Customer Service Manager

ASHA.B.NAIR

Contact number: +91-960*******, E-mail: Address:**********@*****.***

CAREER OBJECTIVE: To acquire a position in an organization, where specialized experience and education are valuable to an employer in its pursuit of profitability and an opportunity exist for long term security and personal growth.

EDUCATION:

B.A. Graduation In Economics Kaketiya University Andhra Pradesh

Plus Two Kendriya Vidyalaya Central School Andhra Pradesh CBSE syllabus Delhi

PROFESSIONAL EXPERIENCE:

General Manager-Buying operations

Company: OSG fashion, India, Kerala, Oct 2013 till date

Responsibilities:

Executing the strategic plan & driving revenue through effective sourcing, merchandising & timely quality inspection & delivery of orders

Managed and resolving production line & quality assurance issues by working closely with the teams

Achieving agreed business targets with respect to profit margins, vendor performance, quality & deliveries

Leveraging analysis & experience to identify & prioritize new sourcing opportunities and creating resource plans to achieve goals & targets for the team

Holding vendors accountable to performance agreements & determining the right courses of action

Partnering with department leaders to identify needs and plan development & skill building for sourcing talent

Manage the team effectively, providing inspirational leadership, day-to-day management, and developing them to be as effective and successful as they can be

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Senior Sales Manager

Company: VLCC International l.l.C, OMAN,Sep2009 till 2013 July

Responsibilities:

Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.

Ensure that all areas of work performance or departments are properly staffed and directed

Provide training, coaching, development and motivation to bring out the best in each distribution team member

Take on the responsibility for evaluation of all employees

Recommend desirable changes in the policies and goals of the branch and the organization

Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs

Identifying and monitoring the performance of competitors in the market place.

Providing excellent customer service to designated accounts,Address customer and employee satisfaction issues promptly

Achieve the profitability goals/objectives of the division/branch and organization

Interacting with guests regularly to gain feedback on quality & service effectiveness. Managing staff levels to ensure that key target marketing areas are always covered.

Establishment: Benq, Mega Electronics L.L.C Bur Dubai April 2006- March 2009

Show room Manager

Responsibilities:

Maintaining & developing relationships with existing customers via meetings, telephone calls & emails.

Visiting potential customers for new business.

Making accurate, rapid cost calculations, and providing customers with quotations.

Negotiating the terms of an agreement and closing sales.

Gathering market and customer information and providing feedback on future buying trends.

Negotiating variations in price, delivery and specifications with your company's managers.

Liaising with suppliers to check on the progress of existing orders.

Checking quantities of goods on display and in stock.

Recording sales and order information and sending copies to the sales office.

Le-Meridian Beach Resort & Spa Dubai Feb 2003- Nov 2004

Reservation Assistant

Responsibilities:

Handling the calls to meet the customer expectations

Maintaining offers for the different sectors in the market

Being a good listener to the customer to meet their requirements

Reviewing your own sales performance, aiming to meet or exceed targets

Meetings held on daily basis to be Resilience, and how to cope with rejections & to achieve the desired targets

Maximizes potential of subordinates through coaching, development and effective performance management methods, including conducting formal performance evaluations

ACHIEVEMENTS

Won ” the Performer of the Year” as the Best Sales Manager cum Show room Manager in’Benq Electronics

LANGUAGES KNOWN: English, Malayalam, Hindi, Tamil, Telugu, Tulu, Bengali.

KEY SKILLS:

Time Management Skills

People management skills

Interpersonal communication skills

Decision making skills

PERSONAL INFORMATION:

Name: Asha .B.Nair

Nationality: Indian

Marital Status: Divorced

Date of Birth : 05-06-1970

I hereby declare that all the above information furnished is true to the best of my knowledge.

Sincerely

ASHA .B.NAIR

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