Medical Staff

PROFESSIONAL SUMMARY

I am a detail-oriented manager with twenty four years of experience in the medical field. Currently, I have an Associate’s Degree in Healthcare Administration and working toward completion of a Bachelor’s Degree. I have been a Registered Medical Assistant for twenty four years. Medical management and procedure (clinical skills) competency in hospital and medical office environments including: Family Medicine, Internal Medicine, Day Surgery, Emergency Department, Intensive Care, Respiratory, Neurology, and Cardiology. I am enthusiastic, with excellent people skills and dedicated work ethic. I possess a strong ability to communicate clearly and effectively to patients and staff.

EDUCATION

Associate of Arts: Healthcare Administration University of Phoenix - Phoenix, AZ April, 2012 (Currently working to complete Bachelor’s Degree), University of Phoenix

GPA: 3.82

Medical Assisting: Al-Med Academy - St. Louis, MO July, 1990

GPA: 3.90

Electroneurophysiology Training - Parkland Hospital - Dallas, TX. 1997

SPECIALTY: (Number of years) Hospital - (11) Medical Office Clinical - (8) Medical Manager - (10) Medical Instructor - (13) concurrently

CORE QUALIFICATIONS

Effective staff coach

Analytical thinker

Accomplished leader

Savvy negotiator

Supervisory training

Excellent verbal and written communication skills

Extensive medical knowledge

Budget proficiency

Quality improvement competency

Proficient in; QuickBooks, PowerPoint, Microsoft Word, Excel

Proficient in; Epic, and multiple EHR's

Independent judgment and decision making

Recruiting and hiring

Project management

Strong presentation skills

Excellent time management skill

Excellent clinical skills

WORK HISTORY

Since my position was eliminated at Presbyterian Hospital Dallas in February, I have been working part-time and “PRN” positions. Three days a week I perform I.V.’s in an Internal Medicine practice. I have also taught a five month program for Paris Junior College that includes; Medical Assisting, Phlebotomy, and EKG Technician. I also work “PRN” in a newly opened Methodist Urgent Care facility in a clinical capacity. I have completed an ICD-9 to ICD-10 transition for a Spine Surgeon, and an Internal Medicine Physician.

Senior Administrative Assistant (Women and Infant’s) Dallas, Texas 04/2013-2/2015

Texas Health Resources Presbyterian Dallas

Administrative assistance to eight Nurse Managers, and the Director of Women’s Services.

Financial budgets and reporting to the Director. Director calendar.

Obstetrical offices (20) liaison between The Margot Perot Center and the Center physicians.

Accounts payable

Routinely collaborate with department managers to correct problems and improve services.

Meeting organization and minutes.

Provide Medical Manager support to departments including: Neonatal Intensive Care, Special Care Nursery, High Risk Obstetrics, Labor and Delivery, Postpartum, and Gynecological Surgeries.

Research

Process improvement. Billing of 1,000 patients per month – Athena Software. EHR’s: Greenway, NextGen, Allscripts

Administrative and clinical support for the “Women’s Health Center” and the “Pediatric Clinic” at THD.

Position was eliminated

Practice Administrator

Texas Neurointerventional Surgery Associates, P.A. Dallas, Texas 07/2012 - 02/2013

Skillfully developed departmental goals, objectives, standards of performance, and policies and procedures.

Organized the practice in accordance with administrative guidelines in order to provide services to meet the legal, organizational and medical staff guidelines.

Interpreted and communicated new or revised policies to staff.

Developed codes, completed billing, payroll, AP, and AR. Verified that proper procedures were followed. Created reports.

Developed and achieved financial and growth goals.

Routinely collaborated with department managers to correct problems and improve services.

Assisted in resolving and satisfying client requests and internal operational issues.

“All” nursing aspects of patient care

Identified process improvements in the day-to-day functioning of the department.

Improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Introduced, negotiated and implemented new projects to expand scope of engagement

Created and maintained computerized record management systems to record and process data and generate reports.

