Sales, Project & Property Management, Renovations, Customer Service

Diana M. Mitchell

***, **** ****** ***** **, Calgary, AB, T3A-3H1

Phone: 403-***-****

E-mail: *****.*.********@*****.***

Statement

Dedicated, loyal and driven by pride. Sales, administration and management individual with a demonstrated achievement in all phases of customer sales and service. Excellent record of bottom line “Profitable” results and a “Customer for Life”

philosophy.

Career Positions & Skills

Sales

Business Development - Outside & Inside Business to Business (B2B) & Business to Customer Sales (B2C) (Manufacturer / Dealer / Developer / Retail Customers).

Sales & Design Professional (Residential - Renovations and New Home Construction). Specializing in Kitchens / Bathrooms and complete Interior Renovations. Keen eye and experience for detail, quality work and products. The main goal is a profitable project completion and a thankful happy customer.

Residential Home / Condo Sales Management and Customer Service (Developer).

Customer Service Representative - Property Rentals & Leasing.

General Skills

Experienced in Project Management, Sales, Customer Service, Administration, Coordination, Scheduling and Property Management.

Procurement and management of Interior and Exterior Contractors / Sub-Trades / Suppliers / Maintenance Service / Warranty Programs.

Residential Renovations, New Home Construction, Design & Space Planning, Estimating & Budgeting.

Working knowledge of MS Office, Word, Excel Spreadsheets, Internet, E-mail and 20/20 AutoCAD Design Programs.

Management

Project Manager (Residential - Renovations and New Home Construction). Responsibilities include working with the Customer / Suppliers / Contractors / Sub-Trades and Service Technicians throughout the complete construction project.

Property Manager (Apartment - Condominium Conversion / Interior Renovations / Maintenance Scheduling and Tenant Rentals / Leasing).

Branch Manager (Sales / Operations / Administration / Installations).

Sales Manager (Sales / Administration / Operations).

Work Experience

MOST Canada Group of Companies 2005 - 2014

Marda Group Developments Ltd.

Most Development Ltd.

Most Construction (Canada) Ltd.

Calgary, AB

Project Manager (Condo Conversion & Renovations) & Property Manager (Rentals & Leasing) - Marda Group Dev. Ltd.

Manage and oversee all operations.

NOTE: Marda Group is a “three-element” company”.

- The first element was to purchase apartment buildings for the purpose of condominium conversion.

- The second element was to manage the rental tenants who lived in the apartments throughout the condominium conversion process. This involved tenant move-in / move-out, inspections, maintenance service request coordination and approval of supplier / sub-trade invoices. Also responsible for advertising, rental inquiries, booking appointments to show properties, rental applications, leasing agreements and collecting rents. Required to be on call 24 hours a day - 7 days a week for emergency services that may be required by the rental tenants.

- The third element was to renovate and upgrade the individual condos and market them for sale. This included re-design of the kitchen area (knock-down walls etc electrical and plumbing upgrades, new kitchen and bath cabinetry, countertops and appliances / fixtures. Overall renovation of the suites including new flooring, paint and window drapes/blinds.

5 condo buildings completed including suite renovations, roof repairs, boiler/hot-water tank replacement, common area suite door and flooring upgrades, window replacement, exterior doors, facade and balcony upgrades, landscaping, fencing and paving.

Project Manager (New Construction) - Most Development Ltd.

Responsible to manage and oversee all operations including the National Home Warranty Program.

Projects included the construction and completion of a 32 new home development in Strathmore, AB and two multi-million dollar custom-built high-end homes on acreages near Priddis, AB. (One was featured in the Dream Homes of Canada Magazine).

Independent Contractor 2003 - 2004

House Smart Renovations - Lower Mainland, BC

Project Manager - Residential Renovation Sales, Design & Construction Manager (Single Family Homes and Condos)

First point of contact for Interior Renovation Projects, specializing in Kitchens and Bathrooms.

Overall, I was responsible for all aspects of the renovation sale such as:

Meeting with the customer and identify their needs, wants and budget.

Design concept and estimating the budget.

Formal design and budget presentation.

Signing of the sales contract, collecting deposits / progress payments / final payment.

Final measurements and construction plans.

Selecting and ordering of all suppliers materials and products (Cabinets, Hardware, Countertops, Appliances, Flooring, Tile, Glass, Plumbing Fixtures, Lighting, Fireplace, Doors, Windows, etc...or whatever else is required in the scope of work).

Selecting and securing all sub-trades (Construction Waste Bins, Demolition, Carpentry (framing and finishing), Plumbing (rough-in and final), Electrical (rough-in and final), HVAC, Insulation-Vapor Barrier, Drywall-Tape-Mud-Sand, Painting, Clean-up, etc...

Setting up the construction schedule, managing the suppliers, sub-trades and customer liaison /satisfaction.

M and J Woodcrafts Ltd. 1999 - 2002

Manufacturer of MDF-PVC Vinyl and Painted Cabinet Doors - Delta, BC

Outside Sales Representative (B2B - Business to Business)

Responsible to increase sales by searching for new accounts and build a solid customer base in the Lower Mainland.

Present market conditions and sales projections to the General Manager and President/Owner.

Doubled sales second year. Tripled sales third year - Excellent Growth!

International Tentnology Corporation 1995 - 1999

Manufacturer of Marquee Tents and Tensile Fabric Structures / Engineering / ISO Accredited - Surrey, BC

Sales Manager

The goal was to continually increase company profits and facilitate a client base of 600+ clients worldwide.

Business was developed from Trade Shows, Great Web-Site, Phone Calls, Mail-Outs, International Exposure, Quality Product and Supply, Excellent Customer Service and Referrals.

Oversee administration and operations staff to ensure orders were shipped complete and on time.

Rental Manager & Sales Representative

Responsible to rent corporate, festival and event tents/stage covers for outdoor events such as the Molson Indy, Vancouver Symphony Orchestra, BC Summer Games and the Abbotsford Airshow (just to name a few).

Oversee all aspects of administration, scheduling, inventory control, A/R and managing the field installation crews.

Maintain and increase product sales for Tentnology’s Canadian clients.

Merit Kitchens & Renovations 1985 - 1995

Manufacturer and Distributor of Kitchen and Bath Cabinetry - Edmonton, AB

Branch Manager of Sales & Operations

Oversee and supervise all divisions of the branch i.e. Design Sales Group of 12 / Administration Team of 5 / Sub-Contracted Installation crew of 20.

Responsible to provide accurate forecasts and balance the operation budget.

Maintain and increase profits.

Accounts Receivable, Human Resources, Customer Service and Warranty Programs.

Specifically trained in the “Performance Management System” which focuses on coaching employees, setting goals, measuring performance and tracking achievements.

Sales - Kitchen / Bath Designer

Responsible to design, estimate and sell complete kitchen and bath cabinetry packages to the clients of single-family homebuilders and renovation projects.

Recipient of the “Star Performers Award” for outstanding achievement, commitment to excellence and high volume sales throughout all 10 corporate branches.

Regional Dealer Representative

Maintain and grow the dealer distributor network throughout Alberta.

Projections, budgets, direct seminars and provide individual design training to all dealers.

Prior to Merit Kitchens & Renovations - Sales - Kitchen / Bath Designer

Edmonton, AB - Towne & Countree Kitchens (Acorn, Beckermann and Merit Kitchens Dealer)

Responsible to design, estimate and sell complete kitchen / bath cabinetry and appliance packages (New Homes or Renovations).

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