Customer Service Manager

Kiasha L. Moore

*** ******** **., *** # ***

Lewisville, TX 75067

Phone: 682-***-****

Email: ***********@*****.***

Objective: To gain a long-term position with a company that will allow me to grow with them as a valued employee.

Qualifications and Strengths:

Comfortable in a fast-paced environment

Excellent communication and organizational skills

Loyal and trustworthy

Education:

Gainesville High Graduate

North Lake College – college hours

Proficient in Microsoft Word and Microsoft Outlook

Typing at 35 wpm

Familiar with Active Directory

Familiar with interfaces and HL7

Work Experience:

05/2007-7/2015 Quest Diagnostics, Dallas, TX 75234

Support IT Analyst

Clients call into our Call Center with technical issues surrounding our products and we troubleshoot to resolve the problem.

09/2006- 05/2007 Ajilon Consulting (Temp Service), Dallas, TX 75234

Analyst Level 1 (at Quest Diagnostics)

Contacted clients to help troubleshoot problems on their Quest Computers or Printers based on a daily Error Report that was printed and distributed to our team. Responsible for making sure that all clients received their lab reports from Quest Diagnostics through their Quest equipment.

08/2010- 12/2014 Children’s Place, Vista Ridge Mall, Lewisville, TX 75067

Assisted Customers

Stocked and arranged merchandise within the store

Worked as a Cashier

09/2005- 1/2007 Target, Las Colinas, TX 75063

Jewelry Specialist/Team Lead in Soft lines

Managed daily activities of my team

Arranged/displayed jewelry and merchandise

Assisted customers daily

Other positions at Target:

Cashier

07/2002- 08/2005 Wal-Mart Super Center, Irving, TX 75063

Customer Service Manager

Prepared work schedules for all cashiers

Prepared Performance evaluations

Trained new employees

Assisted customers daily

Other Positions at Wal-Mart:

Cashier

Accounting Office

Customer Service Desk

References available upon request

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