Customer Service Human Resources

C O R R I NA K . M I T C H E L L

**** ******* ***** ** *****: 916-***-****

Roseville, CA 95747 Email: **.**********@******.***

H U M A N R E S O U RC E S / P AY R O L L A D M I N I S T R AT I O N

Accumulation of key experiences and skillsets in human resources, management and customer service through years of work

history in the retail market, as well as continuing education in a Masters of Business Administration. Knowledgeable in

computing and software systems including HR Payroll, retail and accounting systems, and ability to acquire and learn new

operating systems quickly. Focused on developing a career in the Human Resources field and applying strategic concepts

learnt through work experience and education.

AREAS OF EXPERTISE

Management HR Payroll Coaching Techniques

Staff Recruitment & Logistics Customer Service Business Administration

Performance Reviews Public Relations Communication Skills

Computer Accounting Systems Development & Training Expert User & Trainer in Micros

ADP / Bluecube software Microsoft Office Suite Retail System

HUMAN RESOURCES EXPERIENCE

Recruiting and staffing logistics including selection, orientation, training employees and scheduling,

ensuring employees adhere to correct company protocols and productivity standards in order to maintain a safe,

secure and legal work environment.

Liaising with management team on leads and information regarding potential candidates for open positions.

Conducting performance reviews including aiding in staff results through communication on job

expectations with planning, monitoring, appraising, counseling, coaching and disciplining employees. Providing

assistance in development of personal growth opportunities for staff.

Monitoring store payroll such as assistance with input, auditing schedule, submission, and recordkeeping,

proficient in various payroll software including ADP and Bluecube.

Coordination with management team to organize positive public relations, promotional activities and

employee events.

Maintaining employee files and assisting in HR filing systems as well as office and business administration

duties.

LEADERSHIP & MANAGEMENT EXPERIENCE

Managing daily store operations when necessary, organizing and supervising sales team.

Training and coaching staff on roles, meeting objectives and improving skillsets.

Establishing strategic goals by gathering pertinent business, financial, service, and operations information,

identifying and evaluating trends and options, choosing a course of action, defining objectives, and monitoring and

evaluating outcomes.

Contributing to team effort by accomplishing company goals and objectives.

Storewide responsibilities including store opening and closing procedures, sales floor leadership and

coaching associates on selling techniques.

CUSTOMER SERVICE EXPERIENCE

Resolving customer service issues through initial contact, analysis and resolution of quality and customer

service problems.

Corrina K. Mitchell Resume, Page 2

Promoting achievement of customer service satisfaction goals and standards through creating a positive

environment for customers with respect, trust and integrity.

Recommendation of system improvements and identifying trends in customer service management

processes for the organization.

WORK HISTORY

DAVIDS BRIDAL, Assistant Manager, Roseville, CA 2014 Present

JUICY COUTURE, Supervisor, Sacramento, CA 2012 2014

ANN TAYLOR INC., Sales Lead, Sacramento, CA 2010 2012

PIA, dental lab technician, Chowchilla, CA 2009 2010

ALLWIRE ELECTRONICS, Printed Circuit Board Assembler, Chowchilla, CA 2005 2008

DR. NIJAD, DDS, Office Technician, Chowchilla, CA 2004 2005

US BANK, Bank Teller, Citrus Heights, CA 1999 2000

EDUCATION & TRAINING

Master of Business Administration, Human Resources Management, Columbia Southern University, 2014

Present

Bachelor of Science, Business Management, University of Phoenix, 2013

Core Classes, General Education, Coastline Community College, 2009

ADDITIONAL INFORMATION

Student Member, Society for Human Resource Management, Current

Volunteer, Higgins Fire Department, Focus on community outreach, Current

Volunteer, Sacramento Real Estate Law Firm, Prepared trial materials & law inserts, filed court documents, 19901997

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