Manager Customer Service
Resume:
India R. Goodall
Suitland, MD 20746
***********@*****.***
Career Objective:
T
O work in a progressive agency where my organizational, analytical and commitment skills will be utilized and encouraged.
Key Skills
I am a motivated, personable business professional with talent for quickly mastering technology. I am diplomatic and tactful with professionals and non-professionals at any level within the organization. I am accustomed to handling sensitive & confidential records.
I am a poised and competent individual with demonstrated ability to easily transcend cultural differences through flexibility and versatility. I thrive in deadline-driven environments and possess excellent team-building skills.
Written Correspondence
Front-Office Operations
Accounting/Bookkeeping
Customer Service Oriented
Scheduling Software
Professional Experience
Total Care Services, Inc. – Lanham, Maryland (Social Services Agency)
Human Resources Hiring Manager 07-2008 to 01/2015
Manage department in carrying out various Human Resources and Training Division procedures for all company employees.
Terminates files. Send correspondence to Payroll/Accounting.
Conducts nationwide background checks, pre-employment tests, conducts reference checks.
Answers inquiries from other departments/employees.
Sends letters to employees and consultants in reference to expired documentation. Sets up appointments for interviews.
Performs duties such as filing, faxing, and making copies as needed. Contacts past employers for references on potential employees.
Greets visitors, instructs them to sign-in and assigns visitors to appropriate conference rooms. Interview all visitors not on staff with Total Care Services, Inc.
Inputs/Updates applications in the HR application database.
Creates databases to ensure documentation is accurate.
Participates in recruitment efforts for exempt and nonexempt personnel (excluding managerial levels and above); and helps to coordinate the use of temporary employees.
Updates EEO-1 reports.
Assists in organizational training and development efforts.
Maintains Human Resource Information System records and compiles reports from database as needed.
Attends department meetings and trainings.
Copy training support materials/handouts for training courses, and assists with the creation or formatting of these where relevant.
Keeps training records & files up to date and also filing forms.
Performs other duties as required and assigned.
Department of Army, Alexandria, VA (Military Agency)
Office Manager – 12/2006 to 10/2010
Executed all duties as the Primary Director's personal assistant.
Served in multiple roles as an Office Manager to three executive departments.
Maintained travel schedules, monthly calendars and coordinated conferences.
Assembled and organized seminar materials and presentations.
Typed and formatted the Director’s correspondence, performed data entry and maintained databases involving federal grants.
Department of Housing, Washington, DC (Housing Services)
Office Automation Clerk – 09/2004 to 11/2006
Answered multi-line phones and responded patiently and courteously to callers requests.
Reconciled office budget allotment through distribution and bookkeeping of petty cash funds.
Maintained administrative records and budget; requisitioned supplies and equipment.
Maintained the organization and management of the filing system.
Drafted and typed a variety of correspondence, documents, memos and forms.
Performed various administrative tasks; faxing, filing, copying, mail sorting and distribution, compilation of meeting minutes.
Diamond Auto Detailing Shop - Suitland, MD (Automotive Industry)
Receptionist – 04/2002 to 09/2004
Ensured phone calls were redirected accordingly. Greeted guests in a professional, friendly, hospitable manner.
Typed memos, correspondence, reports, and other documents.
Received incoming calls and dispatched to appropriate department and staff.
Received and distributed in-coming mail, metered all outgoing mail and packages. Arranged pickup and delivery of courier services.
Made sure lobby area was free of debris, had adequate chairs in the lobby area. Controlled the use of the copier and fax machine.
Copied and faxed (local) documents for staff that do not work in the office.
Word processed correspondence from the Office Manager for the company as assigned.
Perform other duties as required and assigned.
Wheeler & Associates, Inc. - Washington, DC (Social Services Agency)
Individual Support Plan (ISP), Case Coordinator – 04/2002 to 04/2003
Coordinated meetings with health care providers, attorneys, Quality Trust advocates, residential providers, and case managers for the mentally challenged individuals.
Accumulated, assembled, made any needed corrections to ISP documents for scanning finalization and submitted ISP documents to the Department on Disability Service.
Maintained monthly ISP calendar.
Provided weekly status reports on completed ISP meetings. Developed and prepared meeting notifications.
Education
Frank W. Ballou Senior High School, Washington, DC
Diploma, June 2001
certifications
CPR & First Aid
Security License MD: 407-0642 Alpha Protection Services
Computer Proficiencies
Project Management
General Office Skills
Microsoft Office Suite
Computer Savvy
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