Allen Goldberg

acraws@r.postjobfree.com **** Concord Lane Edmond, OK 73003 469-***-**** or 405-***-****

http://www.linkedin.com/in/agggg

IT PROGRAM/PROJECT MANAGER WITH MULTIPLE SKILL SETS IN MULTIPLE DISCIPLINES:

oA highly motivated, enhanced project manager who is a self-starter, focused on providing project management and leadership in fast-paced environments, clearly demonstrating strong independent work skillsets and a strong work ethic: Expert voice and thought leader in these categories: IT migrations, mobility deployments and adaptions, complex ERP upgrades, international projects and complex stakeholder and business partner relationships with multiple work streams business turnarounds, and rescue executions for ‘off-track’ projects

Managed training work streams blended with communication work streams and OCM in various large migration projects delivered training and SD customized ITL

oExpert in the “blocking & tackling” of Project Management

oVersatile candidate with 20+ years of business, financial and project management with a specialty in Technology and migrations & support unusually strong technological & project management experience Has ‘worn multiple hats’ playing multiple roles in complex projects Roles played: Program Manager-Project Manager [dual roles on occasion] Strong adherence to PMBOK principles, Agile & Scrum methodologies with ITIL & COBIT foundational support Distinctive strength in OCM, training and service desk experience [see spreadsheet on last page ]

oStrong project experience on SharePoint migrations with international accounts Major service desk and help desk specialty [See spreadsheet on last page delivered training sessions and managed driver’s license program

Microsoft upgrades and deployments and conversions VDI conversions Training Project Manager [blended role with OCM and Communications PM

Key Competencies:

oAdaptable: Ability to effectively adapt to changing requirements and priorities with a positive attitude

oCollaborative: Exceptional interpersonal skills leveraged to build trust relationships with all stake-holders

oResourceful: Ability to endure under tight deadlines & a changing landscape and deliver innovative solutions

Project Management Expertise

Project Initiation Project Charter Project Planning/Budgeting Scope Definition

Detailed Planning Requirements Definition Project Controls

Issue Tracking Risk Management Communication to Management Scope Change

Schedule Changes Control Baseline Maintenance Project Status Tracking Communications

Project Financial Tracking/Reporting Drive to Delivery Control of Project Scope

Accountable for Project Success Process documentation Control Schedule & Adherence

Major Project Summaries:

Main Migrations: SharePoint migrations from 2007 to 2010 and upgrade to 2013 plus global intranet integrations; both on prem, hybrid Cloud and solely Cloud deployments --O365 platform directly liked and involved 10+ years working with EE & ME teams

O365 from ‘X’ Email [cloud & “on-prem”],MDM, ERPs, application development, replacement & sunsetting VDI conversion from XP to Windows 7 desktop environment

Application upgrades and deployments: example--Office 2010, 2013, Oracle P11i to R12; Maximo; proprietary apps, special platforms; Example: Web Apps. & mobile apps deployments and updates and upgrades extensive experience in web services

Infrastructure replacements and movements: both Cloud and new “on-prem” locations

ERP deployments-financial, business functional and email

Service Desk Highlights:

Conceived, developed, created training and managed deployments of S.D. methodologies for:

Reduced call center costs, shorter metrics for S.D. tickets and overall cost reduction of 28%

oManaged under training work stream-extensive service desks

Created triage documents with Level O,1,2,3,& 4 support for major migrations

oCreated customized mobility triage and service desk support methodologies

Added F.A.Q. self-help level 0 service desk using Tech Byte methodologies in major migration projects & Level 4

Strong familiarity with: SalesForce, Samanage, FreshDesk, Vivantio, InvGate and other proprietary SD software platforms

oManaged desk-side teams

oDeveloped on boarding and service desk tech bytes; increased overall understanding in testing by 45%

Instructional Design and Training Summary:

