Customer Service Representative
Resume:
Ernia Bell
Marietta, Ga *****
*********@*****.***
SUMMARY
To obtain a position with a company which allows me to utilize my skills of the best of my abilities, where I can be an integral part of the company's growth and creating potential career growth opportunities for myself.
QUALIFICATIONS
Proficient in Windows based programs able to multitask with several screens up. Excellent communication skills, verbal and written customer service skills
ability to anticipate and resolve problems
attention to detail and ability to handle multiple tasks simultaneously
proven record of achieving individual and team goals for
accts/payable and receivable, excellent customer service,
adapt to policies and procedures, possess strong organizational skills
dependable, reliable, and punctual able to work with minimal supervision
technical proficiency in Microsoft Excel and Word and vast experience in high volume call centers, knowledge of the (FDCPA) Fair Debt Collection Practices Act.
WORK EXPERIENCE
2014-2014
Customer Service Representative TitleMax Smyrna, Ga
Help increase store profitability through customer relationship development, community involvement and marketing campaigns Accurately determine loan values based off of a comprehensive vehicle appraisal Successfully manage customer accounts and ensure that payments are made in a timely manner Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws, also in charge of informing customers of delinquent accounts over the phone and also at place of employment and homes and in charge of retrieving clients belongings from repossessed vehicles.
2007 - 2013
Guest Service Representative
Extended Stay America
Norcross, Ga
Registering guests, checking in/out, coordinating housekeeping assignments
Cash handling, receipt deposits, night auditing
Customer care/Complaint management.
Employee of the month for three straight months
2005 - 2007
Customer Service-Collections
JP Morgan &Chase
Kennesaw, Ga
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Processing and Maintaining documents related to Loans.
Compiling and analyzing data for monthly management Loan Loss Reports to measure portfolio performance.
Handling in Bound Calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including payment inquiry and reconciliation control units.
Managing the acquisition of revenue/expense data for monthly product profitability.
Ranked within the top 5% first card service’s agents assigned to 30-day collection activity.
2003 - 2005
Customer Service Representative-Outbound Call Center
Verizon Wireless
Marietta, Ga
Handled a high influx of inbound/outbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
Experienced strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents
2001 - 2003
Sales Associate
Rave
Smyrna, Ga
Cashiering, stocking and ticketing items, loss prevention, greeting customers, and store maintenance
EDUCATION
2006 Medix Technical School
Smyrna, Ga
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