Customer Service Medical

R U B E N O R T E G A 214-***-**** cell

Employment:

Baylor University Medical Center 3500 Gaston Avenue

Dallas Tx 75246 214-***-**** / ER Secretary

**/**** – present

Childrens Medical Center 1935 Medical District Dr Dallas

75235 214-***-**** / Surgery Scheduling Coordinator

01/2005 – 12/2011

Medical Center of Plano 3901 W 15th St Plano TX 75075

972-***-**** / ER Financial Counselor/Eligibility Specialist

08/2001 – 05/2010

Texas Tech Health Science Center of El Paso

4700 Alberta Ave El Paso TX 79905 915-***-**** Administrative Assistant 11/1988-06/1999

Experience:

Scheduling, pre registration, registration and financial

Counseling functions for outpatient clinic visits and procedures

Insurance verification, collections of patient portion due at time of service, accounts updates, follow up on accounts for payment posting, coding of charge tickets, ICD 09 coding, CPT coding for cases, Phone calls to patients for Scheduling of procedures, precertifications, Updates and documentation in systems and PC. Coordinate when two specialties needed. Patient education, payment posting on accounts submitted to insurance. Reimbursement Adjustments, payment plans set up. Translation for staff. Ordering of office supplies, providing

assistance with non-routine or complex tasks. All general office duties assigned by office manager.

Skills:

Excellent customer service skills, great team player, familiar

Performing complex multi step processes or procedures,

Providing training guidance and direction to staff members.

Good verbal and written skills, interact great with peers, multi

Task on projects and prioritizing responsibilities. Work

Independently or as a team member. Adapt easy to change,

Understand and use of computer systems and office

Equiptment. Understand billing system, and insurance claim

Processes, can deviate from standard process to making

Independent decisions. Organized, motivated, assertive,

Assume responsibility are part of my personality. Pursue

Options to meet patient needs, as well department needs

Provide direction and answer questions professionally and

In a courteous fashion. Maintain department files and records.

References: upon request.

Contact this candidate