Customer Service Microsoft Office

Ricky C. Zahnow

CUSTOMER SERVICE PROFESSIONAL

Years of exemplary experience consistently meeting and exceeding employer

goals, objectives, and expectations.

STRENGTHS

Call center expertise with knowledge of systems, procedures, processes, and expectations.

Excellent listening, verbal and written skills.

Unique ability to work in a fast paced, complex, high volume, performance oriented environment.

Organized, detailed, conscientious, goal oriented.

A natural leader with exceptional management skills and experience.

Well developed interpersonal skills.

Certified Debt Consultant by IAPDA.

Microsoft Office, Word, Excel, PowerPoint, Internet Browsers, Email, Cisco LAN/Networks.

Broad and deep experience in real estate, automotive, finance, REO auctions, debt management.

A reliable, dependable professional with a strong work ethic and high integrity.

EXPERIENCE

Dicker Staffing

Arbonne Int.

Addison, TX Customer Service Associate September 2014 – January 2015

Received incoming calls and e-mails, researched and responded to questions, input and processed orders, supported clients and consultants, resolved issues concerning shipments and backorders, provided information about the company's products, specials, marketing programs and business practices, performed basic troubleshooting and handled sensitive information including social security numbers and financial information.

The Samaritan Inn Chef February 2014 – September 2014

McKinney, TX Prepared a wide variety of entrees, sides, and deserts for over 125 people a day. Responsible for food safety, creating menus, and managing staff.

Hudson Auction Customer Service September 2010 – April 2013

Dallas, TX Managed caseloads of 100+ residential and commercial bank-owned REO auction properties throughout the U.S. Engaged in heavy phone communication to educate listing agents on the details of the auction process. Oversaw all facets of the process of disposing of properties to mitigate client loss. Responsible for approval of all sales and marketing materials.

Debt Relief USA Customer Service Manager November 2005 – June 2009

Addison, TX Supervised all personnel and customer service functions in the call center. Monitored employee activity, performed quality checks, developed and reviewed performance reports, identified areas of improvement, and implemented remediation initiatives. Developed and motivated staff. Ensured proper resources were available.

Volvo Finance Customer Service June 2004 – June 2005

Richardson, TX Ensured that credit, title, and insurance information was properly entered for business, lease, and retail contracts. Frequent contact with Volvo dealers. Logged data into Pinnacle automotive accounting system. Released funded contracts.

EDUCATION

ATI Career Training Center, Richardson, TX Certificate in Business Administration 2010

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