Manager Customer Service

STEPHEN V. CAREY

Cell Phone: 817-***-****

E-Mail: **************@*****.***

Executive Summary

Operations Manager with proven success achieving production goals in a precision manufacturing environment. Develops collaborative teams focused on improving key metrics, leading integration projects, cost reduction initiatives, and transforming plant environments. Adept at creating a results based culture through process execution and talent development. Intuitive analytical leader known for personal credibility, integrity and effective communication. Air Force veteran with extensive management and leadership training. Expertise includes a comprehensive background in:

Manufacturing operations

Quality improvement

Project management

Supply chain management

Customer service

Lean Manufacturing & Six Sigma

Strategic planning

Professional Experience

Spirit Aerosystems 2014 – 2015

Core products include fuselages, pylons, nacelles and wing components.

Manufacturing production manager: 16 direct and 10 indirect reports

Reporting to the senior production manager, lead a team of manufacturing/assembly personnel for Boeing 747 aircraft fuselage components valued at $40M.

Reduced labor/material cost by 15%

Lead machine/tooling maintenance and calibration, ensuring zero down time

Drove inspection and engineering cross functional support teams to ensure throughput of product

Fostered safe work practices to zero recordable injuries or lost time incidents during tenure

Successfully negotiated labor issues with union representatives

Bell Helicopter 2005 – 2014

Premier provider of vertical lift aircraft

Senior integrated logistics support specialist: 6 direct reports

Reporting to the H-1/V-22 program manager, served as team lead to coordinate and execute efforts related to spares supply support activities and component repair services for fielded H-1 and V-22 aircraft.

Performed risk assessment to minimize down time for grounded aircraft and to plan long term needs, by analyzing trend data and high usage parts requirements

Minimized down time for grounded aircraft by leading communications with internal and external business partners such as contracting, purchasing, engineering, material management, manufacturing, program management, and the Defense Logistics Agency

Drive system assembly manager: 12 direct reports, 6 indirect reports

Reporting to the drive system center value stream manager, leader of a team of helicopter gearbox assemblers and test cell operators delivering products valued at $50M.

Lead a Six Sigma improvement initiative cross-functional team, resulting in a 70% reduction of past-due deliveries

Utilized lean techniques to maximize efficiency, improve tooling, and streamline processes

Reduced defect rate by 15%

American Airlines 2004 - 2005

Provides customers access to an exceptional air travel network, facilitating their travel to destinations worldwide.

Production control scheduler:

Reporting to the maintenance operations manager, established priorities and workflow sequence for accomplishment of required maintenance and/or modification activities for the American Airline’s fleet of Boeing 767 and 777 aircraft.

Drove back shop support and warehouse activities, and tracked performance to ensure projects were on schedule and within budget

Initiated changes to correct, improve, or document maintenance activities through continuous process improvement programs

Maintained aircraft records and ensured all documentation were in compliance with FAR directives

Schindler Elevator Corp. 2003 - 2004

Schindler manufactures, installs, services and modernizes elevators, escalators and moving walks for almost every type of building requirement worldwide.

Services operations field superintendent: 14 direct reports and 6 indirect reports

Directed the daily operation of service delivery/maintenance of approximately 1000 elevator & escalator units.

Performed analysis and developed actions plans to fix problem units

Ensured all work was performed within code, and coordinated with city and state inspectors

Coordinated maintenance issues with customers, sales representatives, and engineering staff

Managed budget/invoice tracking to support needed operational supply chain requirements

Ensured compliance with company and OSHA standards, and lock out/tag out procedures

U.S. Air Force 1982 - 2003

Member of the world’s most superior Air Force.

Resource and process improvement analyst: 5 direct reports

Reporting to the manpower/organization commander, core competencies include: manpower requirements determination, program allocation and control, developing organizational structures, developing manpower standards, analysis of methods and procedures, contractual services, process improvement studies, productivity enhancement benchmarking, and consulting services.

Expert communications/diplomacy skills ensured strategic goals were accomplished on time and within budget

Developed mission strategies as a military liaison team member for the Czech Republic Ministry of Defense and U.S. Embassy, ensuring interoperability with NATO

Facilitated workgroup member activities through process mapping, flow charting, and activity analysis, implementing process efficiencies and updating business processes

Aircraft maintenance technician/production supervisor: 30 direct reports and 15 indirect reports

Reporting to the production manager, directed military aircraft parts repair cycle management and integration of logistics support processes for 13 large body aircraft in a fast paced production-oriented environment.

Performed troubleshooting and inspected aircraft systems for technical compliance and accuracy

Interpreted aircraft drawings, blueprints, and diagrams

Mentored junior mechanics to motivate and achieve organizational goals

Consistently maintained an on-time departure schedule and ensured airworthiness of aircraft

Education and Training:

Master of Aeronautical Science. Embry-Riddle Aeronautical University: Operations Management

Bachelor of Science, Professional Aeronautics. Embry-Riddle Aeronautical University.

AAS in Aircraft Maintenance Technology from the Community College of the Air Force.

AAS in Personnel Administration from the Community College of the Air Force.

Extensive use of MS Office suite and SAP.

Language Training:

Can speak, read and write in Spanish; some training in German and Czech.

Professional Licenses/Certifications:

FAA Airframe and Powerplant (A&P) Mechanic.

FCC General Radio/Telephone Operator (GROL) with radar endorsement.

Six Sigma green belt certified, focusing on variation reduction.

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