 2010
Developed different start-up companies with a group of students
Wrote professional business plans/reports during beginning and end of term
Attended weekly meetings and improved production rates by working closely with production department
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