Customer Service Safety
Resume:
Michael Christensen
New Egypt, New Jersey 08533
Home:609-***-****
Cell:732-***-****
********@***.***
Objective:
A creative and challenging position in the transportation industry where training, highly developed abilities, interpersonal skills and industry expertise will be fully utilized to achieve profitability objectives and lead to career growth and advancement opportunities.
Credentials:
Over 20 years of progressive experience in the transportation industry. Background encompasses supervision and comprehensive knowledge of the transportation operations and regulatory requirements. Proven skills in developing and implementing policies / procedures to create standards of excellence in safety and customer service.
Have demonstrated strong customer service skills with hands on experience working with a diverse client base. Dealt directly with motor carriers of general freight, household goods and hazardous materials.
• Exhibit strong planning, organizing, and problem solving skills.
• Strong Communication and time management skills.
• Understanding and ability to manage DOT requirements and regulations.
• Customer Service, Accounts Receivable and Accounts Payable
• Public speaking skills in front of small to large groups.
• Proficient with Microsoft Office, Word, Excel and Powerpoint.
Work Experience:
Safety Director
6/2010 – Present
Tryon Trucking, Inc.
Morrisville, Pennsylvania
Ensure compliance with all aspects of the Federal Motor Carrier Safety Regulations.
Ensure the safety department personnel provide internal and external customer service to clients and terminals.
CSA 2010 monitoring & DataQ challenges
Operations management and operations tracking system.
Driver recruiting – owner operators
IFTA and State tax reporting and tax filing
Ability to assign and manage schedule of multiple tasks
Complete and run reports for management.
Records & documentation maintenance.
Staff training and development.
Consultant
10/2006 – 12/2009
North American Transportation Consultants, Inc.
Hightstown, New Jersey
Combine wide-ranging industry knowledge and regulatory awareness with pro-active, practiced business sense. Utilize planning, coordinating, organizing, and leadership skills for clientele in need of guidance in the areas of environmental, occupational, health, safety and regulatory compliance. This was accomplished through some of the following tasks:
• On-site and off-site reviews that include a comprehensive evaluation of current practices and policies on motor carriers of general freight, hazardous material carriers and household good carriers.
• Dealt with all levels of management on safety compliance issues, driver safety, Compliance Reviews, CSA 2010 interventions and reviews, Hazardous Material Packaging standards and other compliance areas.
• Worked with the carrier profile information that can be utilized to reduce accidents and injuries.
• Conducted training to a variety of companies on both safety and hazardous materials regulations which would include; hours of service, cargo securement and HM-126F.
• Conduct both warehouse packaging inspections and vehicle inspections at the client's location to ensure compliance is being maintained.
• Conduct Safety meetings to discuss regulations and safety concerns to drivers.
Client base consists of both private carriers and for hire carriers and shippers. Some of these clients were Land ‘N’ Sea, Inc., Brenntag, Inc., Coyne Chemical, Inc. and Greatwide Transportation.
Federal Program Manager
9/2005 - 10/2006
Federal Motor Carriers Safety Administration
Raleigh, North Carolina
Responsible for the federal programs for the Federal Motor Carrier Safety Administration North Carolina division.
• Assigned and managed schedule of the investigators.
• Conducting reviews of investigators compliance reviews.
• Analyzed the facts and circumstances of enforcement cases for agency approval of case.
• Investigate reports or complaints of unsafe carrier activity when there are clear precedents and no unusual problems or public interest is anticipated.
Draft letters, memoranda, or internet reports on a variety of subjects to answer specific questions on agency policy or procedures from the general public, agency officials, industry representatives, or others.
State Training Manager
1/2002-09/2005
Federal Motor Carrier Safety Administration
Arlington, Virginia
Responsible for training all state law enforcement personnel in the areas of compliance and enforcement, highway safety, education and outreach and program management.
• Responsible for roadside courses and instructor certifications.
• Instructed new investigators at FMCSA academy.
• Responsible for scheduling instructors at State Patrol academies.
Served on Cargo Securement & Hours of Service rule making teams.
Safety Investigator
10/1999 - 1/2002
Federal Motor Carrier Safety Administration
Olympia, Washington
Responsible for conducting safety and hazardous materials enforcement investigations to assess compliance with Federal Motor Carrier Safety and hazardous materials regulations.
• Conducted onsite compliance reviews of moderate scope and complexity.
• Interviewed carrier personnel.
• Determined if adequate company systems are in place to cover such activities as hours or service, driver qualifications, and vehicle maintenance.
Commercial Vehicle Officer
9/1993 - 10/1999
Washington State Patrol
Olympia, Washington
Enforced state and federal laws on Commercial Motor Vehicles and operators.
• Conducted vehicle inspections, which included the safety of the equipment and the weight of the vehicles.
Education
Washington State University
Pullman, Washington
Bachelor's Degree – BA in Social Science
Additional Info
Safety Awards:
FMCSA - 50/2010 Commitment to Safety Award
CVSA - Presidents Award
FMCSA - President's Initiative Award- US Mexican Border
References if needed are available upon request.
Salary requirements are open for discussion.
Contact this candidate