Human Resources Customer Service
Resume:
Miryam D. Rosetti, SPHR
**** ***** ****** **** *** San Diego, CA 92103
Email: *******@******.*** Mobile: 619-***-**** Home: 619-***-****
SUMMARY PROFILE
Executive manager with broad experience in Human Resources, Risk Management, Organizational Development, operations and business management. Results-oriented with more than 25 successful years of domestic and international business development. Manager of a 2,000 multi-location, multi-national workforce. Skilled at maximizing company profits/growth, employee performance, and client satisfaction. Highly resourceful, with proven ability to accurately analyze key business drivers and problem-solve to increase the bottom-line. Proven ability to manage large-scale projects. Foundation in entrepreneurial management. Extensive legal and administration experience in doing business in USA and Mexico. Energetic Passionate, Engaging Leader with “roll up sleeves” “hands on” management style and strong work ethic. Accustomed to leading large teams in “challenging fast paced environments”. Adept at analyzing complex issues, quickly identifying solutions, and effectively executing strategies.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
NORTH AMERICAN COMMUNICATIONS INC,
BERTHAMEX SA DE CV
NORTH AMERICAN MAILING SERVICES S DE R.L. DE C.V.
SAN DIEGO, CA – TIJUANA, MEX.
EL PASO, TX – CD. JUAREZ, MEX.
Vice President of Administration and Human Resources, West/Midwest and Mexico Operations/Legal Represent.
Manager: Christian P. Hoag 619-***-****
2004 – Present.
Responsible for 2,000 associates working at 4 manufacturing locations in two countries (USA/MEXICO).
Report to ownership with top line P&L responsibility for all facilities.
Managed the start-up/creation of new manufacturing locations in Juarez Mexico, El Paso Texas. Determined site location, designed layout and coordinated all construction.
Negotiate and managed all contracts (lease, union, and suppliers).
Opened and Managed all permits (US/MX Customs, Maquiladora, Business, Health and Safety).
Created business entity (USA/MX), hired and trained key employees, and managed daily growth.
Developed budget needs and set production goals.
Grew operations to 35 million mail pieces per month in 6 months. Currently our largest capacity manufacturing location.
Responsibility for executive management of the San Diego/Tijuana locations.
Reductions of 15-20% of operations cost yearly.
Increased efficiency 10% quarterly resulting in overall company moral, productivity and company profits.
Doubled manufacturing in a period of 3 months. 60 million pieces of mail per month.
Management of all Human Resources, Administration and Legal aspects in San Diego-CA for a growing multiple location (international) manufacturers – El Paso Texas, Tijuana and Cuidad Juarez – Mexico.
Responsible for all finance and business activities including: Management of all banking and budgets, taxes, local business permits, licenses and mandatory fiscal and IMSS audits.
Lowered turnover by 12% a week and maintained employee retention.
Created an incentive program for direct labor, indirect and management labor that rewarded business success and profitability.
Re-trained the customer service department to manage and grow in-house sales; improve customer retention, and client/production communication.
Implemented company over all security and safety program in all locations.
Obtain certification for the CTPAT Fast Track border crossing and Homeland security Tier 3 (highest) rating status which reduced trucking delays and improved material crossing times. Refocused attention to employee job satisfaction by new training program, human resource focus, and better communication.
Responsible for all recruiting for exempt and non-exempt employees.
Created and implemented orientation, initial and on-going training programs.
Developed English and Spanish training courses for all employees that had customer interaction. Stabilized and lowered turnover rate - typical for the Manufacturing industry in Mexico. Eliminated turnover high rate in San Diego Facility. Eliminated all workers compensation claims in San Diego- CA.
Improved overall work environment, incentive plans through morale boosting activities. Responsible for legal representation for all employee related labor grievances and civil hearings.
Responsible for all Union negotiations and manage relationship with local and national Mexican Union for all locations.
Implemented an annual performance evaluation programs and pay rate incentives.
Responsible and manage the relocation of the west coast manufacturing processes seamless to the overall operation. Talent acquisition, develop and trained the staffing structure to support the relocation transition.
