Quality Assurance

Summary

Bilingual, Dynamic and Results-driven professional with over 20 years of experience in Quality & Engineering Management with a consistent record of exceeding standards and customer expectations. Expertise in developing and implementing strategies for improving operations performance metrics with the use of Automotive Core Quality Tools, Six Sigma, Lean Manufacturing & ISO-9001 Methodologies.

Professional Experience

Company: Cardone Industries (Automotive-Remanufacturing)

Position: Quality Director

Period: 03/13 to 07/15

Responsibilities:

Responsible in providing quality-oriented leadership in achieving Organization quality objectives with adequate planning, organizing, integrating, measurement and analysis of four Plants dedicated to remanufacture automotive parts such as Power Steering Pumps, Rack & Pinion, Gearbox, Power Brake Booster, Wiper & Window Lift Motor, Constant Velocity Axles, Mass Air Flow Sensor and Hydroboost.

In charge to develop and implement a Quality Organizational Structure capable of supporting the strategic initiatives of the Corporate and lead the efforts to integrate quality needs into short and long strategic business plan for the operation.

Identify and eliminate process variations resulting in external and internal failures through problem solving methodology, Six Sigma, Lean tools and Automotive Core Quality tools.

Report to Corporate Management the performance of the Quality Management System and any needs for improvement.

Responsible for overseeing all quality customers and internal assessments including third party agencies.

Ensure the promotion of awareness of customer requirements throughout the organization.

Interact regularly with customers to better understand their expectations and concerns.

Influence and drive resources to resolve customer quality issues, escalating issues as necessary.

Responsible of the initial implementation and certification of TS-16949 throughout the entire organization and Manage the Quality System of the entity.

Consolidate all Non Quality Costs to drive improvement actions also Identify & capitalize on best practices.

Preparation, Management & Forecasting of Quality Department budget; scheduling expenditures and analyzing variances.

Responsible to build, give direction, mentoring, performance evaluation and development to the Quality Organization Structure and be responsible for their performance.

Responsible to Manage Receiving Inspection, Calibration & Measurement System Analysis, on job training and certifications activities.

Participating as a lead and internal auditor for Quality & Environmental audits (ISO-14001).

Leading and direct participation on the quality activities needed during transferring of assembly lines from USA to Mexico

Company: Eaton Arecibo Puerto Rico (Industrial Electrical Circuit Protection)

Position: Quality Manager

Period: 04/10 to 02/13

Responsibilities:

Responsible for the Overall Process Control of the Quality Activities in a Plant Campus environment with different processes such as Thermoset & Thermoplastic Transformation, Rack & Barrel Plating (Zinc, Nickel, Tin & Silver), Machining Operations and Power Breakers Assembly (Medium & Low Voltage).

Responsible to give direction and provide leadership, mentoring, evaluation and development to the Quality Structure (Quality Engineers, Supplier Quality Engineers, Quality Inspectors and Quality Analysts).

Responsible to maintain Quality Systems Management (ISO-9001) throughout the entire organization.

Responsible to provide direction to ensure compliance with all applicable customer requirements and government regulations involving product quality.

Responsible of the Supplier Quality Assurance, Receiving Inspection, Calibration In-process Inspection, Final Inspection and Quality Assurance.

Responsible of achieve Plant quality metrics such as Customers PPM, CONC, Supplier PPM indicated in the Balance Scorecard.

Establish and implement periodical reviews to evaluate trends and results on key metrics and establish action plans to provide the necessary improvement at an operational level.

Direct Support of other functions on the organization to support continues improvement activities to ensure compliance with the corporate policies.

Partner with the Supply Chain Management Organization relative to Supplier Quality Assurance activities of the operation.

Identifying, designing and/or implementing quality assurance training programs for key personnel in conjunction with the Eaton Quality System to satisfy the needs of the organization.

Direct Support on products that requires compliance with ITAR regulations.

Management & Forecasting Quality Department budget.

Participating as a lead and internal auditor for Quality & Environmental audits

Responsible to facilitate problem solving, ensure coordination and communication of corrective and preventive actions.

Company: Eaton Reynosa (Truck)

Position: Quality Manager

Period: 03/07 to 04/10

Responsibilities:

Responsible for the Overall Process Control of the Quality Activities with different processes environments likes Polymers Extrusion, Valves, Hoses & End Fitting Assembly

Responsible of Quality Systems management and implementation (ISO-9001 & TS-16949) throughout the entire organization.

Responsible for leading the coordination of products/parts approval process.

Responsible for attending the activities related with customer’s returns.

Customer Interface on incoming inspection process and Supplier Quality Assurance.

Responsible of achieve Plant quality metrics such as Customers DPPM, CONC, Supplier DPPM indicated in the Balance Scorecard.

