Administrative Assistant Customer Service

Carla Barrett

**** *. ******** **., **** Forest, IL 60045 • *************@*****.*** • Cell: 847-***-****

ADMINISTRATIVE ASSISTANT • CUSTOMER SERVICE

DEDICATED AND SELF-DISCIPLINED SALES ADMINISTRATOR, who embraces challenges, quickly learns and applies new skills, follows tasks through to timely completion, and provides exemplary support to management staff. Customer-focused professional with a calm demeanor and attentive listening skills that successfully fosters cooperation in team environments. Strengths include:

• Confident decision making • Establishing rapport with diverse staff at all levels

• Positive can do attitude • Accounts Payable & Accounts Receivable

• Efficiency under pressure • Articulate verbal and written communication

• Meticulous organization • MS Word Excel Publisher

• Resourceful problem solving • Knowledge of PowerPoint

• Trustworthy with confidential matters • BA Degree

PROFESSIONAL EXPERIENCE

Berkshire Hathaway HomeServices KoenigRubloff, Lake Forest, IL 03/2015 to Present

Administrative Assistant PT Weekends

Baird & Warner Real Estate, Lake Forest, IL 1997 to October, 2014

Administrative Assistant

Deliver exceptional administrative support to Managing Broker and Brokers, serving as liaison between management and Brokers.

Coordinate rollout of new creative marketing programs and placement of print and online advertisements.

Train Brokers on the maintenance of personal websites; help them create marketing materials including postcards, notecards, brochures, flyers, correspondence, and direct mail pieces.

Process listings and sales by compiling documents and tracking progress.

Review contracts for thoroughness, timeline development, and financial accuracy to minimize mistakes and errors.

Maintain and regularly update legal forms and drawer of listings and information.

Facilitate comprehensive training for all new hires on MLS and Microsoft Office, along with office procedures.

Regularly organize and update office files to expedite data retrieval for Brokers.

Troubleshoot and resolve computer issues; maintain office page and information links.

Selection and performance reviews of support staff.

Help maintain a winning atmosphere in the office to enhance sales and profit growth; carry out incentive programs for Brokers.

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