Administrative Assistant Customer Service
Resume:
Betty Rivera
.
**** ***** ***** # *** **** Burnie Maryland 21061
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Skill Highlights
•
Administrative support
•
Problem resolution
•
Meet deadline
• Knowledgeable in [administrative function]
•
Critical thinking
•
Legal administrative support
•Meets/exceeds goals
•Self-starter
•Attention to detail
•Filing and data archiving
•Patient charting
•HIPAA compliance
•OSHA compliance
Core Accomplishments
Multitasking
•Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
File Management
•Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
Administration
•Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
•On Boarding of New Employees. Oversee orientation, drug screening, hiring paperwork
•I-9 Verification and data entry into E-Verify
Payroll Assistance
•Assisted with payroll preparation and entered data into cumulative payroll document. Human Resources
•Recorded and filed employee benefit, salary and annual evaluation information. Inventory Management
•Managed inventory and office budgeting for supplies for entire dialysis facility Administration
•Answered multiple phone lines, transferred calls to corresponding departments, and filed patient records.
•Data Preparation
•Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Professional Experience
Attentive Residential Care,LLC
d/b/a ComForcare Home Health
Glen Burnie, Maryland
11/2/2014 Current
Administrative Coordinator
Duties: Intake of Caregivers consisting of initial telephone interview, initial office interview, testing/ application process. Conducting Orientation/ Drug Screening/Hiring paperwork. Input and maintain employee data in the HealthManager4 program.
Intake of new clients: Initial phone intake per ComForcare Script. Scheduling of Sofa visit and Nurse assessment. Input and maintain all client information in HealthManager4 program
Scheduling: Obtain and maintain availability of each caregiver/update regularly all data in HealthManager4 program
Obtain and maintain client service schedule, update daily as required in HealthManager4 program. Reschedule as required
Payroll: Review flowsheets and enter data into HealthManager4 for payroll and billing processing. Process payroll
For review and approval by Director. Mail paystubs to caregiver’s along with blank flowsheets for their
Upcoming assignments.
Invoicing: Prepare invoices in HealthManager4 program. Print invoices and mail with necessary attachments to
Clients and payors
Telephone and Reception: Phone answering and office reception. Taking calls that call center can not fulfill after
Hours- typically caregiver call outs and cancellations.
DaVita,Inc
Peritoneal Dialysis Department Administrative Assistant
October 26, 2012- June 2013
Davita Glen Burnie Home Training
Glen Burnie, Maryland 21061
Duties: Answer telephones, e-mail, fax and front-desk reception.
administration task. Filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Assist with payroll preparation and enter data into cumulative payroll documents, Assist peritoneal nurse with patients by obtaining vitals, and setting up exam rooms for clinic visits.
Manage inventory and office budgeting for supplies for entire dept.
Chronic Hemodialysis AA
June 2013-August 21,2014
Glen Burnie, Maryland 21061
Duties: Answer telephones, e-mail, fax and front-desk reception.
Filing, developing spreadsheets, faxing reports, photocopying, scanning documents for inter- departmental use.
Assist with payroll preparation and enter data into cumulative labor report
Manage inventory and office budgeting for supplies for entire dept. Maintain paperwork for new admission patients including visitors. Set up organize and maintain patient records pursuant to HIPPA regulations and state requirements..
Senior Administrative Assistant
May 2004 to June 30,2012
DaVita Dialysis – Dallas, Texas
Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Assisted with the closing of the DaVita dialysis facility in Weatherford Texas in 2006. Active role in the opening of a DeNovo clinic in Downtown Dallas. Interacting with vendors, physicians, project managers, new teammates, as well as various new management personnel.
Education
High school diploma
Some college Health Care Sciences
American Institute of Business and Technology
Washington DC
Formal training as a Paralegal
References furnished upon request.
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