Kevin F. McCarthy

* ***** ****, ******, ** ***** M: 603-***-**** acraqu@r.postjobfree.com LinkedIn Profile

Skills

Documentation experience:

Converted FrameMaker, PDF, and MS Word documentation to DITA/XML based documentation.

Created new DITA/XML based documentation.

Updated existing software and hardware documentation.

Created new software documentation from scratch in a variety of environments for both users and engineering staff.

Created graphics for technical documentation and training materials.

Learned new technologies and became a subject matter expert in order to successfully complete projects.

Created PowerPoint presentations.

Performed peer editing.

Worked on both cross-functional teams and project teams to improve software documentation.

Worked remotely using Cisco WebEx to communicate with engineering staff in world-wide locations.

A team player, but capable of individual contributions.

Technical documentation skills:

Software/Hardware documentation

DITA/XML documentation

Structured Authoring

Single-source documentation

Content management

HTML documentation

Context-sensitive online help

Graphics

Software skills:

Adobe Acrobat, FrameMaker, RoboHelp, and Captivate

Blast Radius XMetaL Author

Microsoft Office Suite, Visio, Project, and SharePoint

TechSmith SnagIt

Bug tracking and documentation revision control software

Training materials:

Designed and implemented training programs

Created Instructor/Student guides and Handouts/Reference materials

Updated existing and created new training materials

Customer/User documentation:

System Administrator's guides

Architecture Overviews

Reference guides

Installation guides

Upgrade guides

Release Notes

Technical Support/Engineering documentation:

Logical Build Guide

Installation guides

API Reference guides

Upgrade guides

Work Instructions

Standard Operating Procedures

Policies

Critical Environment documentation

Incident Reports

Experience

Consulting Technical Writer/Information Designer and Developer 01/2013 to 11/2014

VCE Marlborough, MA

Created VCE Specialized System for SAP HANA Software documentation:

Administration Guide and Architecture Overviews for users

Logical Build Guide for manufacturing and engineering personnel for installing/troubleshooting the VCE SAP HANA product. This includes installing the converged infrastructure, leveraging Cisco compute and network technology, EMC storage and data protection, and VMware virtualization and virtualization management

Documentation Lead for the VCE Specialized System for SAP HANA project

Interfaced with remote engineering personnel to obtain required information for a variety of document types

Worked with project teams using Rally to keep track of deliverables

Converted FramMaker, PDF, and MS Word documentation to DITA/XML based documentation

Used DITA concepts to create new documentation that enabled content management and reuse

Posted documentation to web portals

Technical Writer – Contract 01/2012 to 06/2012

Johnson Controls, Inc. Devens, MA

Created new and re-wrote/converted existing cGMP documentation including:

Policies, Standard Operating Procedures, Work Instructions, Forms, Incident Reports and Critical Environment documentation at the Bristol-Myers Squibb LSCC facility

Played an integral part in BMS passing their FDA pre-inspection with zero deficiencies

Technical Writer – Contract 06/2011 to 10/2011

DRS ICAS, LLC Merrimack, NH

Created new and edited existing documentation including:

Hardware/software technical reports, brochures, training materials, PowerPoint presentations, and manuals for DRS ICAS advanced electronic surveillance systems to be used for both internal engineering, support, and training documentation as well as for international customer and user documentation

Worked closely with DRS Program Managers and engineering, support, and training staff

Technical Writer II 06/1999 to 09/2009

Cisco Systems, Inc. Boxborough, MA

Worked with software developers and QA personnel to:

Created new and updated existing customer documentation and context-sensitive online help

Create a complex upgrade procedure for the Cisco Systems Enterprise-level Intelligent Contact Management/IP Contact Center software for use by Cisco Support personnel

Part of the documentation team that develop an original XML-based documentation system

Converted FrameMaker, PDF, and MS Word documentation into XML based documentation

Created new XML-based single-source documentation and context sensitive online help for multiple software versions

As a member of the XML Team, trained and assisted documentation team members responsible for converting existing, and creating new XML based documentation

Created the process, the document structure, and then mentored an international cross-functional engineering team responsible for Maintenance and Service Release level Release Notes ensuring completeness and on-time delivery

Tracked and resolved documentation and online help bugs

Education Specialist 11/1997 to 06/1999

GeoTel Communications Corporation/Cisco Systems, Inc. Lowell, MA

Provided customer (in-house and on-site) and internal training on GeoTel’s/Cisco's enterprise-level Intelligent Contact Management software.

Determined the training equipment setup, designed/ordered the shipping container, and delivered onsite customer/user training

Obtained Cisco Systems Instructor certification

Part of the team that created and taught the Cisco Systems Instructor Certification program

Learning Specialist 12/1996 to 10/1997

Brite Voice Systems, Inc. Canton, MA

Created, and taught (in-house/on-site) Interactive Voice Response (IVR) system equipment configuration, maintenance, and operation.

Taught UNIX based application programming courses (in accordance with ISO-9001 procedures) to Brite and customer programmers, field service engineers, and system administrators

Built the IVR lab system, created the training materials, and delivered the in-house customer/user training

Determined the required training equipment, designed/ordered the shipping container, and created the course materials for onsite customer/user training

Built the in-house training facility and equipment, developed the curriculum and training materials

Note: Additional software and hardware documentation, information development, manufacturing standard operating procedures and work instructions, instructional design, and training experience available upon request.

Education

BS: Occupational Education, Southern Illinois University Carbondale Carbondale, IL

Extensible Markup Language (XML) – Select One online Boxborough, MA

ESI International Courses: Project Management - George Washington University School of Business Boxborough, MA

Managing Projects

Project Leadership, Management and Communications

Military Experience

U.S. Naval Submarine Force

Chief Electronics Technician, Submarine Qualified (ETC SS)

Electronics technology (analog and digital)

Component and board level troubleshooting

Personnel management

Certified Naval Trainer

Knowledge of all shipboard electrical, electromechanical, electronic, engineering, hydraulic, pneumatic, ventilation, reactor, and weapons systems on two classes of submarines

Contact this candidate