Expert in Training OCM and Communications:

oCreated, narrated and delivered over 4500 ‘Tech, Comm. And OCM.’ Bytes

oDelivery to end users directly and LMS

oOver 1400 courses designed and delivered

oMCT and MCP certifications, along with 3D animations, Camtasia and Adobe suite certifications

oUsed, Camtasia, Lectora, SNAP, Articulate and various supporting software

oCustomer sampling includes: G.E., J. P. Morgan, Soft Skills, Microsoft, Flowserve, Devon Energy, Dell, HP

Content delivery was for platform migrations

Software upgrades

Organizational process changes

Manufacturing changes to working systems

CBT training scenarios

Web cast delivery live, then encapsulated LMS versions with support documents

oDesigned and delivered over 14,000 training seminars and/or workshops

oHave worn dual ‘hats’ in project management scenarios

oADDIE, Kemp and OEM design models leveraged to fit client requirements

Project Manager/Program Manager Core project themes

SharePoint deployments, migrations and app development/replacements using SDLC Accompanying S.D support methodologies developed, such as “driver’s license program

Corporate “health-assessments” with remedy strategies

End to end Project Management Effective on-site or in remote scenarios

Budget, personnel, timeline and project plan Industries: Energy, HealthCare, Retail, Financial, Service, E-Tail, Software, Hardware, Construction

Mentoring of PMs and project leadership from PMO perspective

Timely updates to IT Leadership team & Business sponsor with stakeholder updates

Adept creator of project plans with dependencies and alternate scenarios

Manager Budget & Schedule, Approve timesheets and contractual payments

Assertive business coordinator of stakeholders Change and release management

Extensive testing model creator -engaging QA & UAT & coordinate with external vendors (as needed)

Coordinator with onsite & offshore teams for delivery

Active Weekly reporter of Status Reports Proactive Manager of Risks & Issues

Professional Experience Highlights Consultancy Practice/Senior Project Manager Prodecx Industries

3/2005-Present

As Program and/or Project Manager: Project development ‘Agile Style handled multiple large ERP and Migration projects with multiple work-streams [See breakdown on last page] Office 365 with SharePoint 2010 & 2013 intranet migrations and upgrades with Lync integration Plus supportive webinars; work in the following industries: Energy, retail, Computer,[hardware and software], financial, banking and service oriented clients Training in UC and connecting the ‘dots’; Integrated Training and PM work involving Agile methodologies, COBIT and ITIL standards; Additional responsibilities included: Managing communication on compliance and issues with weekly portfolio and FAQ video backups Oracle, SAP, Maximo implementations, Infrastructure replacement& relocations Virtualization of desktops, to Windows 7 from XP, migrations from Windows 7 to Windows 8 & 8.1 Deployments of Server 2012, SCCM Service Desk management of international desks throughout projects Oracle consulting and training on the R12 upgrade process from P11i-all phases from financial to prescriptive customizations; PM work plus deliverables for training-varying lengths and responsibilities

As Program and/or project manager: Managed and administered all work streams including the security procedures, software app development [SDLC], while ensuring compliance Direct management of Service Desk support

Special Mobility Highlights:

Developed mobility strategies for over 30 companies; MDM, software and operating system management, mobile device selection, SLA governance, BYOD policies both development and sustainment policies

TCO of program and maintaining levels and governance

Briefing “C” level and BOD with regular cadence

Handling service providers and developing custom programs Developed customized S.D. support triage document sets

Mobility PM expert, deployment of over 125,000+ mobile devices & plus applications developed and deployed in successful mobility work-stream as part of a larger project Used both MS Project, PlanView and Primavera in mangement of projects Deployed both MDM, goverance committee and RDM constructs MobileIron and/or Airwatch with combination of Citrix, 70% chosen

Extensive experience in Project Business Analyst role directly related to: assembling business and functional requirements for web content management systems

Experience working with Designers on highly creative, intranet web content management systems, ex: SharePoint High skills in defining requirements for solutions in multiple-entity environments [agencies, business partners] SDLC development and business analysis methodologies;

