Administrative Assistant

YAZMIN L. SALINAS

**** ******** **. • HOUSTON, TX 77087

********@*****.*** • 832-***-****

Current goal is to obtain a challenging position applying my problem solving, management, academic, finance knowledge, interpersonal, and technical skills with a growing company to achieve optimum utilization of its resources and maximize profits.

Education

University of Houston – Houston, TX

Majoring in Mathematics with Finance option, minoring in French

-Studied Rhetoric and took many upper level business courses including management, economics, accounting, statistics and technical writing. Degree in progress

Experience

Professional Experience

Administrative Assistant, June 2013- December 2014

Durrett Motor Company

Handled multifaceted clerical tasks (e.g., data entry, filing, records management). Gained extensive knowledge of principles, organization, and practices of office management. Maintained database and ensured the delivery of premium service to customers. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high quality work. Established more experience in analytical and problem-solving skills.

Answered and directed calls on a multi-line system.

Created invoices, excel worksheets, certified letters, and booked new deals.

Balanced daily transactions into 3 separate companies, created bank deposits, and reports.

Processed customers credit applications using: RouteOne, 700Credit, Finance Express.

Reported and updated credit history to Equifax and Transunion, as well as responded to consumer credit disputes through E-Oscar.

Verified customers applications and dealt with customers’ accounts on daily basis- collections, posted payments as well as created payment arrangements.

Experienced with the DMV website as well as title work.

Created invoices and balanced using QuickBooks for vendors and customers.

Managed companies’ storage center, Durrett Storage Center, 82 units. Focused on keeping units occupied at all times through great customer service while still maintaining strict guidelines for on-time payments. Dealt with customer’s issues by delegating work needed to the correct person.

Administrative Assistant, Feb 2012- June 2013

R&D Companies, Construction with Camden apartments

Established strong relationships to gain support and effectively achieve results. Performed administrative duties for Executive Management; responsibilities included screening calls, making travel and meeting arrangements, preparing reports and financial data, training and supervising other support staff, and customer relations. Maintained office calendar to coordinate workflow and meetings. Quickly became trusted with high confidential aspects of the company.

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

Answered telephones and transferred calls to appropriate staff members. Sorted and distributed incoming communication data, including faxes, letters and emails.

Created invoices and received payments using QuickBooks.

Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.

Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys. Purchased office equipment and supplies.

Created spreadsheets and presentations for corporate executives.

Contacted vendors and subcontractors.

Filed and recorded corporate documentation, electronic files, inventories and reports.

Conducted payroll for all office employees.

Various families in the Houston Heights community

Self-Employed Nanny, May 2011- May 2013

Part-time nanny and babysitter. Assisted in the everyday care, control, and teaching of different families with children ranging from ages 10 months- 9 years

Took the children to and from school, lessons and appointments. Coordinated every day activities that encourage education and constructive progress

Created a fun, secure, inspiring, and nurturing surroundings for the children. Traveled with the children to other residences and destinations.

Copy Center Expert, January 2009-April 2011

Staples, Copy Center

Primarily responsible for providing customer service, consistent with our Copy Promise standards. Responsible for efficient and effective Copy & Print Center operations.

Customer Service, Profitable Sales Growth, and ensured the accurate processing of orders. Experienced in UPS shipping.

Built strong relationships with the customer by providing outstanding customer service and partnering with the General Manager to effectively build relationships with top customers.

Trained new employees by providing knowledge of specific store tasks and policies, promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Provided daily support as company's only bilingual Spanish/English customer service representative in my department.

Gonzales Daycare Inc., May 2010-August 2010

Teacher’s Aide, Assisted in executing lesson plans for Pre-Kindergarten level children.

Translator, Assisted clients and employees to translate English to Spanish and vice versa to communicate needs and concerns.

Sales Manager, June 2004-December 2008

Gizzmo Corp.

Organized weekly sales reports for the sales department to track product success. Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Provided an elevated customer experience to generate a loyal clientele. Received multiple reviews acknowledging my level of dedication to excellent customer service.

Created invoices for sales payment to company and sales representatives.

Directly assisted owner of the company with all computer, schedule, and sales requirements. Used Microsoft Word, Excel, and Outlook daily.

Trained and managed minimum of ten employees on a daily basis.

Key Skills

Office Skills:

Office Management Spreadsheets/ Reports Front-desk Reception Records Management Database

Executive Support Calendaring Travel Coordination Administration Balancing Money Handling

Highlights

Proficiency in a wide variety of software including but not limited to: Microsoft Word, Excel, Access, Outlook, Publisher, PowerPoint, and QuickBooks.

Native fluency in Spanish and English, ability to translate writing and conversation in both languages, and studying French.

Excellent in proofreading and proficient in grammar and spelling. Can type 70 wpm.

Great in conflict resolution and creative problem solver, have strong organizational skills and excellent communication skills.

Fast learner with a wide range of practical skills and an energetic work attitude.

Proficient with handling large sums of money, time management, multi-task management, and scheduling.

Copy Center and Data Entry ready.

*References Available Upon Request

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