Office Customer

TOMMY WILLIAMS

Cell 678-***-**** Home 678-***-****

*** ******** ***** *********, ******* 30252 emails: ********@*********.***

OBJECTIVE

Looking for a position as a Technical Support Specialist, where, my analytic and customer services skills enhance the long-term mission of the company.

Highlights of Qualifications:

Proficient and quality services provided through a multitude of channels

Highly Skilled in assisting with the maintenance of the current accounts

Hands on experience in soliciting business from current and new accounts

Working knowledge of problem solutions in various areas of IT, finance and Office Information. Office experience included establishing relationships with assign accounts and creating new accounts. Managed finance and account payable, reconcile bank reports, and Office of Federal Programs. Displayed proficiency in microsoft products preparing reports, demonstrated excellent communication skills building customer relationships. Technical knowledge in relevant software applications, hardware and databases. Proficient in providing optimal customer services

Professional Experience:

Office Specialist II Martin Luther King Jr. High School 2006 – present

Administered and processed all required financial allocations.

Reconcile monthly bank and visa statements

Resolve employee financial and human resource issues.

Maintained effective professional relations with staff and parents

Monitored employee’s requests and inquiries and assisted in its resolution.

Managed inventory and ordering of supplies and equipment communicate the delivery of equipment and supplies shipped. Assist in administering install of software applications and equipment. Ensure reporting all incidents through required protocol. Prepared briefs and participated in various meetings related to operations. Assist with supervising summer staff and the building.Trains staff with health programs and make recommendations in reference to employees profile.

Technical Account Manager Hewlett Packard 2003- 2006

Discover clients’ business needs and work for appropriate solution. Prepare strategies to enhance clients relations. Establish long-term relationships with medal customers. Conduct reviews of existing accounts on a regular basis. Target potential leads and solicit business. Recommended changes in operations documentation and strategies for improvement to the customer operation. Manage Unix Systems and provided Tier 1 Helpdesk support for external, and internal customers. Enter problem and resolution into call screening system in call screen office as well as work from home environment. Prepared relevant documentation, and maintain exixting clients. Engage with customer support groups to act as a advocate for customer.

Software Specialist IV Compaq Computer Corporation 1998-2003

Provided help desk and front line support to all UNIX and Windows customers. Provided Best practice methods to customers. Analyze internal system crashes and ran UNIX proactive service tools syscheck to validate system integrity. Supported UNIX, Storage, and Windows applications.

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EDUCATION

BA Degree Keene State College Keene, NH,

Associate Degree Roxbury Community College, Roxbury MA

Diploma Decatur High

A+ Certification

Network + Certification

Windows Server Completion

Unix Experience Compaq

Storage / Sans knowledge

Printers/ Tape Drvies, DLT

Clusting, Advance file system

Reference: will be furnish upon request

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