Working knowledge of business analysis documentation standards for WCMS

Extensive experience in MS Web Technologies, [exceeding 15 years] 4400 videos produced in Camtasia, SNAP, EMPOWER, Adobe products- in Training Bytes, Communication Bytes and OCM Bytes; 31 SharePoint deployments, LMS eLearning experience exceeding 10 years

Core Competencies:

Microsoft products, MS Project, Agile methodologies SharePoint migrations from 2007 to 2010 [with proprietary tools] and then to 2013 Azure deployments OneDrive Amazon deployments for Cloud apps., and data migrations

Software competencies Adobe Suite CS5/6 3D Rhino 3DS Cakewalk Goldwave, Camtasia Maximo

Additional PM tools used: Plainview Management Suite, Primavera 8.X

Tech Byte methodologies, budget management, management of team personnel

Training sessions ranging from live sessions to Web casts, to video web bytes

Content course development and consulting for integration with business partners and IT departments

PM work entails Change & Release Management, course material development and team orchestration

Microsoft platform software from the Office suite, Lync to SharePoint to web apps to business development software

Project Highlights

March 2011-June 2012 As Project Manager & Training Manager [dual role]: Dual project Virtualization of Desktop & SharePoint migration: 86,156 EU creation of training content and delivery to end users ERP Proprietary financial software and delivered content training on Office 2010, Extensive virtual desktop implementation experience, VM Ware, EMC Storage, Infrastructure deployments, supported Citrix, Windows; VDI, all portions of Financial software from analysis to execution of trades and investment portfolios; Customized S.D. development with call metrics cost reduction of 28%

Played dual role of PM and training manager. Multiple projects within energy, financial, banking and retail industries Program Management & Development; Customers include SBA, F500, Major Financial Firms, Software Companies and Private Firms; Migration from Server 2000 to 2008 and ‘forest’ reconstituted Sharepoint deployments and ugrades during project lifecycle; Highlights:

oChange management, project management management-over 147,255 end users--ITIL and COBIT-foundational implementation S.D deployments using Tech Byte methodologies

9/2010-3/2012 Three project phases other shorter term projects were completed during major project “off periods”;

oHighlights: Change management, project management management-over 147,255 end users--ITIL and COBIT-foundational implementation Added 100,000 mobile devices plus supporting apps

As Project Manager ---Initiative is with F500-Office 365 Cloud migration from Lotus Notes 8.X and 6.X fulfilling roles and both Project Manager and Trainer; Exchange and Lync trainer of 25,000+ users, 56 countries and 9 languages in 8 times zones; managed these changes and upgrades; Office 2010 from Office 2003 SharePoint implementation Lotus Notes to Office 365 s Infrastructure changes,: additional servers to Microsoft exchange & AD from Domino server & 28 worldwide conversions to MS platform from 264 local storages to three main server locations, cloud backup and

“on-prem” hybridization S.D. development with all 5 levels of service deployed

8/2009-9/2010 As Program Manager, SharePoint & Email migrations from Lotus Notes to O365, 110,000 end users, plus deployment of upgrade ERP, Oracle p11i to R12/ mobile deployment of devices with supportive mobility apps/deployment of O365 Three work stream blend with S.D. management

Project Highlights: As PM, Office 365 conversion, Lync training and Office 2010 training; SharePoint implementation (Out of box installation with minimal customization) accompanied by VDI & Managing communication on compliance and issues; Develop Security procedures and implementation ensuring compliance with changing framework; Regular reporting of non-compliance issues to leadership;

As Program Manager and Project Manager Office 2010 migration projects: conversions & installations, and rollouts

oCreated webinar series and delivered over 500+ webinars

oCreated and implemented Mini Microsoft Across America vehicles; selected and built technology inside ‘skins’

oCreated and delivered 34 web deliverables

oDeployed on 8 teams as PM with differing agendas and mission critical goals

oCreated & delivered multiple keynotes plus 100+ seminars Created, orchestrated and delivered @ 71 ‘pilot-test’ technology events successfully --Maintained 8 Project Management Positions concurrently---managing multiple agendas and mission critical elements as outlined above

