Customer Service Sales

MAUREEN UCANDA

**** *********** *****, 647-***-****

Mississauga, ON L4W 4E7 *******@*******.***

August 20th, 2015

Human Resources Department

WESTERN LOGISTICS

RE: Business Development Consultant

Dear Hiring manager,

I am interested in the position of Business Development Consultant role advertised on Post Job Free website. Please find the attached cover letter and resume for reviewing.

As you see from my resume, I offer over 10 years work experience in the marketing field. I have expertise in developing Plans and executing projects and initiatives to create project ideas and practical experience in managing vendor partners and strong ability to communicate with them. I am excellent in providing marketing support to internal clients and conducting presentations.

I have practical experience in developing annual brand plans in partnership with the sales and inside marketing team, with a strong ability to create and deploy an event marketing plan for the company and market research, and product analysis. I also have excellent communication and problem solving skills including mediation, negotiation and conflict resolution abilities, and excellent presentation skills.

I am a good team player who contributes creativity and optimism to meet group goals, targets and deadlines, with strong work ethic; self-motivated, dependable, accountability, trustworthy, responsible, balance of multiple tasks and proactive.

I also have strong Microsoft Word, Excel, PowerPoint, MS Project Management, Internet applications, outlook and research, databases and Moneris.

I would welcome the opportunity to meet with you at your convenience to discuss how I can contribute to the success to the Business Development team at Western Logistics. I can be reached by phone or email as noted above.

Thank you in advance for your time and consideration.

Sincerely,

Maureen Ucanda

MAUREEN UCANDA

4100 Westminster Place, 647-***-****

Mississauga, ON L4W 4E7 *******@*******.***

OBJECTIVE

Business Development Consultant

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years work experience in the marketing and sales field

Expertise in developing Plans and executing projects and initiatives to create project ideas

Practical experience in managing vendor partners and strong ability to communicate with them

Excellent in providing marketing support to internal clients and conducting presentations

Practical experience in developing annual brand plans in partnership with the sales and inside marketing team

Strong ability to create and deploy an event marketing plan for the company and market research

Excellent communication and problem solving skills, and mediation, negotiation and conflict resolution abilities

A good team player who contributes creativity and optimism to meet group goals, targets and deadlines

Strong work ethic, self-motivated, dependable, trustworthy, responsible and proactive

Computer skills: Microsoft Word, Excel, PowerPoint, MS Project Management, Internet applications, Outlook and research, databases and Moneris

RELEVANT SKILLS AND EXPERIENCE

Marketing and Business Development

Led, supervised and delegated market research tasks to 6-7 team members

Collected Market Research information for Gateway International for international expansion in USA, Mexico, U.K and Canada

Managed cultural differences in the Business Environment by championing and reflecting the company’s brand in targeted countries like USA, Mexico and U.K by comparing competitors in the industry and finding out what makes them successful

Developed an International strategic Business Plan for the “The BreastRest”, an alternative bra for women. Our clients were competitors on Dragon’s Den in 2006

Adjusted office procedures and compensation packages

Coordinated marketing initiatives that led to promotional packages

Sold radio, television and billboard advertising spots via telephone

Demonstrated various advertising options such as billboards, radio, and television, and provided expected outcomes of marketing

Provided consultative approach to sales and services, trade shows

Administration

Identified potential areas of improvement and provided suggestions to management

Adjusted office procedures and compensation packages

Prepared reports, presentations and correspondence for management

Monitored to ensure that company policies were followed by new employees through demonstrating by example

Coordinated marketing initiatives that led to promotional packages

Applied employment guidelines and Privacy legislation according to employment standards

Assisted HR Manager in recruitment, hiring and training of new staff

Posted job openings, scheduled appointments and meetings, and maintained calendars

MAUREEN UCANDA 647-***-**** Page 2

Administration-continued

Verified prior employment, contacted references and entered data into systems

Provided compensation letters, memos, benefits such as retirement and insurance plans, terminations, grievances, absences and performance reports and tracked payment

Assisted with filing, faxing and photocopying

Answered all incoming and outgoing calls

Provided responses to inquires about the organization

Placed reminder calls to ensure clients attend appointments, including doctor’s appointments

Answered all incoming and outgoing calls, and cleaned MRI & CT Scan areas

Customer Service

Worked within a team to ensure the best customer service and processed customer claims in a timely manner

Received and handled personal and public complaints while providing prompt solutions

Participated in meetings and activities held to improve customer satisfaction and business performance

Kept updated regarding knowledge of products and services required by customers

Assisted customers to make sure customers’ needs are met to the fullest satisfaction

Updated all information to maintain knowledge of customer products and services

WORK HISTORY

Market Research Consultant - Gateway International, Oakville, ON 2013-2014

Executive Assistant - Intelligent Office Corporation, Toronto, ON 2010-2012

Advertising Consultant - Integrated Media Solutions Inc., Toronto, ON 2009-2010

Sales Associate- Tristan & America Yorkdale, Toronto, ON 2003-2008

Assistant Human Resources Manager - Novotel Toronto Hotel, Toronto, ON 2000-2003

EDUCATION

Diploma in International Business 2013-2014

Sheridan College Mississauga, ON

Courses:

Supply Chain Management & Logistics Financing International Trade,

Legal Aspects of International Trade Canadian Trade Laws

International Project Management International Marketing Management Leadership Development Strategic International Business Planning Managing Cultural Differences International Business Environment

Diploma in Hospitality and Tourism Administration 1997-2000

Centennial College Toronto, ON

Courses:

Basic Accounting Hotel Management Catering

Marketing Front Desk Management Event Planning

VOLUNTEER HISTORY

Administrative Assistant 2007-2008

Fife House (HIV/AIDS Organization) Toronto, ON

Front Desk Receptionist 2001-2002

Humber River Regional Hospital, Toronto, ON

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