Customer Service Sales
Resume:
Cassandra R. Hermon
Lake Charles, LA 70601
*********@*****.***
OBJECTIVE I possess excellent communication, organization, and time management skills. I have excellent working knowledge of Microsoft products, excellent job attendance and job performance records. I have high energy with the ability to adjust to frequent changes and fast paced environments. Possess confidentiality skills with the ability to use discretion and good judgment. Inspired motivator and dedicated team player. I’m skilled at learning new concepts quickly. I would like to attain a career in an industry where I can use the skills, knowledge, and training that I currently possess in order to make a positive impact in a company that allows the opportunity for advancement and growth.
WORK
EXPERIENCE Dates Attended: April 08-Present
Company: McNeese State University
Duties Perform a variety of clerical duties that requires independent judgment to accomplish support for the staff members, students, faculty and supervisor. Processes routine paperwork, enter
data in the department log and computer,
to service the students and faculty.
Prepares requisitions for the purchasing of supplies. Schedule appointments, prepare travel
forms, maintain budget, update students folders
with grades and degree plans. Supervises
student workers and handle all administrative
duties.
Dates Attended: Jan 04-Jan 08
Company: Nate’s Music & Etc
Duties: Handled general cashier duties, customer interaction and service, merchandise stocking,
and ordering, also answered telephone inquiries
for sales. Sold prepaid cell phones, process
payments for different cell companies. Handled
large sums of money daily.
Dates Attended: Jan 97-Nov 03
Company: Bellsouth Telecommunications
Duties: Responded to approximately 200 calls per day
regarding home telephone service, bill inquiries,
payment arrangements, disconnect telephone
service, add new service, add new products to
existing service, cell phone inquiries and sales.
Provided assistant with explaining customer’s
bill and recommending the best service
available for the customer. Input data into the
company computer system program. Handled
customer complaints and resolved them quickly.
Excellent customer service on the phone and
in person.
EDUC ATION Institution: LaGrange Sr. High
Degree: High School Diploma
Date: 1979
Institution: McNeese State University
Degree: None
Description: I attended MSU for 1 year pursuing a BA in
Business Administration; joined the Army
REFERENCES Darcel Wright 337-***-****
Charlene Howard 253-***-****
Melissa Ross 337-***-****
ADDITIONAL
INFORMATION: 2 yrs Army (Personnel Admin Specialist)
Type 65 wpm
Excellent telephone etiquette
Extremely customer/client oriente
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