Customer Service Assistant

GWENDOLYN HARRIS

*** ********* ** 972-***-**** *******.******@*****.***

SKILLS

Event Planning/Social Media Marketing/Public Relations/Personal & Business Assistance

EXPERIENCE

Momentum Texas Inc - Dallas, Tx -2005 – Present

Executive Assistant – *Support to the CEO-*Minutes taken/Board of Directors –providing research, technological and administrative support often making decisions when the executive is unavailable. Writing correspondence, creating reports, supervising administrative staff, Social media marketing, organization and interpersonal skills draft documents, minutes, marketing, sales, presentations, scheduling appointments, maintain calendar. Event planning, creating marketing materials, minutes. Meticulous, detailed, self-motivated, excellent verbal and written communication skills, flexible, adaptable, and confidential. Preparation of grants, and proposals for non-profit organizations, preparing business letters, answer inquiring questions, event planning, mailing preparation, accounting duties, preparing budgets, public relations, customer service, video production, invoice billing, payroll, bank deposits, and other office duties. Positive, sociable attitude, enjoy interacting with clients and staff. Instructional classes on restructuring your system to create positive changes in your business. Excellent customer service skills and the ability to answer every call with enthusiasm and courtesy. Able to multi-task, able to anticipate the needs of those around me, problem solving with minimal supervision.

Dr. Bernstein, Dallas, Tx -2004 -2005

Front Office Assistant: Greeting patients when they enter medical office. Answer telephones, and respond to and send faxes. Gather information from patients upon patients' arrival by having them fill out forms. Answer all incoming and outgoing mail. Copy Insurance cards. Scheduling clients for upcoming doctor visits, surgeries, procedures etc, also receive patient payments, record them in a database and provide receipts to patients.

Lorenzo Brown & Associates, Dallas, Tx - 1991 - 2004

Front Office Manager: Assigning tasks and ensuring tasks are completed on time and in accordance with quality guidelines. Greeting clients, answering incoming calls, managing correspondence and handling clerical tasks. Additional job duties include: Preparing subpoenas and other legal documents, Handling legal research, Preparing memos and other correspondence, Creating client files, Training new staff members, Scheduling attorney and client meetings.

Second Chance Mortgage - Dallas, Tx -1989 - 1990

Executive Assistant - Support to the CEO, answering phones, customer service, setting appointment for loan officers, backup administrative support, setting up seminars and conferences, assisted with paperwork for loans, bookkeeping,. Calendar management, routing phone calls, contacting team members for deliverables, running reports. travel presentations, event planning. Negotiating, communication, resource – making sure everyone stays friendly and every need is covered.

EDUCATION

Texas Southern University - Houston, TX- Career Institute/Medical Billing & Coding-Non Certified

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