Customer Service Manager

DAVID D. BEZRUTCZYK

*** **** ******, *** *******, CT 06053 860..225.1872 C 860-***-**** ************@*****.***

Operations Engineering Manager with experience in multi-site operations, proven ability in project leadership and Contract negotiation. A Resourceful decision maker respected for integrity, ethics and customer focus. Experienced in corporate and industrial settings with strong performance in the following disciplines:

Project Management Organizational Management EH&S Programs Warehousing

Power Systems Continuous Improvement Energy Management Cost Reduction

Lean Manufacturing Security Customer Service Quality Engineering

EDUCATION

CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT

Master of Science: Organizational Management

Rensselear Polytechnic Institute, Hartford Campus, Hartford, CT

Electrical Power Engineering/Power Transmission

CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT

Bachelor of Science, Electrical Engineering, New Britain, CT

EMPLOYMENT HISTORY

United Technologies Corporation East Hartford, CT 2004 to 2015

Operations Manager for Facilities & Services

Experienced in working with local, state and federal regulators.

Delivered savings on projects through competitive bidding with new diversified contractors.

Instituted building safety, security and Environmental code requirements.

Conducted Utility piping re-locations in accordance with CFR193 and NFPA 59a.

Reviewed electrical/electronic equipment specifications, budgets and project time frames.

Presented sub-station improvements for power delivery, along with the installation of electronic trip units.

Developed cabling/grounding designs for UPS/Generator power support in the main DATA Center

Improved manufacturing by reducing material movement, relocating machine centers and organizing quality control stations within the production areas.

Organized code compliance reviews to assure adherence to CFR 40 regulations.

Conferred with internal clients on the financial justification for the installation of new equipment.

Worked jointly with the HR and maintenance Departments in conducting Lock-out/Tag-out training.

Instituted building safety, security and Environmental code training courses for supervisors and operators.

Provided training for the trucking fleet mechanics and supervisors.

Reviewed equipment specifications and budgets, along with estimated project completion dates to assure quality adherence.

Organized the implementation of a Computerized Maintenance Management System (CMMS).

NuWay Tobacco Company South Windsor, CT 1998 to 2004

Senior Plant Engineer/Safety Director

Analyzed OSHA reportable incidents and reduced insurance claims by 65k annually by correcting work habits and assuring that all personnel had proper protective equipment.

Directed a Hazardous Material (EPA) program for supervisors and operators.

Introduced Process Failure Mode and Effect Analysis (PFMEA) in the chemical mixing department, Continuous Improvement, (CI).

Augmented manufacturing by automating production lines and emulating electronic controls with Foxboro Mass Flow tubes, (Allen Bradley/Sieman’s) PLC’s, VFD's, laser sensors, along with Yokogawa paperless recorders.

Initiated in-process inspection work stations with laser measures and Paperless Recorders for real-time reporting

Resized electric pump and drive motors to efficiently meet intended applications and power usage.

Provided specifications for the design and installation of a garage to maintain company vehicles and trucks.

Organized a CFR 40 part 60 & 70 training program for Managers, supervisors and maintenance personnel.

Provided training for inspectors on root-cause manufacturing inspection process problems.

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OCE IMAGING SUPPLIES Guilford, CT 1994 to 1998

Manager of Engineering and Maintenance

Mandated raw material acceptance inspection which reduced incoming stock rejections.

Resolved production flow problems in manufacturing by developing a waste control – bailing system which contributed to recycling and presented a (2) two year ( ROI) Return on Investment.

Through cost containment controlled the Facility operational budget of $28.8MM for supplies and utilities.

Determined the need to construct a new electrical distribution system to reduce monthly charges.

Initiated the replacement of (6) HVAC roof units and (2) Ammonia refrigeration systems.

Solved material movement for receiving and shipping by constructing finished goods ware house.

Managed a maintenance/Janitorial and Security staffs for a multi- facility operation.

Developed a departmental Managerial/Supervisory performance appraisal program to provide training to enhance technical skills and CODE knowledge.

United Technologies Research Center Hartford, CT 1985 to 1994

Facility Electrical Engineering Manager

Project Engineer for Facility production and power/telecommunication distribution.

Partnered with DISNEY Operations and Orlando, FLA officials to create a DATA Center using a deserted factory

Saving an estimated $305 million in new construction and allowing for multi-facility growth.

Utilized Kaizen (Continuous Improvement) which led to Lean manufacturing.

Consultant to the Research Center Operations Vice President on facility expansions.

Initiated a facility inspection program to identify NEC/NFPA violations, structural repairs and safety issues (EPA/ADA/OSHA).

Managed the installation of a Fuel Farm for the storage and use of Jet Fuel, Diesel and LNG under the guidelines of CFR193,NFPA 59a and NEC 500 all of which reviewed by the City Officials.

Prescribed and installed 550MW Co-Gen plants for stand-by (wheeling) electrical power for facilities.

Reviewed RFQ’s for the purchase and on-site testing of new electrical equipment.

Implemented the use of SCADA to monitor switch-gear operation between multiple facilities.

Organized the design of Class 100 clean rooms, as well as double wall security rooms.

Evaluated capital projects for the relocation/rearrangement of offices and equipment.

Facilitated plans for DATA Center disaster preparedness with emergency power systems, (UPS, MG’s, ATS, Generators), along with environmental (HVAC) DDC controls.

Assured quality cafeteria performance for food storage & preparation, along with customer service

CERTIFICATIONS

Environmental Compliance for air, water and hazardous waste

Customer Service NFPA 70E

OSHA 510/Life Safety Health Code

CONVEX TRAINING provided NorthEast Utilities

Illumination Engineering Society

BOMA - Building Operation Management Association

National Career Readiness Silver Level 2/13/2914

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