NORTH AMERICAN COMMUNICATIONS INC,
BERTHAMEX SA DE CV
NORTH AMERICAN MAILING SERVICES S DE R.L. DE C.V.
SAN DIEGO, CA – TIJUANA, MEX.
EL PASO, TX – CD. JUAREZ, MEX.
1995 – 2004
Director of Administration and Human Resources
Supervisor: Rick Field and Christian Hoag 619-***-****
Management of all Human Resources, Administration and Legal aspects in San Diego-CA for a growing multiple location (international) manufacturers – Tijuana and Cuidad Juarez – Mexico.
Responsible for all finance and business activities including: Management of all banking and budgets, taxes, local business permits and licenses.
Lowered turnover by 12% a week and maintained employee retention.
Created an incentive program for direct labor, indirect and management labor that rewarded business success and profitability.
Re-trained the customer service department to manage and grow in-house sales; improve customer retention, and client/production communication.
Obtain certification for the CTPAT Fast Track border crossing and Homeland security Tier 3 (highest) rating status which reduced trucking delays and improved material crossing times. Refocused attention to employee job satisfaction by new training program, human resource focus, and better communication.
Responsible for all recruiting for exempt and non-exempt employees.
Created and implemented orientation, initial and on-going training programs.
Developed English and Spanish training courses for all employees that had customer interaction. Stabilized and lowered turnover rate - typical for the Manufacturing industry in Mexico. Eliminated turnover high rate in San Diego Facility. Eliminated all workers compensation claims in San Diego- CA.
Improved overall work environment, incentive plans through morale boosting activities. Responsible for legal representation for all employee related labor grievances and civil hearings.
Responsible for all Union negotiations and manage relationship with local and national Mexican Union for all locations.
Implemented an annual performance evaluation programs and pay rate incentives.
GRUPO SITUR/THE RADISSON
Manager of Corporate Human Resources
SAN DIEGO CA & MEXICO
1991- 1995
Supervisor: Michael Sidek and Guillermo Camil
Corporate level manager of all Human Resources for hotel chain with over 32 locations in North America. US locations included LAX Airport Hotel in Los Angeles CA and the Konakai-Hotel in San Diego CA. Responsible for all recruiting for exempt and non-exempt employees. Created and implemented orientation, initial and on-going training. Developed English courses for all employees that had customer interaction. Stabilized high turnover rate - typical for the hotel industry in Mexico. Improved overall work environment, incentive plans and implemented morale boosting activities. Responsible for legal representation for all employee related civil hearings. Managed relationship and Negotiations with local and national Mexican Union.
PACIFIC MAGNETICS CO and MOSS MAGNETICS INC.
Manager of Human Resources
SAN DIEGO CA- MEXICO
1988-1991
Supervisor: Mary Hill
Responsible for all Human Resource activities associated with a small real-estate firm
Managed general bookkeeping and oversaw office management
Reviewed development and implementation of air transportation systems supporting.
Responsible for all Human Resource activities associated with a small real-estate firm
Managed general bookkeeping and oversaw office management
EDUCATION & CREDENTIALS
HR CERTIFCATION INSTITUTE
Senior Professional in Human Resources, SPHR
UNIVERSITY OF PHOENIX SAN DIEGO - CA
Masters in Business Administration
Concentration: Global Management
2012
2002
UNIVERSITY OF CALIFORNIA – SAN DIEGO CA
Human Resources Certificate
UNIVERSITY OF CALIFORNIA – SAN DIEGO CA -International Exchange Program
Major: Labor Law – Industrial Relations
Minor: Psychology
1996
1989
LENGUAGE, TECHNICAL SKILLS & OTHER AFFLIATIONS
Bilingual – English/Spanish Society of Human Resources, SHRM
Microsoft Office, Advanced Excel & power point Professionals in Human resources. PIHRA
Kronos, Ultipro HIRS & Payroll National Human Resources Association, NHRA
Sage ERP & Sage ABRA HIRS San Diego Human Resources Forum, SDHRF
Open to Travel San Diego Chamber of Commerce
Employers Group, EG
North County Personnel Association, NCPA
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