Establish and implement periodical reviews to evaluate trends and results on key metrics and establish action plans to provide the necessary improvement at an operational level.

Leading and direct participation on the quality activities needed during transferring of assembly lines from USA to Mexico.

Direct Support on products that requires compliance with ITAR regulations.

Identifying, designing and/or implementing quality assurance training programs for key personnel in conjunction with the Eaton Quality System to satisfy the needs of the organization.Management & Forecasting Quality Department budget.

Participating as a lead and internal auditor for Quality & Environmental audits.

Leading and direct participation on the quality activities needed during the transferring of assembly lines from USA to Mexico.

Participating as a lead and internal auditor for Quality (ISO-9001 & TS-16949) & Environmental audits (ISO-14001).

Company: Eaton Reynosa (Commercial & Truck Controls)

Position: Quality Team Leader of Business Unit

Period: 01/04 to 02/07

Responsibilities:

In charge of the overall direction of quality issues of incoming material, process and final inspection. Responsible of the Overall Process Control of Quality Activities on the manufacturing of Electro- mechanical switches for Commercial & Truck applications.

Verify that all the quality documentation met ISO-9001, TS-16949 and customer specific requirements.

Track and review quality assurance indicators as a part of activities of continuous improvement.

Keep direct communication with customers and suppliers to review product performance and new product development.

Establish the system to maintain the UL, US Military, CSA & KEMA certification.

Response customer complaints giving the appropriate corrective action using 8D methodology.

Participating as a lead and internal auditor for Quality & Environmental audits.

Direct responsible to complete activities related to APQP such as issuing Submission of PPAP’s, Control Plan’s and PFMEA’s.

Supervision of Quality Department personnel responsibilities includes interviewing, training and planning. Leading and direct participation on the quality activities needed during the transferring of assembly lines from USA to Mexico.

Participating as a lead and internal auditor for Quality (ISO-9001 & TS-16949) & Environmental audits (ISO-14001).

Company: Panasonic (Automotive)

Position: Quality Control Department Chief

Period: 02/97 to 01/04

Responsibilities:

In charge of the overall direction of quality issues of incoming material, process and final inspection. Responsible of the Overall Process Control of Quality Activities on the manufacturing of Electronic Sensors for Automotive applications that includes molding and assembly processes.

Verify that all the quality documentation met the QS-9000 and customer specific requirements.

Track and review quality assurance indicators as a part of continuous improvement activities.

Keep direct communication with customers and suppliers to review product performance and new product development.

Response customer complaints giving the appropriate corrective action using 8D methodology. Participating as a lead and internal auditor for quality audits.

Direct Responsible of activities related to APQP such as issuing Submission of PPAP’s, Control Plan’s and PFMEA’s.

Supervision of Quality Department personnel responsibilities includes interviewing, training and planning.

Trained in Japan for the implementation of assembly lines transferred to Mexico.

Participating as a lead and internal auditor for Quality Audits (QS-9000).

Company: Alunosa (Automotive)

Position: Quality Engineer

Period: 04/95 to 02/97

Responsibilities:

Responsible of the Process Control of Quality Activities on the manufacturing of Air Condition lines for automotive applications.

Major duties were activities related to APQP such as issuing Submission of PPAP’s to Customers (GM, Chrysler & Ford) as well as the approval of PPAP’s submissions from suppliers.

Coordinate and manage reviews and revisions to production failure mode effects analysis (FMEA) and control plans.

Performed MSA studies.

Perform process capability studies on special characteristics and implement SPC Charts.

Investigates and eliminates causes of quality problems and follows up on corrective actions.

Education

Master Degree in Materials Science

Mechanical Engineer

University of Nuevo Leon

Monterrey, MX

Certification

Certified Quality Manager & Certified Quality Engineer by American Society of Quality

Six Sigma Black Belt by PACCAR (Kenworth-Peterbilt) Quality Institute

Six Sigma Green Belt by Eaton Quality Institute

ISO9001/TS16949 Lead Auditor by Plexus (AIAG)

VDA 6.1 Lead Auditor by Volkswagen Quality Institute

Language

Bilingual (Spanish and English).

Professional Training

Quality Tools Best Practices, Osaka Japan.

Design of Experiment, Mcallen Texas.

8D Problem Solving Methodology, Detroit Michigan.

PPAP, Detroit Michigan.

PFMEA, Detroit Michigan.

APQP, Detroit Michigan.

MSA, Detroit Michigan.

SPC, Detroit Michigan.

VDA 6.1 & 6.3, Puebla Mexico.

Black Belt Six Sigma, Seattle Washington.

Green Belt Six Sigma, Asheville North Carolina.

UL 1054 Standard, Reynosa, Mexico.

ISO-14001, Reynosa, Mexico.

References

Available upon request.

Contact this candidate