Help Desk Technician

Kamil Stec

** ****** ******, ******* ****, NJ ***07

Phone: 201-***-****

******@****.***********.***

Linkedin: http://lnkd.in/bZZjdVA

Github: https://github.com/Kamilz21

OBJECTIVE:

To obtain a challenging position within Information Technology where my technical and people-oriented skills can be best utilized to support the organizational meet its information technology goals and become an IT manager or project coordinator.

EDUCATION:

Saint Peter’s University, Jersey City, New Jersey

Bachelor of Science, Computer Science concentration in Information Systems, May 2014.

School Projects:

Java: Area Program, BMI Program, Employee Program, Circumference Programs, Daily Cost Program, Diameter Program, Inventory Program, Personal Program, Slope Program, Tennis court members.

C++: Creating programs with questions and loops.

HTML Webpages: Inserting text, Inserting Pictures, Having list of questions, adding a table, and Freelance practice.

Robotics: Building and programming lego robots. Baseball program, Forklift Program, Loop program, Movement Program, Wait for command program, Driving course program, using light, sound and touch sensors, using advanced nxt functions, using unique features on the nxt.

HONORS: Awarded Saint Peter’s University Academic Scholarship

Related Computer Courses: HTML, Java, C++, Intro and Advanced

Robotics, Computer Mathematics, Visual basic, Intro Asp.Net, Cell Phone Application design, Webpage Development.

EXPERIENCE:

School Programming: Java: 1 year Experience

C++: 1 Year Experience

Visual Basic: 1 Year Experience

Certifications: SQL Server 2008 Essential Training

Lynda.com, License 2C62A5. July 2014 – Present

Foundations of Programming: Databases

Lynda.com, License C5E639. September 2014 – Present

SQL Server Reporting Services in Depth

Lynda.com, License 7BF067. September 2014 – Present

SQL Server 2008 Backups, Restores, and Databases Snapshots

BVS Certificate. June 2015 – Present.

Polish and Slavic Federal Credit Union, Fairfield, NJ

Help Desk Technician April 14, 2014 – Present

Provide technical assistance and support for incoming queries and issues, on the Track-It program, related to computer systems, software, and hardware.

Respond to queries either in person or over the phone

Maintain daily performance of computer systems, Morning Procedures.

Respond to email messages for customers seeking help.

Asking questions to determine nature of problem.

Walk customer through problem-solving process.

Reset user passwords and consoles when issues occur.

Index various paperwork for the company database.

Run diagnostic programs to resolve problems.

Install computer peripherals for users.

Setup and initialize users and preferences to various programs and systems.

Follow up with customers to ensure issue has been resolved.

Run reports to determine malfunctions that continue to occur.

Work with vendors to resolve issues.

Working to adjust/fix/set up printers on and off network.

Opcon Enterprise Manager- creating jobs/set up notifications.

ARCU Administrator.

Microsoft Sharepoint 2010 Administration/Developing.

Garden State Honda, Passaic, NJ

Service Department Assistant July 2009 – April 14, 2014

Facilitate and provide quality and supportive customer service

Process sales and billing invoices as well as auto rental agreements

Inspect rental cars to ensure that they are in proper working order

Organize customer shuttle to various areas in our facility

Dispatch auto technician work orders in an efficient fashion

Minor to intermediate trouble shooting

INTERESTS

Enjoy Computer Programming, Internet Research, Sports, Reading, Music

REFERENCES:

Available upon request.

Contact this candidate