Customer Service Management
Resume:
BRUCE WAYNE JACOB JR.
*** ***** ****. ** ********,Il. 60202
********@*****.***
PROFESSIONAL SUMMARY
Management Professional with a history of performance excellence in the areas of Operations Management, Equipment Movement and Coordination, Force Protection, and Facility Security. Impeccable communication skills paired with an unwavering dedication to the success of all endeavors and assignments. Routinely relied upon for expertise, advice, leadership, guidance, and management skills throughout a decorated career by senior personnel and officials. Extensive knowledge of Force Protection techniques, procedures, movement protocol, personal security, and Facility Security Management. Willing and looking to relocate.
Possess a Secret DOD Security Clearance issued 04/25/2008.
Commercial Furniture Installation Experience
Human Resource Management
Logistics & Supply Management
Personal Security
Small & Large Arms
Positive Attitude and Great Work Ethic
Superior Interpersonal Skills
Meticulous Attention to Detail
DOD Regulations
Facility Security
Strong Mechanical Inclination
Manufacturing experience
Maintenance experience
Microsoft Office Suite
Management Systems
Personnel Training & Development
Superb Time Management
Transport Security
EDUCATION & TRAINING
Fayetteville Technical Community College, Fayetteville, North Carolina 2009
Basic Residential Wood Frame Construction Certification
Dundalk High School, Dundalk, Maryland 2002
High School Diploma
Military Training
Advanced Leaders Course, 2013
Equal Opportunity Leaders Course, 2011
Unit Prevention Leaders Course, 2011
Warrior Leaders Course, 2011
Defense Hazardous Materials Packing Course, 2010
Smoke Generation Course, 2010
NCO Refresher Course, 2010
Combat Lifesavers Course, 2008
Airborne Course, 2008
Combatives Level I, 2007
Reception Battalion Attrition Course, 2007
AREAS OF EXPERTISE
Operations Management
Superb ability to plan, coordinate, and execute operational procedures and plans with a high success rate, staying within budgetary and regulatory guidelines. Proven track record in the United States Army planning, developing, and executing countless missions and exercises with flawless execution. Strong ability to motivate team members and delegate assignments for the seamless performance of specific missions. Demonstrate efficiency in delivering clear, concise communications to all personnel involved in everyday operations as well as special projects. Consistently noted for exemplary performance in every facet of assigned duties, and duties performed above expectation.
Administrative Management
Proficient in organizing and developing administrative tasks and guidelines, bookkeeping, records management, inventory and supply movement operations, and coordinating staff and personnel rosters for daily operations as well as special projects and events. Excellence in mentoring and motivating staff members to excel above and beyond required duties, a history in staff/employee relations and counseling when needed to maintain a cohesive team.
Security/Force Protection Management
Provide security on a variety of levels to include but not limited to Force Protection, Personal/VIP protection, Security Parameter/Crowd Surveillance, Special Event Security, Equipment/Supply Security and Transport, Facility Security, Secure Gate Entry/Egress and Sensitive Information/Supplies Transportation. Proficient in the use of various tactical and navigational software programs and computer systems, an array of weapons both small and mounted firearms, and long and short range targeting scopes, night vision, infrared, and satellite based imagery.
Training Management
Excellence in tactical training and course instruction in several areas to include small unit combat operations, hand to hand combat, land navigation, and special tactical exercises. Train and mentor thousands of Soldiers in several courses with an extremely high success rate. Consistently selected over colleagues to instruct specialized training, tactical exercise preparedness, and other Ranger qualification courses.
WORK EXPERIENCE
JM Carr INC, Delray Beach, Florida
Installer
07/2013-Present
Knowledge and Installation of Knoll, Kimball and other office furniture in U.S. Embassies and Consulates worldwide.
Received and processed shipments.
Reviewed blueprints to ensure correct placement and installation of the inventory.
Separated inventory according to location.
Interacted with other trades (electricians, computer networking specialists, etc.)
