Customer Service Representative

BISRAT (BEE) BEYENE

Lithonia, GA ***** 678-***-**** *********@*****.***

Clerk Admin

Experienced in All aspects of Clerical, Secretarial, Customer Service Delivery

A Recognized Expert as a Secretary, Outreach and Human Services,

Top performing professional with a history of attention to detail, accuracy, quick learner, attentive to listening and very resourceful. Possess transferable and valuable skills. Successful track record of utilizing education and career experience to make positive contributions in providing Administrative support, uplift humanity and better people’s lives. Contribute meaningfully by volunteering as a mentor to children and teenagers; as well as working with the elderly, refugees and the homeless. Strong work ethic and a high level of integrity with well-rounded experience working as an Administrative Secretary, Residential Counselor, and Interpreter. Working knowledge in MS Office included Word, Excel and PowerPoint.

A R E A S O F S T R E N G T H

Strategic/Tactical Planning

Effective Communicator

Staff Supervision & Training

Residential Counseling

Customer Service/Satisfaction

Strict Timeline Adherence

Detailed Documentation

Caregiver/Outreach Worker

Conflict Resolution

P R O F E S S I O N A L E X P E R I E N C E

Rose Petal Falls, Stone Mountain, GA 2013-2015

Caregiver/Companion – Private Duty CNA

•Conducted light housekeeping, prepared meals, help with personal hygiene demands and kept abreast of medication schedule as a part of while rendering unmatched service to the elderly in their daily living.

•Meticulously documented daily activities and provided additional assistance in other areas as required.

Jas Links Healthcare, Dacula, GA 2014-2015

Caregiver-Private duty CNA

•Delivered top-notch customer/client service to the elderly during the process of assisting them with their daily living activities.

•Primary source of care, ensuring that personal tasks and light housekeeping duties are completed daily.

Young People Matter, (YPM), Tucker, GA 2014-2014

Residential Counselor - PRN

•Transformed the lives of young adults by mentoring them with essential life skills. Coordinated services and activities for residents.

•Guaranteed care by preparing meals, doing the laundry and performing light housekeeping.

The School Kids Club, Lithonia, GA 2010-2014

P/T Driver, Teacher’s Assistant and Camp Assistant

•Ensured students’ safety by transporting them to after school center after their dismissal from school.

•Kept accurate account of mileage on Excel spreadsheet and also of gas receipts.

•Oversaw study hall and assisted with the timely completion of homework assignments.

BISRAT (BEE) BEYENE, PAGE 2

World Relief, Catholic Charities, JF&CS, & Samuel’s Health, Atlanta, GA 2009-2012

Interpreter/Customer Service Representative – On Call

•Administered Interpreter services in Tigrinya & Amharic to Refugee Resettlement clients.

•Attended physician’s appointment with clients and assisted with other personal needs.

•Delivered interpreter services during completion of forms and during meetings/orientations.

P R O F E S S I O N A L E X P E R I E N C E ( C O N T . )

Organo Gold, Lithonia, GA & Ardyss Intl., Lithonia, GA 2008-2011

P/T Customer Service Representative - Independent Distributor

•Ensured business success by displaying, marketing and answering questions about product to prospective and established clients.

Berlitz Language Services Inc., Atlanta, GA 2006-2007

P/T on call Language Teacher

•Delivered properly planned and prepared lessons in conversational French to adults.

Beyb’s Concepts Inc., Decatur, Atlanta 2004-2006

Business Owner/ General Manager

•Planned, prepared, designed, opened a retail business, a gift shop

•Responsible for managing daily business operation for success

•Interacted with customers, clients, vendors and community at all times

Previous employment history includes Caregiver/CNA in Lawrenceville, GA; Administrative Secretary for the Department of Employment and Training, (D.E.T.), Boston, MA, Area Office Secretary for Department of Social Services, (D.S.S), Cambridge, MA; and Medical Secretary – Unit Clerk for Boston Medical Center, Boston, MA.

E D U C A T I O N, T R A I N I N G & S K I L L S

Associate Degree in Science/Word Processing, Bunker Hill Community College, Boston, MA

Certified Nursing Assistant, CPR, First Aid, TB & Background check, Care Giver’s Solutions, Stone Mountain, GA

Pre-Nursing and Language, Georgia Perimeter and Clarkston, GA

Additional Skills

Languages: Fluent in Amharic, Tigrinya, French and basic spoken Arabic

Typing Speed of 40 wpm

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