As ID & Content Creator: [Delivery Expert] Applied best practice instructional design methodology to design, develop, write, and deliver computer based, mobile device, virtual (web) and instructor led training programs that drive performance improvement, develop their operations management and leadership skills, and enables them to meet/exceed operational goals;

Core Competencies:

Microsoft products, MS Project, Agile methodologies; Primavera 8.x

Tech Byte methodologies, budget management, team personnel management both core and virtual

Training sessions ranging from live sessions to Web casts, to video web bytes;

Content course development and consulting for integration with business partners and IT departments;

Microsoft platform software from the Office suite, Lync to SharePoint to web apps to business development software

3/2005-07/2009 Senior Program / Project Manager Microsoft/Marketstar

Co-creator, ‘igniter’, implementer & program manager spearheading three on-going national programs, with web-based deliverables, F2F and training;

As Project Manager managed successfully multiple ERP projects, including financial, SharePoint implementations; Three successful deployments totaling over 130,000 end users Management of projects plus three workstreams with blend of S.D.

oAccompanying platforms were Oracle financials, SAP, Microsoft Dynamics

oFunctioned as PM for MS Gold Partners in single PM and PM/project Manager dual role

Responsible for Project Initiation, Project Governance 7 Compliance, Project Planning & Budgeting, Risk management of developers, handled Training aspects and document creation;

oAs Program Manager and Project Manager Office 2007 projects: conversions & installations, and rollouts in five continents, in over 76 countries Created webinar series and delivered over 500+ webinars Created and implemented Mini Microsoft Across America vehicles; selected and built technology inside ‘skins’ Created and delivered 34 web deliverables Deployed on 8 teams as PM with differing agendas and mission critical goals Created & delivered multiple keynotes plus 100+ seminars Created, orchestrated and delivered @ 71 ‘pilot-test’ technology events successfully --Maintained 8 Project Management Positions concurrently---managing multiple agendas and mission critical elements as outlined above

Core Competencies:

Microsoft products, MS Project, Agile & Scrum methodologies; MS Dynamics

Tech Byte methodologies, Primavera 7.X

Budget management, team personnel management [both core and virtual]

Supportive Training sessions ranging from live sessions to Web casts, to video web bytes;

oContent course development and consulting for integration with business partners and IT departments;

Microsoft platform software from the Office suite, SharePoint to web apps to business development software

Accomplishment: Awarded exemplary performance review from events team and Microsoft performance reviews

12/ 2004-03/2005 Senior Manager and Technology Instructor (4 Month--Direct TV/Mas-Tec

Customer Service & Technical Program Enhancements: Training of 66 technicians for Direct TV national installation program

7/ 1999- 12/2004 Senior Technology Instructor Plano ISD

Creator & Implementer of new technology course; exceeded all criteria for new course state guidelines-4 NEA awards,

2/1993- 6/1999 President, CEO/ CIO Lowenkamp International

Multiple projects turnaround company performance through new training, staff involvement & professional development

Revenue Enhancements: Sales Budgets surpassed by avg. 24 percent during 5 years; Boosted earnings 23 percent; expense reduction 11.75 percent--Operational Enhancements: Orchestrated & managed 148 team members worldwide

Education

Washington University (STL) Bachelor’s degree with course work in Science, Biology, Chemistry & Physics extensive work in business and mathematics Continuing Education: 11 continuing Certifications in Technology Microsoft, Adobe, Rhinoceros, MAYA, Render Man, Macromedia Suite, Networks, MSCE, MOUS, MCP; Primavera X (Web application), Microsoft Suite 2013 & 2013 plus platform products & Project 2013/2010, Two On-line Masters, Internet Technology and Business Administration; Beltran University (on-line) Doctoral award in International Business; Who’s Who in American Business 2007, 2008, 2009, 2010 & 2011, 2012, 2013; IT Compliance experience in ISACA, COBIT & ITIL, IFRS & FASB for financial compliance-small and mid-market applications; USDA, FDA 7 OSHA- QC & QA standards for manufacturing & assembly;

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