Customer Service Management
Resume:
Michael Hamel
Fitchburg, MA *****
SUMMARY: Experienced in supply chain operations, encompassing production, manufacturing along with external and internal purchasing or sub contracting in support of business operations.
Responsible for the procurement and planning of various materials, equipment and supplies required for new and existing product support. Partner with R&D and commodity managers to facilitate early involvement of strategic suppliers during development process.
Strategic Purchasing & Planning
Project Management & Process Improvement
Negotiating Savings & Reducing Costs
Fleet Coordinator
Organized & Efficient
Work independently or Team Base
PROFESSIONAL EXPERIENCE
WORLDWIDE TECHSERVICES, Tewksbury, MA (2013-Current)
Global Purchasing Agent
Responsible for supporting all of the purchasing and supplier management activities for the organization. Insure that business expends as little as possible for the materials and equipment that the business utilizes to generate as large a profit as possible. Also take into consideration the quality of supplies and equipment that are to be bought as low quality materials can lead to inferior product and service.
Create bid proposals and negotiate contracts within budgetary limitations and scope of authority. Determine method of procurement such as direct purchase or bid.
Ensure the effective use of company funds in the procurement of goods and services. Effectively manage company’s procurements and ensure on time delivery of company purchases.
Manage supplier relationships and have responsibility for problem resolution. Identify and validate cost saving opportunities from existing suppliers and available data, including possible methods to harvest savings.
Work as part of a cross functional team in the development of process and procedures for suppler selection, contributing to the development of procurement practices and procedures.
Analyze purchase requisition requests, review each item requirements, and investigate sources of supply. Prepare information required to process and issue purchase orders.
Maintain manual and computerized procurement records, such as items or services purchased, cost, delivery, product quality and performance. Analyze invoices for payment, keep track of all records of every business deal and provide precise and correct reports to management.
Fleet Coordinator
Responsible for 4 strategically located hurricane vans and 280 stocked/same business day vans used to carry people and parts to the clients locations. These vehicles require special care and maintenance to make sure our drivers are safe and on time.
Track and maintain fleet inventory, always aware of vehicles location, drivers and mechanical condition. Insure all vehicles have current registration, inspected, fully insured and operable at all times.
Provide training to new technicians on the fleet vehicles requirements. Locate closest vehicle for new tech assignment and work any transporting that might be necessary.
Issue all gas cards, replace and maintain as necessary. Run and monitor fuel usage report to insure no illegitimate activities are taking place.
Assist in the investigation and documentation of all vehicle related incidents. Ensure that all incidents are reported to providers and that proper notification procedures are followed.
Create and analyze reports that efficiently manage the fleet and identify areas of potential abuse, fraud and potential savings.
Run all financial reporting as needed separating renting, fuel, repair, operating expenses and miscellaneous expenses. Create adhoc reports as needed for any investigation concerns.
BOSE CORPORATION Framingham, MA (2012– 2013)
Global Supply Planner
Responsible for the planning and coordinating product supply activities globally for Bose professional series speaker products. Role required a combination of detailed modeling of supply scenarios, coordination and communication across a variety of functions and the ability to develop solutions that balance multiple business objectives.
Lead and coordinate activities within global operations to ensure uninterrupted finished goods supply for demand. Includes planned, unplanned demand, known and unknown exceptions.
Accountable for evaluating backordered and critical inventory situations and taking corrective actions to resolve immediate and potential future reoccurrence.
Responsible for inventory management, accountable for achieving inventory metric dollars and days on hand as well as planning, reviewing and managing finish goods sku inventory levels.
Participate in new product launch teams for the timely implementation of new products. Lead logistics execution teams during final phase of launch to ensure product availability meets customer demand. Responsible for slow moving and obsolete inventory and take appropriate action to discontinue/disposition inventory in support of business goals.
Provide analyses and solutions for improving supply continuity and reducing cost, while achieving company objectives for customer service, inventory and gross profit.
. Regularly review network capacity requirements and capabilities to ensure distribution sites can meet customer demands. Establish strong collaboration with vendors, demand planners and logistics to drive continuous improvement from supply perspective.
HEWLETT-PACKARD CORPORATION, Andover, MA (2005 – 2011)
New Product Introduction Buyer Planner
Member of the new product development team representing global manufacturing. Responsible for conceptualizing ideas and having the follow through capabilities to see they mature. Develop bill of materials and manufacturing execution plan. Manage the products lifecycle from inception and design to prototype and full scale manufacturing.
Analyze output of material requirement plan (MRP). Purchase goods and services and consider all sources of inventory availability to ensure an adequate supply of material to support the company’s objectives.
Execute the materials requirement plan to ensure a steady flow of material to support manufacturing while driving continuing to minimize the asset investment while maximizing material availability to meet manufacturing plans on time.
Create and analyze purchase requisitions, review each item for quantity specifications and delivery requirements. Develop and investigate sources of supply, issue request for quotation when applicable. Develop alternate sources if commodity is unavailable.
Advise management of competitive situations, alternative supply sources, price increase and supply demand situations. Keep production control informed of lead-time requirements required for commodities assigned and any change in lead-time as they occur.
Ensure the effective use of company funds in the procurement of commodities and services. Effectively manage company assets to ensure on time delivery of material. Exercise prudence and good judgment in securing the best possible value for the funds expended.
Serve as material and purchasing representative for operations working with engineering/technology during the development of new products with total support of lean manufacturing methods.
EDUCATION
Mount Wachusett Community College Gardner, MA
Certification Negotiation Skills, basic and advance Compaq Computer
T.Q.M. total Quality Management Compaq Computer
Purchasing, Introduction and advance Hewlett-Packard
SAP Master Data Certification Hewlett-Packard
SAP-APO Bose Corporation
E.R.P. Experience and Lean Manufacturing Experience Hewlett-Packard
APICS Previous Certification Digital Equipment
ISO Process Owner Hewlett-Packard
5S Course Completion Bose Corporation
Contact this candidate