Quality Manager

SAEID TAVAZOEI

Laguna Niguel, CA *****

Cell: 949-***-****

************@*****.***

QUALITY MANAGEMENT / SYSTEMS ENGINEERING / INDUSTRIAL ENGINEERING PROJECT PLANNING & COORDINATION

Flexible and participative manager with 9+ years of quality and operations management experience directing quality control and quality assurance departments. Strategic planner who efficiently conduct quality requirements to meet customer needs and deliver high quality services. Cost-conscious and analytical with history of success optimizing quality and operational processes in organization, manufacturing and construction environments. Increase quality, productivity, and profitability through keen data analysis, auditing and process optimization; significantly improve quality and ensure product or service fit for purpose and meets both external and internal requirements. Proficient in ISO 9001 and other versions implementation, maintaining, auditing, and problem-solving.

Project and product planner with application of systems engineering, validation and verification to meet project specifications and reduce errors and re-work. Excel at completing projects accurately, on time, within budget and according to the specified quality.

Key Skills & Areas of Expertise

PROFESSIONAL EXPERIENCE

SPCP, INC. - Orange, California http://www.thecarpetpros.com/home.php

QUALITY ASSURANCE MANAGER / QUALITY MANAGER ( 02/2011- 04/03/15), Salary: 60K

Challenged with lack of quality management system, high number of rework, increasing service quality, absence of validation and verification method, insufficient corrective and preventive action, company efficiency and productivity, improving process flow, and reducing costs while maintaining current service for large service firm with average 400 daily orders.

Designed and implemented QMS (Quality management system) to meet company’s need and policy, auditing and analyzing, evaluate and derive the operational processes through systems engineering techniques to ensure organization meets its quality goals and requirements. Analyze and re-engineer service layout, designing and implementing efficiency and quality improvement projects across service lines. Collaborate with administrative team to establish viable support of safety standards and company’s policy. Provide ongoing service support and troubleshooting.

Selected Contributions:

Collaborated with senior management on Business Process Reengineering (BPR) efforts, gaining 23% increase in customer satisfaction and quality of service.

Established first preventive chargeback schedule, ensuring optimal performance without costly redo and rework.

Created and implemented efficiency enhancements plan to generate more than 10% improvement through associated cost reduction.

Significantly reduced cost and error through validation and verification and Systems Engineering application.

Remarkably increased the quality of service through technical performance measuring (TPM).

Significantly reduced rework, controlled critical parameters, and increased process efficiency through SPC tools and control charts.

Implemented ISO 9001 requirements to increase supervision and control throughout the entire of system and order processing.

Design, managed and supervised the internal improvement projects.

Supervised commercial and construction projects in terms of quality management, validation and verification, and on-site inspection and auditing.

IDC CONSULTING ENGINEERS, INC- Anaheim, California http://idcconsultant.com/main.html?src=%2Findex2.html

QUALITY MANAGER & PROJECT COORDINATOR (01/2009 to 07/2010)

Developed vendor management, submittal management and quality management to ensure the quality of deliverables and conducting based on project specifications. Created validation and verification methods to ensure meeting client’s requirements within the project life cycle. Created dynamic calculation and re-calculation model for construction projects to reduce time and errors caused via change of orders. Applied systems engineering to reduce overall project cost and prevention of project time & cost overrun.

Selected Contributions:

Managed the quality and project specifications through the entire life cycle and ensure project meeting its requirements, quality and specifications.

Managed on-site construction projects consistency.

Collaborated with project managers to design and develop proper WBS and tasks link to benefit company with high slack time.

Developed and managed change of log.

Increased the profit by reducing error and rework through systems engineering application.

Supported the project management team cross functionally by analysing project qualifications, progress report and adjusting the resources to prevent project exceed its time and budget.

Prepared progress report weekly and monthly for clients.

On-site inspection.

PARS-SANAAT, CO. Tehran, Iran http://parssanaat.com/index.php

Project QUALITY MANAGER/ QUALITY ASSURANCE MANAGER ( 07/2005 to 08/2008)

Managed and supervised quality assurance (QA) and project quality management (PQM) departments in material handling manufacturing-construction company. Defined, measured, analyzed, improved and controlled the entire of quality system based on ISO 9001, company’s policy and procedures. Conducted root cause analyses to define and detect critical & costly issues and determine proper preventive action to eliminate recurrence. System and departments auditing based on company procedures, ISO 9001 and ISO TS 29001 to ensure requirements are satisfied. Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost of production. Monitored and analyzed workflow, procedures, line activities, and identify and resolve bottlenecks to maximizing company efficiency. Created cost models to support customer proposals and cost reduction from recalculation and scope changes.

Selected Contributions:

Managed combined Construction-Manufacturing projects through the entire project life cycle.

Supervised team of 9 of professionals.

Significantly improved the system functionality and work flow through leading and implementation ISO 9001 and ISO TS 2900.

Developed qualification and validation process and executed IQ, OQ, and PQ validation protocols.

Applied statistical process control (SPC) to evaluate the entire manufacturing process and design and determine the efficiency plan.

Measured all the system inputs and outputs to derive the company’s big picture and determine the quality points and measurable parameters.

Applied six-sigma tools and technique to control the defects arising in various processes and effort producing an efficiency of 99.9997%.

Oversee quality control department and quality of manufactured projects.

Conducted root cause analysis on manufacturing drawbacks to increase productivity and reduce rework.

Developed an integrated project management system to organize the project documents such as Submittals, RFI, Change order, Field clarification.

Implemented and maintained the Quality Control Program to ensure all work is performed in accordance with the plans, specifications and the approved Quality Control Plan.

Implemented and enforced the Safety and Health Program in accordance with company’s policy and safety regulations.

Created and developed project procedures to reduce the design and manufacturing cycle time which increased the profit 14%.

Increased the quality of production through developing quality control system to reduce defects and cost of manufacturing.

Outstanding reduction of rework and cost of manufacturing through controlling critical parameters, application of SPC and control charts.

Havasaz, INC Tehran, Iran http://www.havasaz.com/English/default.aspx

QUALITY ENGINEER & ROOT CAUSE ANALYSIS ( 01/2004 to 06/2005 )

Analyzed quality data and prepare improvement plan to increase efficiency and quality in the second largest designing and manufacturing HVAC company. Evaluated the procedures and production lines and derived the flow and production map.

Mapped the entire production line to define the quality control check point which result 9% reduction on human error and manufacturing process.

Analyzed production line and reduced production defects through SPC toll and control charts.

Significantly reduction on manufacturing cost through system analysis, corrective and preventive actions.

M.S: MS., ENGINEERING MANAGEMENT

California State University, Long Beach, CA 2011- 2014

Thesis: Application of Systems Engineering In Service Providers

B.S: INDUSTRIAL ENGINEERING

Qazvin Azad University, Qazvin, Iran 2000-2005

Final Project: SPC (Statistical Process Control) in Automobile Manufacturing Company

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