Interpreted and communicated new or revised policies. Developed EHR system requirements.

Physician’s decision to become “hospital based” only

Cardiac Telemetry Monitor/Unit Secretary

The Medical Center of Plano Plano, Texas 01/2011 - 01/2012

Established and maintained systems that safely met patient needs.

Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Entered orders per physician.

Interpreted and communicated new or revised policies to staff.

Interpreted cardiac strips for patient charts.

Notified staff of abnormal rhythm and rate. Monitoring of blood pressure and oxygenation.

Intensive Care Unit Secretary, Cardiac Telemetry Monitor

Texas Health Resources (Rockwall) Hospital Rockwall, Texas 09/2008 - 09/2010

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Established and maintained systems that safely met patient needs.

Consistently complied with applicable laws and regulations and ensured facility adhered to regulations.

Correspondence with other departments.

Patient orders as written by the physician.

Interpretation of cardiac rhythm strips for patient charts.

Notification of abnormal cardiac rhythms or rate.

Reviewed customer survey information to prioritize areas of improvement for customer satisfaction.

Developed a 1 and 2 day program for EKG interpretation. EKG interpretation skills to new nurses, and incoming EKG, ED technicians.

Medical Instructor

Everest College

Westwood College Dallas, Texas 01/2006 - 04/2010

Skillfully developed departmental goals, objectives, standard of performance, policies and procedures.

Student mentoring.

Student instruction and development of curriculum.

Compiling student grades interim and end of term.

Developed a system of staff communication that ensured proper attention to student needs.

Instruction of billing and coding, and clinical skills.

Medical Technical Director

Atlas Diagnostics, LLC Miami Lakes, FL 07/2002 - 12/2005

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Recruited, hired, trained and coached new employees.

Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Created, interpreted and communicated new or revised policies to staff.

Established and managed implementation of an effective budgeting that improved efficiency and reduced costs.

Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.

Developed and achieved financial and growth goals.

Managed billing and coding guidelines of Neurology Testing.

Managed staff of 20

Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.

Assisted in resolving and satisfying client requests and internal operational issues.

Established standards for selection, promotion and termination of staff.

Electroneurodiagnostic Testing

Company was sold

Clinical Supervisor

Legacy Internal Medicine Plano, Texas 01/2001 - 07/2002

Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Established and maintained systems that safely met patient needs.

Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.

Supervised and managed the daily activities of a clinical team consisting of physicians, physician assistants, and support staff.

"All" nursing aspects of patient care.

Management of staff of 12

Practice was closed.

Clinical Coordinator

Lake Pointe Medical Center Rowlett, Texas 01/1996 - 01/2001

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Clinical Coordinator over ER, Day Surgery, ICU, Respiratory, Neurology, Cardiology. Clinical support.

Scheduling - staff of 96. Credentialing for staff including CPR, ACLS, NALS, and PALS. Expiration of credentials, and record of update to files.

Payroll – Kronos, coordination of days worked and request off forms.

Director schedule.

Quality Assurance for "all" listed departments, which included chart audits for JCAHO.

Development of departmental "Policy and Procedure" manuals. Discharge instructions developed per department needs.

Equipment maintenance logs.

Interdepartmental correspondence. Equipment maintenance logs.

Clinical skills as needed; ER, ICU, Cardiopulmonary, Neurology.

Budgets

Facilitated meetings with staff regarding departmental issues.

Evaluation of staff, and staff records.

Monthly reports to CEO for department budgets, total patients, compliance issues, and patient outcomes.

Interpreted and communicated new or revised policies to staff.

Strategically planned methods to achieve operational goals and targets.

Reviewed customer survey information to prioritize areas of improvement.

Managed staff of 96

CERTIFICATIONS

RMA (Registered Medical Assistant)

BLS

Electroneurodiagnostic Technician

AFFILIATIONS

American College of Healthcare Professionals

American Medical Technologists

The University of Phoenix Alumni Association

American Academy of Professional Coders

The American Heart Association

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