Manager Management

Andy Henderson

**** ***** ** ** **** Creek, WA **012

425-***-**** acrb4p@r.postjobfree.com

http://www.linkedin.com/pub/3/898/22

Summary

Operations/Program Manager with proven experience, deep business acumen, and the desire to drive high-impact quality, productivity, and workforce development initiatives for a Washington-based organization.

10+ years experience in a variety of cross-functional management positions

Managerial finance expert (both in P&L and budgeting)

Specific expertise in operations, logistics, inventory control, and supply chain management

Experience leading highly successful organizational development and growth/capacity planning projects

Turnaround specialist with background in merger/acquisition due diligence, planning, and integration

Strong complementary experience in business development and product management

Quality system (ISO 9000), TQM, Lean, EVM, 5S

Professional Experience

Volant Aerospace, Burlington, WA 2013-Present

Senior Program Manager

Responsible for managing aircraft cabin modification programs from sales handoff, through design, production, delivery and installation.

B/E Aerospace-Flight Structures, Marysville, WA 2012-2013 Program Administrator

Provides program control support to program management staff to facilitate successful completion of program objectives. Reduces the team leaders’s workload, allowing the team leader of large, complex programs to concentrate their time and effort on higher-level tasks.

Heath Tecna Inc., Bellingham, Washington 2008-2012 Part of Zodiac Aerospace, Heath Tecna is a leading supplier of aircraft interiors. Specializing in OEM or retrofit, to complete custom design, HT’s suite of products and services can meet any aircraft customer’s needs. Integration Program Manager

Responsible for managing aircraft interior programs from sales handoff, through engineering design, production, delivery, installation and FAA certification. Served as the Primary point of contact with the customer.

Led the BFE Programs for the Airbus A380 (for Qantas and Korean Airlines).

Managed retrofit programs for Qantas, Asiana and Austrian Airlines.

Managed OEM programs for Boeing IDS

Successfully turned around the production and delivery schedule for Qantas Airlines (a multi-year program).

Drove continual improvement in the program, which reduced rework by 98% and achieved profit margin targets by the second aircraft.

Diebold Election Systems, Inc., Everett, Washington 2003-2007 With offices strategically located throughout North America, Diebold Election Systems (a subsidiary of Diebold Inc.) is the nation’s largest provider of election products and services. Division Manager

Managed all departments of the Election Services Division including IT/Software Development, Manufacturing Operations, Product Management and Finance.

Led a successful turnaround of the division by improving employee relations and service/product quality.

Eliminated $1,000,000 of fixed cost through material cost reductions and restructuring.

Brought to market a revolutionary absentee ballot envelope scanning product. Andy Henderson: 425-***-**** Résumé, Page 2

Successfully integrated the division (a recent acquisition) into the existing corporate structure by implementing the Diebold Business Improvement System.

Delivered three successive years of record revenue and profit for the Division.

Implemented a $5 million capital reinvestment for new production equipment. Federal Reserve Bank of San Francisco, Seattle, Washington 2001-2003 12th District Bank in the Federal Reserve System, the fiscal agent for the US Government. The Federal Reserve System is responsible for monetary policy, economic research and distribution of US currency. Project Analyst

Project Management for the Seattle Office, Cash Services Department. Responsible for supply chain management, budgeting, business continuity and operations supervision.

Implemented a new remote coin terminal in Seattle with Brinks Inc.

Member of the 12th District Coin Management Team. Coinstar Inc., Bellevue, Washington 2000-2001

Headquartered in Bellevue, Coinstar owns and operates an international network of consumer coin counting machines that allows customers to turn their spare change back into cash. Program Manager

Due diligence and infrastructure development for new and existing markets to support a nationwide network of consumer coin counting machines. Responsible for developing long range strategic plans for coin processing, transportation and alternative hardware service.

Conceived/implemented new modeling that allowed expansion to Alaska and other rural markets.

Decreased our transportation fleet expense by 25%.

Implemented a mobile vehicle advertising program for our internal and third party fleets that provided a potential $250k annual revenue stream.

Created a new market analysis process that predicted our market viability to within a 5% margin of error. Diebold Inc., Seattle, Washington 1994-2000

With offices worldwide, Diebold is the world’s leading provider of banking and security equipment. Diebold has more than 14,000 associates worldwide and was founded in 1859. Logistics Manager

Service management and logistics for an $8 million electronic field service organization, supplying electronic transaction equipment to the financial services industry.

Increased revenues by over 20% per year for the last five years.

Decreased expenses by 15% over the last five years.

Awarded Diebold Service Team of the Year three out of the last five years.

Implemented Self-Directed Work Teams throughout the Pacific Northwest.

Designed and implemented a new uptime measurement of “Fill Rate” on a national scale.

Achieved ISO 9000 certification.

Ballard Computer Inc., Seattle, Washington 1991-1994 With locations in Seattle, Kirkland, Mt. Vernon, and Tacoma, Ballard Computer was a leading retailer of computer hardware and software.

Inventory Manager

Responsible for inventory integrity and system development for this Seattle-based chain of computer superstores. Responsibility for the tracking and accuracy of $12 million in inventory, supervision of inventory control staff and implementation of company directives.

Complete design and implementation of custom bar-coded inventory control system for handheld scanners, resulting in an increase of accuracy of 50% and labor savings of 75%.

Creation of an on-line intra company transfer system that tracked all the phases of inventory movement in a perpetual inventory environment.

Andy Henderson: 425-***-**** Résumé, Page 3

Implementation of “Database Centered Procedures” process that reduced company wide inventory errors to less the 3%.

Education & Training

Seattle University, Seattle, Washington

Bachelor of Arts

President's List, Dean's List

Dale Carnegie Course, 1997

American Management Association Courses

Diebold Business Improvement System

Contact this candidate