Manager Human Resources

Tammie Ferguson-Williams

**** ******* **** ****, **********, GA 30039-4108

678-***-**** C ~ ********@*****.***

Management Profile

Business Management ~ Human Resources ~ Project Management

Dynamic, versatile Business Manager with progressive success in leading change, improving operations, advancing profitability, and controlling costs. Exceptional communication and interpersonal skills coupled with ability to integrate easily into existing teams to foster beneficial change. Skilled human resources manager. Expertise in developing and improving policies and procedures relating to all business processes; excellent negotiator and problem solver with outstanding organizational and prioritization skills.

Core Competencies

• Vision & Leadership

• Strategy Development

• Financial Management

• Operations Management

• Change Management

• Requirements Planning

• Inventory & Cost Control

• Technology Development

• Team Building & Training

Professional Experience

Furniture Xpress, Atlanta, GA 2009-2011

Office Manager

Manage multiple functions, including all human resources requirements as well as merchandising, marketing and floor samples for 19 stores. Supervise 19 store managers, 2 sales executives and office team and present at regular meetings. Attend market to purchase new products to support achievement of established sales objectives. Forecast and track sales by store. Interact with vendors to manage payment, invoices, reconciliation and purchase orders. Serve as resource for resolving customer concerns. Compile, analyze and report on metrics to support decision-making; maintain 6000 SKU database. Train and coach employees.

Key Achievements:

• Developed and implemented human resources policies and procedures and trained employees in ADP clocking.

• Initiated company intranet site to improve communication and coordination throughout organization.

• Selected and coordinated computer equipment, including server and workstation setup and implementation.

• Created detailed Excel spreadsheet to provide information for each of 40 vendors' floor samples, including SKU number, design name, cost, landed cost, retail price, and MSRP.

• Crafted sales forecasts and used daily average spreadsheets to increase sales productivity.

• Developed forms and templates to ensure consistently and comprehensiveness of information for employee matters, vendors, and pricing.

Freelance Clients, Chicago, IL 2006-2009

Project Director

Partnered with entrepreneur clients to analyze business, organize/restructure, and develop advanced organizational, management and growth strategies to foster significant improvement across all functions, including financial, sales, operations, and human resources. Established, developed, and managed relationships with customers, vendors, managers, employees, and other relevant parties, earning trust and ensuring strong multilevel communications. Crafted policies/procedures and wrote policy/employee manuals as necessary; developed and implemented streamlined workflows. Trained, oversaw, and mentored client personnel regarding full range of business and accounting processes/procedures.

Key Achievements:

• Designed and implemented effective reports and organizational charts to enable entrepreneurs and managers to identify and adapt business direction to improve alignment with objectives.

• Crafted new processes and procedures for areas such as accounting, scheduling, workflow, waste management, and training/development to improve performance across the board.

• Earned respect and acceptance among clients through excellent communication and relationship management skills.

• Increased productivity consistently while achieving solid cost savings for client businesses.

• Developed programs, budgets, and related tools to improve entrepreneurs’ and managers’ ability to lead and manage businesses.

• Established cost savings of 2:1, involving inventory, payroll and/or procedure changes, and other approaches.

• Instrumental in managing conversion of accounting software and setting up chart of accounts and payroll and accounting systems.

Multiple Clients, Atlanta area 2001-2006

Accounting / Operations Manager

Contracted to direct accounting and operations functions for multiple clients, managing all corporate financial transactions and documentation. Managed relationships for insurance, banking and telephone services. Drafted quarterly/annual financial statements, reconciled accounts, and maintained project files.

Key Achievement:

• Implemented and managed conversion of accounting systems from manual to computerized systems.

Prior Experience: Director, Finance / Operations, LAN System Service, Norcross, GA; Business Manager / CFO, REPAC, Hapeville, GA; President, Williams Accounting, Williamsburg, VA

Education

MBA Coursework, Accounting/Financial Management ~ GPA 3.5 ~ Keller School of Graduate Studies, Atlanta, GA

BS, Business Management (2003) ~ GPA 3.6 ~ University of Phoenix, Atlanta, GA

Certification: ADP Payroll & Human Resources

Professional Association: Executive Women of America

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