Assembled parts accurately and in a time-efficient manner.
Interline Brands Inc, Aberdeen, North Carolina
Manufacturing Associate
09/2014-04/2015
Sheet metal fabrication utilizing a variety of tools and machines.
Processed shipments.
Assembled parts accurately to specifications and in a time-efficient manner.
Repaired machinery such as welders, presses, rollers and benders.
Andy Frain Services, Pinehurst, North Carolina 06/2014-06/2014
Event Staff
Delivery of quality service and positive interaction with our customers.
Strong customer service orientation, exemplifying the Mission Statement that Customer Service is Every Employee’s Job.
Greeted guests using my ability to greet all visitors, vendors, and employees while continuously maintaining the standards of excellence in presentation and professionalism.
Collected lost and found items.
Assisted with lost children/parents, resolving guest complaints, scanning tickets, ushering guests to their seats and providing assistance whenever necessary.
Provided entry security using metal detector, and visual inspection of bags.
Maintain a working knowledge of all emergency policies, procedures and regulations.
Be diligent and vigilant in safety awareness.
Know and understand post orders, revisions, and daily event needs.
United States Army, Fort Bragg, North Carolina 09/2007 – 06/2013
Squad Leader (Team Manager)
Maintain accountability for assigned equipment and supplies valued in excess of $2 million dollars without incident or loss.
Personally reengineered Squad dismounted Standard Operating Procedures (SOP) to accommodate the changing climate in Afghanistan with superior results.
Planned, coordinated, and instructed numerous training classes on weapons systems, weapons, tactics, counter IED tactics, and combat techniques.
Developed and implemented an inventory file to ensure equipment tracking and management while deployed in Afghanistan.
Maryland Transportation Authority, Baltimore, Maryland
Vehicle Recovery Technician I 04/2007 -08/2007
Operated special towing equipment and required to respond to disabled vehicles.
Removable of disabled vehicles from obstructing traffic flow.
Maintain safe traffic flow through, and adjacent to, Maryland Transportation Authority properties.
Pinnacle Electric Company, Baltimore, Maryland
Electrician’s Apprentice 06/2005-10/2005
Demonstrate safe work habits, comply with company safety requirements.
Pulls electrical wire and cable in conduit using manual and power equipment.
Moves / handles various equipment and spools of wire.
Installs electrical raceways and wire, conduit, lighting fixtures, controls, machinery and electrical distribution equipment under the supervision of an experienced Journey worker electrician.
Installs and bends conduit using manual, mechanical and hydraulic benders.
Proper care for material, tools and equipment.
Assist electricians by performing various tasks.
Operates power tools such as drills, saws, pullers, tuggers, etc.
Measure resistance of wires, cables, connectors, transformers and various motor windings using instruments like micro-ohmmeter, ohmmeter, megohmmeter, both analog and digital.
Penske Truck Leasing, Baltimore, Maryland 07/2002 – 06/2005
Customer Service Representative
Maintained existing customer relationships through utilization of world class customer service.
Managed oversight for a large fleet of vehicles ensuring all proper documentation was up to date, as well as maintenance schedules.
Matched vehicle demand with availability through utilization of a national company database system.
Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels, Clean windshields, and wash vehicles
Prepare daily reports of fuel, oil, and accessory sales, Order stock, price and shelve incoming goods
Vehicle component lubrication and replacement, Electrical system repairs, Cooling system maintenance, Perform basic diagnostics and preventive maintenance.
Repair and replace hydraulic and pneumatic components.
AWARDS
Army Commendation Medal (3rd Award) … Army Achievement Medal (3rd Award) … Army Good Conduct Medal … National Defense Service Medal … Afghanistan Campaign Medal with Campaign Star (2nd Award) … Global War on Terrorism Service Medal … Army Service Ribbon … Overseas Service Ribbon … NATO Medal … Combat Infantryman Badge … Expert Infantryman Badge … Parachutist Badge … Driver and Mechanics Badge with Operator Clasp
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