Customer Service Microsoft Office

Brenda S. Brownlow

M: 706-***-**** **** Old Summerville Rd

******@*********.*** Rome, GA 30165

Summary of Qualifications:

Skilled in all aspects of accounting to include accounts payable, accounts receivable, bookkeeping, payroll, tax preparations, month and year end closings and audits.

Energetic, dependable, personable, motivated, and a fast-learner

Strong written and verbal communication skills

Fosters relationships and provides excellent customer service

Organized, self-reliant and an excellent multi-tasker

Extremely proficient in database management, Microsoft office suite, QuickBooks, and other web-based programs

Experience:

Accounting/ Office Management Garner Brothers Construction 02/1986- Present

Accounting

Over the course of 29+ years, developed and implemented programs to the accounting and human resources departments to include: Accounts receivable, payables, bank reconciliations, financial statements, payroll-including month, quarter and year-end tax reporting, as well as insurance certifications, job costing and labor distribution.

Maintained and thorough understanding of current government regulations, policies and procedures, tax laws, information systems, and the practices of business affiliates.

Handled all billing disputes while fostering and maintaining productive working relationships.

Solely responsible for monthly A/R reporting and the preparations for certified yearly audits for CPA Firm, audits for Workers' Compensation, and all General Liability audits.

Office Management

Managed correspondence to include photocopying, filing, outbound mailing, opening, sorting and distribution

Prepared and modified documents including correspondence, reports, drafts, memos and emails

Answered, screened and transferred inbound phone calls

Prepared agendas, coordinated meetings, and maintained scheduling for President and Vice President

Merchandised and provided analysis and ordering of inventory in order to ensure that supply costs remained within budgetary allowances

Successfully managed multiple projects and duties simultaneously while maintaining acute attention to detail and thoroughness in a timely fashion

Managed the upkeep of the facility to include hiring and firing of cleaning services.

Customer Service

Developed long-term relationships with customers and vendors which increased repeat business

Maintained a professional demeanor and positive attitude in order to ensure enjoyable and memorable experiences

Skillful at managing all customer discrepancies tactfully ensuring that the customer leaves satisfied and with all issues resolved

Office and Accounting Assistant K-Mart Corporation

06/81-02/84

Reconciliation of all banks and total receivables in cash office, time sheets and payroll processing.

Tracked sales of merchandise from the floor

Assistant Store Manager Zayre Store

01/78-04/81

Third Key- Responsibilities included but were not limited to: job recruitment for my area, weekly personnel schedules, payroll budgeting, merchandise presentation, reordering of merchandise, sales preparation, freight management and overall customer satisfaction.

Education

General Studies/Accounting/Computer Programming

Coosa Valley Technical College 02/1978

High School

Cave Spring School 05/1976

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