Management Support

Rod A. Hutchinson

***** *. **** **. *******, OK *4053

C:918-***-**** H:918-***-**** ***.*.**********@*****.***

Information Technology Systems Migration, Integration & Upgrades

Technical Team Management Operations Engineering

Recognized as an experienced senior level IT executive with more than twenty years of proven success implementing strategic IT initiatives that improve functionality and favorably impact the bottom line. A solid communicator and skilled project and team manager who will institute technological improvements and carry out strategic plans in order to effectuate positive change, efficiency and increased profitability.

Uniquely qualified as a leader, ensuring the effective execution of simultaneous projects without compromising quality, timeliness or functionality. An expert at collaborating with diverse teams within high pressure environments. Adept at implementing standards, procedures and processes that lead to performance improvement. Refined management skills, leads and motivates from the front while developing cohesive multidisciplinary teams. Extensive qualifications in the following competencies:

IT Strategy Development ITIL & ISO

Data Center Management Client & Server Technology

Communications Platforms Project Management & Implementation

Cross-Functional Management Direction, Re-engineering of Mission & Focus

Windows Server Support Windows 7 Migration support - OS/Applications

Network Management Support

Career Synopsis

VLS IT Consulting, Tulsa, OK 2/16/2015 – 4/15/2015

Data Center Field Engineer

Secure Computer Complex- 25 Customers, 41 Routers

Client Layer 1 equipment (Nortel DPN equipment), CSU/DSU, Galaxy Switches/Matrix Switches, Nortel IPSec Hub, Juniper Hub, Riverbed Hub, Sentry Commander

Provide support on all legacy equipment Galaxy switches/Matrix switches

Required for any troubleshooting/optimization/decommission or card replacement for Nortel DPN equipment.

Cabling - Work with vendor as well in support of cabling for connectivity for the customers

Handling Logistics (Shipping & Receiving)

Iconma\Schlumberger, Bartlesville, OK 10/13/2014 – 12/12/ 2014

Local Area IT support

General computer and peripherals for the Bartlesville plant and secondary for Ponca City.

Ardent Health Services\Provisions Group, Tulsa, OK 9/ 1/2014 – 10/13/2014

Windows 7 migration

Team supervisor for all Oklahoma devices in Hillcrest/Ardent Tulsa district for Windows 7 migration

CGI Tech and Solutions Inc., Edmond, OK 1/6/2014-8/15/2014

Incident Management Consultant

IMC facilitates the restoration of service and functionality by managing a bridge call with the Support Teams, sends notifications and provides details on recovery steps to all levels of management and clients, and all reporting is times sensitive and must be accurate in a 24x7x365 operations.

Hewlett Packard, Tulsa, OK 1/28/2013-1/3/2014

Information Technology Support Specialist

Responsible for primary support on Pfizer Support Desk by taking client calls and resolving or escalating to the proper Support Teams.

Best Buy, Owasso, OK 11/9/2012-11/15/2013

Computers and Tablets Sales Associate

Responsible for computer sales.

Oklahoma One-Call Systems, Inc., Oklahoma City, OK 11/23/2009-10/8/2012

Information Technology Support Specialist

Responsible for Primary support of Claremore Call Center.

Support, budget, and operate IT facilities for all Call Centers and Home based agents.

Respond for CSR issues. Windows 7/XP, Server 2003/2008, Hyper-V, Active Directory, Group Policies, Exchange Server 2003/2010. Cisco firewalls/routers/switches Alarm systems, wireless networking and mobile devices, VPN, SysAid, NAS, Line-of-sight, printer/fax/scanner, cable infrastructure, UPS/generator, Altigen VOIP, RDP/RealVNC deployment, AVG remote deployment, and business continuity.

DishNetwork, Tulsa, OK 9/18/2009-11/22/2009

TSRII Technician

Responded to technical calls from customer base.

Werner Enterprises, Omaha, NE 4/1/2009-5/15/2009-7/31/2009

OTR Driver

Transported cargo across the contiguous 48 states.

Electronic Data Systems, Inc., Tulsa, OK 11/15/1993-11/15/ 2008

Formerly American Airlines, Sabre Group, and Sabre Holdings

Senior Information Specialist

Technical lead for world access environment and all subsystems. Functional supervisor for 24/7/365 operations and coverage, including scheduling, review input and personnel management. Conducted research and advised executive management on best utilization and allocation of resources. Continually reviewed physical hardware and software to maintain the highest return on investment.

Reduced communication cost by 40% or $170,000 per year by sponsoring and implementing new communication platforms for X25 connectivity.

Prevented 1.25 millions of dollars in unnecessary application down time per year by designing and implementing hardware platforms to support mission critical application.

Transferred all Dollar-Thrifty Rent Car MIS functions as well as personnel to our data center. Performed due diligence through migration to Steady State.

Migrated American Airlines systems to new platforms in support of enhanced reservation systems. The migration avoided user impact of $750,000 by providing adequate resources.

Improved efficiency by 75% by operational tuning of Alpha /DECram and migration of system and mission critical application to a new hardware and software environment.

Conceived, sponsored and implemented a real-time monitoring system for customer transactions to maximize problem identification. The system provides for problem identification allowing operations personnel to react prior to the users knowing there are issues.

Selected as a Top 50 employee of The Sabre Group.

Drove and managed personnel to maintain highest level of efficiency and adhere to ISO9000/ITIL processes.

Realized 25% growth in the Asian and European markets by providing leadership and support for growing applications.

National Health Laboratories, Garland, TX 7/1/1993-10/31/1993

Systems Analyst

Responsible for installations and support of National Health Laboratories computer systems.

Managed the installation and upgrade of Denver laboratory without interruption of service.

Provided day to day remote operations for nationwide laboratory network systems.

Alcon Laboratories, Fort Worth, TX 9/1/1988-6/30/1993

Associate Systems Analyst

Managed general operations of all R&D systems 24/7. Maintained all systems as well as introducing new systems to the environment.

Provided a means for charging R&D cost centers for system utilization by writing, implementing and supporting an application to track and report PBX usage to R&D systems.

Provided 100% of data center access the means to track and recoup from remote sites via the PBX; turning expenditure into revenue.

Designed and implemented hardware and software systems to interface medical equipment to the mainframe systems for data analysis; thus improving the quality and reliability of the data.

Education & Training

University of Texas at Arlington, Arlington, TX

Bachelor of Science degree in Computer Science Engineering

Digital Equipment Corporation Courses

System Management I Internals I System Dump Analysis

System Management II Internals II MUMPS DECNET Phase V

Technical Competencies

Functional Knowledge of BASIC, Fortran, APL, Pascal, Assembly, LISP, C, Cobol, PL/1, ADA, and DCL,

Windows XP&7, iOS, RS232 twisted pair, coaxial, Ethernet, T1, VAX, micro VAX, ALPHA, ALC, SLC, TCP/IP, and HSSP

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